Having Problems with your HP Pavilion dv6000, dv9000 or Presario v6000 series Notebook?
December 14th, 2007 at 11:35 PM (17 years ago) by Matt Freedman
HP announced today that there may be hardware issues with some (not all) with their HP Pavilion dv6000 and dv9000, and their Compaq v6000 series notebooks. The symptoms that may occur are these:
- The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.
- The notebook has no power and no active LEDs.
- The notebook does not start.
- The battery charge indicator light does not turn on when the battery is installed and the AC adapter is connected.
- The notebook issues a single beep during boot indicating no power.
- There is no video on the computer LCD panel or external monitor.
- The external monitor functions but there is no image on the notebook LCD panel.
If your Notebook is affected by any of these issues, and qualifies, HP will fix it for free (including shipping charges to and from them). If your warranty is over, they’ll still fix it if it’s within 1 year of the end of your warranty, they’ll also give you a 90-day warranty on the repair. If you warranty is still in effect, it will remain unchanged.
Full details, instructions for checking your BIOS version and updating it (if needed) and an FAQ can be found here. Please note, that this problem does not affect all notebooks within the model and serial number range.
I think it’s pretty cool of HP to fix affected notebooks even if they’re out of warranty.
There’s also a critical BIOS update that you should do (regardless of if your notebook is affected by these problems or not). Also, before sending your notebook into HP, be sure to backup all your data, as they’ll probably reset your laptop to the factory state (ie. all your data and programs gone, Vista fresh, and bloated with bloat-ware).
This actually happened to my sister’s laptop (Compaq Presario v6317ca), on either Friday or Saturday last week, the Wireless Adaptor stopped working. Windows could not find any networks, and the Wireless Adaptor was not showing up in the Device Manager. So, I tried reinstalling the Device Driver, but that didn’t fix it. So, I tried updating the BIOS to the latest version, and that failed to work too. I even opened up the HP Wireless Assistant, and even that didn’t see the Adaptor. I had determined that the Wireless Adaptor was not working because of hardware problems. So, I shot an email to HP, and they told me to do what I had done already (except, they also wanted me to recover the laptop to factory state, I didn’t want to do that), and said that if the problem persisted after trying those steps, to phone HP Technical Support and explain the problem to them. I decided to try Live Chat first. I explained the problem, and what I did to troubleshoot and attempt to fix it. They were ready to setup the warranty service, but then they realize that the model in question was a Canadian model, and that I would have to phone HP Technical Support.
So, yesterday I phoned them up, and got through to somebody in about 5 minutes. I explained the problem to the guy who answered (who actually spoke English!!!) and what I did to troubleshoot it and attempt to fix it. He had me hard reset the notebook, which didn’t fix it. So, he had me plug an Ethernet cable into the notebook, to check if that worked (which I had done when the problem started, but forgot to mention it to the guy). Then, he had me power cycle my Internet Modem (apparently, I also forgot to mention that the problem wasn’t with my Wireless Network, as my notebook connects to it fine). Then, he put me on hold for 5 minutes, and came back on the phone and told me that it’ll need to be sent into HP for warranty service. He explained to me that HP will send me a box through FedEx, which contains instructions, and that I should pack the notebook into the box (duh), and either get FedEx to pick it up, or to drop it off to FedEx. He said the box should arrive on Saturday (tomorrow), and that it usually takes 7-10 business days for you to get your notebook back (article on HP’s site says 10-14…). But, since Christmas is coming up soon, it might take longer. And… well, that was it, the warranty service was arranged, and all I need to do is put it in the box, and hand it over to FedEx. Pretty simple.
I was quite surprised when I received an email regarding the exact same issue today, actually.
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414 Responses to “Having Problems with your HP Pavilion dv6000, dv9000 or Presario v6000 series Notebook?”
December 20th, 2007 at 11:15 AM |
Thanks for the info, I’m having the same problem with my laptop. It’s intermittent with mine. Sometimes it works and sometimes it does not. I am a repair tech for a local repair shop so I’m hoping they will just send me the replacement part and allow me to fix it, versus sending it in to the shop (it always takes sooooo long to get back). My problem is with a v6030US in case anyone else has that model. Thanks again for the info!
December 20th, 2007 at 1:58 PM |
Ok, my HPdv6040ca has the same problem, but it started last Aug. I waited until nearing Christmas so I wouldn’t lose the down time. An additional problem I exp’d was a Staples Office Depot run around in their Tech. dept. since I took it back to them first. I had to tell Staples tech repair in Richmond, BC that HP was doing an extended warranty repr service for this problem, and once they knew that, they washed their hands of it and sent it off to HP in TO
Apart from delays and frustrations with repr service, I would like to know what the root of the problem.
When I talked to an HP tech support phone center (probably Bangalore or ???) i was told the problem was with the CPU.
Does anyone know the problem is?
Rob
December 22nd, 2007 at 4:07 PM |
It wouldn’t be the CPU causing these problems, as some models have Intel processors, and others have AMD.
I’d guess that the problem is either with defective motherboards, and/or defective Wireless Adaptors, but most likely the former.
January 6th, 2008 at 6:53 AM |
im stuck with my hp dv9000 laptop it has got windows vista and i havent got a clue how to master reset everything i just wanna wipe everything off and do a full reset and start again how do i do it please help!
January 6th, 2008 at 9:57 PM |
To do a full system recovery, just hit the F10 key while booting. You should back-up any important files first, though, as your Notebook will be restored to factory settings, and everything that’s there now will be gone forever.
January 10th, 2008 at 5:50 PM |
Well, beginning around Thanksgiving I started having the same/similar problem; no display. II just went blank while the comp was on. I didn’t actually see it when it happened as I had stepped away. But, rebooting resulted in the same beeps as described elsewhere on the internet… 1 long and 2 short. Btw, in order to reboot I had to remove battery and power cord as the pwr button alone did nothing.
Some reboots… like 1 in 5 resulted in display coming back on. When it did I selected going into hibernation mode versus shutting down when I was done for the day. Always upon coming back to start… when from hibernation, things came back on normally. Rarely did it from a shut down.
So, after doing the hibernation strategy for 2 months the thing will not restart normally at all. I forgot one night and it shut down by itself. It seems it sometimes goes into a constant cycle of shutting down and rebooting. My only resolution now, I fear, is sending it off to HP for a fix. The 1-year wrranty ends sometime in Febrauary.
So, now I am trying to track down the procedure for sending it back and how long it takes to get it back. Unfortunately I can only do this research from work as I obviously don’t have a comp at home now. Any feedback on this from anyone?
January 14th, 2008 at 2:51 PM |
I have had my Compaq Presario V6030US for a year now. I had some wifi problems to where the light was only orange. The wireless internet wouldn’t work. I call the tech support and they told me to update the BIOS reinstall the Broadcom driver, ect.. That didn’t work. I send my laptop in for repaires. They replaced the Motherboard, the hard drive and updated the BIOS. I got it back today. I got everything all set up and my wife was getting ready to get on the internet when the light when from Blue to Orange and my wireless driver disappered again. I have now been talking with customer support for about 2 hours now, redoing the same thing that had me do before i sent it in for repairs the first time. I will most likely have to send it in again. Unfortunaltly it is my wifes work computer. Hopefully the second time they will be able to fix it or at least give me a newer laptop with out this issue.
January 15th, 2008 at 10:27 PM |
Brenten, have you tried restoring your Notebook to the factory default? First backup your files, plug-in the power cord and hit F11 a few times when booting the Notebook (note: this will completely erase everything, including your files and programs, and it’ll be back at factory default, bloatware and all). If this doesn’t resolve the issue, I guess you’ll have to deal with HP again…
January 17th, 2008 at 7:14 AM |
hey just wonderin how to turn off the beep when i change the volume on my cp v6000
January 17th, 2008 at 7:15 AM |
hey just wonderin how to turn off the beep when i change the volume on my cp v6000?
January 17th, 2008 at 7:15 AM |
o sry ab the dup. comment
January 19th, 2008 at 10:10 AM |
Hey having problems with my wireless network well once it was working at my house then i went to a friends house then i connected there had to enter a password to enter the internet and now ive come back home tryed to connect to the internet but it wont connect i have removed my friends connection and i double click to connect but it just comes up saying dignose problem but the preoblem is aswell my sisters laptop still connects but mine dosent to the net if anybody could please help me that could be so kind thx
han x
January 19th, 2008 at 3:54 PM |
Wow! I have my comp back from HP. It was only out of my hands from Monday to Friday. Incredible. It ppears tehy replaced the motherboard, display, and re-imaged the harddrive. It’s basically band-new.
So, I encourage anyone having problems to call HP. If you need to end it to them it appears tehy’ll fix it right away!
January 19th, 2008 at 7:45 PM |
Hanna: Make sure the wireless switch is turned on. It’s usually on the front of the Notebook, it should be flipped to the right. If it’s on, and a red light is shown, contact HP (you are talking about an HP or Compaq Notebook, right?) here:
http://welcome.hp.com/country/us/en/wwcontact_us.html
Brandon: Yep, it doesn’t take long for them to fix your Notebook. It especially helps that they use next-day UPS or FedEx both ways.
January 22nd, 2008 at 7:04 PM |
I had the same problem with my hp dv6140. It was a complete meltdown. Now here is my beef. Even though hp replaced the defective parts, I had bought this computer because it was windows vista capable. After I finally got the upgrade for the computer to vista from ms, ( a real hassle) now they tell me NOTto run windows vista with my computer and the factory defaults came back as windows xp. So that means I also lost all of my data and as far as I am concerned the computer should have been restored to vista as the “new” factory default or we should be compensated for not being able to run windows vista ( that was the opinion of the fella I spoke with at hp anyway). What do you folks think about that?
RR
January 30th, 2008 at 9:52 AM |
Hi i have an HP PAVILION DV6000 Laptop which is recently purchased brand new with windows vista included along with all the other usual system specs,etc.
The PROBLEM im having is that for no apparent reason my volume has just stopped outputing any audio at all,even though device manager and the drivers are all working not to mention all volume controls are set and proper,i have no idea what the problem is and my laptop isnt giving me any indication that there even IS any problem with audio .All mute buttons and basic checks have been done so its nothing obvious i can think of.Iv also got all the latest up to date audio codecs,etc.Any help would be greatly appreciated,all replies welcome.Cheers
January 30th, 2008 at 4:45 PM |
Sue: I’d recommend trying to reinstall the audio drivers. They’re all available on HP’s site. You’ll need to know the specific model number of your Notebook, which can be found on the bottom of it. Sometimes Windows will try to use drivers from Microsoft which aren’t always 100% compatible.
If reinstalling the audio drivers from HP doesn’t resolve the problem, get in contact with HP, letting them know what the problem is and what you’ve done to try to fix it.
February 2nd, 2008 at 10:41 AM |
I’ve owned an HP dv6000 now for 14 months. Bought it December of 2006. In May the screen went goofy on me as everything appeared as though it had a red haze behind it. I worked with it til October, when i decided to contact HP. It was still under warranty so they processed it in a little under 2 weeks. They indicated that they might change the screen, but ultimately changed the hard-drive…at least according to the work order i received. During the return shipping, they had placed the AC adapter on the top-side of my computer, leaving significant scratches and gouges on the pristine surface. (I called them to complain and they said they’d fix it but would need another 2 week turn-around. I opted to live with it. Through that same period of time, I noticed that my battery power was barely half an hour. I had omitted to ask them about that.
In January 08, one month after warranty expiration my wireless card misfunctioned. I called them regarding the matter and brought up the battery issue at the same time. The CSR indicated there would be a charge for repair. I brewed for a week, then called again. This time, the CSR said that the wireless card, battery issue and scratched top panel would be repaired for free with a 3 month warranty on the repairs. So another 2 weeks of down time. 3 major components go on this computer in 12 months…….should i demand another full year warranty? Perhaps a brand new computer?
February 2nd, 2008 at 5:51 PM |
Send your computers back to hp no matter what the problem with the dv series laptops they are defective and they have a one time program in place. They replace the wireless adapter reimage the hd and change the motherboard that is where the main problem is so I am told,
February 2nd, 2008 at 11:59 PM |
Geoff: You’re usually not supposed to include any AC adaptors, batteries, etc. when you send it back, so I guess they don’t really have the appropriate packing to send it back packed properly. You pretty much have a new laptop once they replace the top panel (not sure if they even can replace it), motherboard (Wireless card appears to be built right onto the motherboard) and the battery. They might even just send you a new one, considering the amount of things needing to be fixed, and the amount of work to fix it. I doubt they would give you a new warranty again, though. Replacing the hard drive to fix a screen issue is a little weird, maybe they ticked the wrong box…
RockyRacoon: Sorry, I never replied to your previous comment. If you bought the computer with XP on it, then when they reset it to factory defaults, it would have XP on it, since that’s the way they sold it to you. If it really is Windows Vista compatible, then they should have released Vista drivers for it, and it should be perfectly fine if you install Vista.
February 3rd, 2008 at 10:37 PM |
Hello, I had one of that issues on my Pavilion dv6000 about october last year… Lucky you… I’m on Mexico and actually when it happened I tried everything you tried before calling and even more options with no luck. So I called HP’s customer service in my country and after sending my laptop twice and calling about 30 times to comply about slow response, they had my dv6000 kidnapped for near 2 and a half months.
They always told me that they didnt know what failure it was and then that they were waiting for some components to fix it…
I got mad because their crappy service and told them I was going to sue HP if I didn’t get a replacement for my notebook, they told me that they didn’t care, but finally about 10 days after that they sent me a new notebook. That was the end of an awful nightmare (that’s what I tought) with hp customer service, a few days before Christmas.
Sadly today is february 4th and my brand new notebook replacement is starting to give me some of the issues the last one started with.
I’m no more disappointed with HP and Vista, because they proved to me their low quality a long time ago, so I’m ready to restore this trash to its factory state, sell it and get a trusty, elegant and lovely Macbook. (unfortunately here in Mexico, cheapest Macbooks are sold for about 1800 USD)
February 17th, 2008 at 9:49 PM |
I suddenly lost sound via my inbuilt speaker and mic for my hp dv9000. Please advice me on what to do to restore all the audio devices/sound lost
February 17th, 2008 at 10:25 PM |
Simon: Try reinstalling the Audio drivers. They’re available for download on HP’s site:
http://www.hp.com/
Click on “Software & Driver Downloads” on the left hand side of the page. You’ll need your Notebook’s full model number (it’s on the bottom of the Notebook), and then you can search for your model. Download the audio drivers for your version of Windows, and then run the file(s) that you downloaded. You may need to restart your computer afterwards.
If that doesn’t fix your audio problem, try deleting the audio entry from the device manager. On Vista (it’s similar in XP), go Start > Control Panel. Then click on “Hardware and Sound”, then click on “Device Manager”. Expand the group “Sound, video and game controllers” and right click the Audio Device entry (what it names will vary), and click Uninstall. Once that’s done, go Action > “Scan for hardware changes”. It should then attempt to reinstall your Audio. You should probably restart after it’s done.
If your Audio still doesn’t work after that, you’ll need to contact HP…
Hope this helps!
February 19th, 2008 at 2:52 PM |
Mmmm, now i don’t have my exact Laptop Product name but its a basic HP pavillon Notebook
And just now today i tryed turning it on and the screen remains black. THe sensors lights for the volume up and down are on. The power light will go on when i plug it in and out. I can do almost anything but have it turn on..
Ill dig thro for the manuel in my safe when i get home ans repost.
February 19th, 2008 at 3:44 PM |
Concerend about re-intalling windows vista upgrade on my dv6000. Tech support says in their own personal opinion they wouldn’t because it was an upgrade and not a clean install. I got my pc as windows capable and if you buy now you will get free upgrade deal. Now I also have an hp media smart tv and I would like to vsta capabilites for this as I am afraid that xp is going to be left behind and I will not be able to take full advantage of this combination of products which I paid a premium price for doing so. Any suggestions? Are my fears about vista and these hardware melddowns ungrounded? Can the software actually do that to the hardware? I have been using a computer for about 10 years mainly as a wordprocessor and to reaad the newspaper online-email etc. Not a gamer and cant afford to been an afficiando…..
Yours,
RR
February 19th, 2008 at 7:24 PM |
RockyRacoon: If you have Vista already, I say go for it. An Operating System can’t ruin hardware (well, I suppose it could, but I doubt Vista will). I’d recommend doing a clean install, though (an Upgrade copy of Vista can be used to do a clean install, in fact you have to with anything less than XP Pro and Vista Business). I mean, you did already buy Vista, why put that money to waste.
Just double-check that HP has drivers for Vista for your model, if not, Microsoft most likely has some generic drivers that’ll be used instead.
Just remember to back everything up, not to delete the partition with the recovery on it and remember that you can always restore it to factory, XP, “settings”. If you haven’t already, make the recovery CDs before installing Vista.
February 19th, 2008 at 8:51 PM |
Anyways, its a dv9000..
Soo basically the last time i had this on was when i was playing this DDR game except on fingers, as soon as the song started the Keys wouldn’t react.., So i pressed the windows button. Nothing happened. I tried turning the sensor pad mouse on and off, it reminded off. This was a first time this happened. So what else could i do but turn it off.
maybes it wasn’t a great idea. But the next time i tried turning it on. nothing happened. All the basic lights turned on. But no picture happened. It remained black and nothing happened. No noise no nothing. I could pop in and out my CD drive but thats about it. I can plug it in and the light would turn on and it knows its there. I tried plugging in my optic mouse to a usb port, but that dident react at all.
Also, i should say at some recent point i had a problem were it computer couldn’t detect the OP.. BUt after i restart it it was fine. I was told by my computers teacher that it was basically dieing. I only had this computer for about 3-4 month, and the problem would only show about 2 times every so month.
February 19th, 2008 at 9:02 PM |
Cordell: I’d recommend phoning up HP. Their phone number (for Canada) is available here:
http://welcome.hp.com/country/ca/en/contact/phone_assist.html
Describe all the problems you are experiencing with your Notebook, and they’ll most likely setup a mail-in repair service. Be sure to get a order number from them, to be sure they actually submitted the repair service.
February 19th, 2008 at 9:04 PM |
Hmmmm, yeah i was probely going to end up doing that. Just wanted to comfirm this just in case there was something i could of done..
K thanks for the helps.
February 20th, 2008 at 9:37 AM |
Matt, my original laptop came with windows xp pro and the upgrade is to windows vista business edition. It was given to us “free” as long as we had a vista capable computer. Took me a month and 30 emails to get microsoft to acknowledge me and my credentials for this program, which according to the sticker my computer is allo bought in the right time frame. This is because vista wasn’t ready I guess and you can see what has happened to all of these computers…..So now that you know I Have windows xp and it is a business upgrade what say you Matt?
JC
February 20th, 2008 at 6:58 PM |
I’d still say go for it, install Vista. I find Vista much better than XP, and definitely worth the upgrade. When you install it, do a clean install, it’ll prevent potential headaches. 😉
February 21st, 2008 at 6:29 AM |
Hi everyone. I just bought a HP dv6000 refurbished. So far everything seems to work fine except the sound. It says I have no sound device installed. When I go to Device Manager, nothing shows up for the sound and game controller. Is it possible that there is no sound card installed? Did I get hosed? Thanks for any help or advise.
February 24th, 2008 at 1:33 PM |
I just received my Refiurbished dv9000 two days ago and was pretty upset to find that the wireless card (Broadcom) does not show up in the device manager and is not recognized at all. After all the trouble shooting and different updates and downloads, turning off turning on, I gave up and contacted HP. As it was mentioned before in another thread, HP will repair this issue and take care of all expenses as long as it’s under warranty. My worry is how long am I going to go without my new computer and will I get it back as I sent it. From what I have read on this site, a few of you have sent yours in and received them back in record time. This makes me feel a little better. I think I would rather have the problem fixed then apply a patch that my not even work. I agree, if you have a dv6000 or dv9000 and are having these issues the best thing to do is contact HP and let them fix it!
February 27th, 2008 at 11:04 AM |
Hey I’m hoping you could help me.
So I got my dv6500 3 months ago and this past month it’s been acting up. I’ve gotten the blue screen of death (a blue error screen just appears with white writing saying something about a crash and then your computer restarts and then prompts you to start either in safe mode or normal mode) 4 times in 3 weeks and I’m starting to get worried. I’m not really sure how to fix this problem…This computer was supposed to be a replacement for my other one that got so bad with the blue screen that it wouldn’t even start windows anymore (it got worse after I set it back to factory default).
I don’t know what to do…..0_0;;
February 27th, 2008 at 8:45 PM |
Laura: It’s possible that the crashes are related to software or drivers installed on your computer. Presumely, your old computer and new computer have the same software installed on it, and the same software could be causing the the same problem.
When a BlueScreen occurs, Windows defaults to creating what’s called a “minidump file”, which can be analysed to find out what the error was, and what caused the error. The minidump files are usually in C:\Windows\Minidump. If you want, you can send one of these files (the latest one made) to me, and I’ll see if I can find out what the problem is (my email can be found at http://mattsblog.ca/contact/). You could also just phone HP and see what they have to say.
March 13th, 2008 at 7:20 PM |
I have an hp dv6000 that seems to have some audio problems. Last month, the audio stopped working and I was unable to play any sort of video, be it online or via dvd. I reinstalled the audio drivers and the BIOS driver and was still without sound. I called the tech help center and was told to completely wipe my computer clean and reload everything. The problem persisted. Then about two days later, there was a loud popping noise and the sound began to work again.
Now about two days ago, the sound stopped working again. However, today there was another loud popping noise and the sound began to work. I believe this is probably a hardware issue. Even though the sound begins to work after a couple of days, should I still send it in to be repaired?
March 13th, 2008 at 7:25 PM |
Kayla: Yes, I’d recommend sending it in for repairs, there’s obviously something wrong hardware wise (I’m guessing a loose connection/solder), and you might as well send it in. It shouldn’t take long for you to get your computer back.
March 21st, 2008 at 12:14 PM |
I have a presario d6000, it make a strange sound then the fan cut on every 3-4 mins. my screen get dark then light, the port for power appears to be loose. The bottom of it over heats. I contacted HP and stated that I was having the problem, they stated for me to backup my pc and they will send in the materials to ship it back. He stated to keep the battery in just remove the remote for media center. iIhave online class, I can I ship it back when I really need it. My warranty is up in June. How do I know if I will get mine back with Vista….I really need it…what to do?
March 21st, 2008 at 12:49 PM |
Kathie: If you purchased your notebook with Vista preinstalled on it, you will receive it back with Vista on it. However, if you purchased it with XP preinstalled on it, you will most likely receive it back with XP on it, and have to install Vista yourself.
Although, with my sister’s notebook, they never reset it to factory defaults (her notebook came with Vista on it, though). However, your notebook seems to have quite a few problems with it, so they may reset it back to factory defaults.
March 28th, 2008 at 10:40 AM |
I work as a Computer Repair Tech and I STRONGLY ADVISE EVERYONE to STAY FAR FAR AWAY from HP laptops!!!! They KNOW that this is a defective line of products (why else issue the free repairs!) yet they refuse to do anything else about it.
I have this HP Pavilion dv6000 that has Windows XP Media Center Edition on it. The problem is this: The wireless light on the front left side of the laptop is orange… no matter if the switch is to the left or to the right. I go look in the Device Manager and nothing is even there for the wireless. I tried the Wireless Wizard thingy (HP’s) and it wont even open, much less help.
This is the SECOND computer I have come across with issues. The first one had the problem with the display, then the sound, and the wireless, etc. It was sent back to HP for the “no video output” issue and their fix was to replace the HD… what does the HD have to do with video? I was in contact with HP for over two months.. finally I threatened to join a class action suit and they offered me the free authorized repairs… they even said that money that was spent could be reimbursed by HP if it was for the known issues (video, sound, WL, etc). I told HP that this customer wanted a replacement laptop for her time, troubles, isses, expenses, and downtime, to which the rep’s reply was “Good luck with that. HP will not give replacement units unless forced to do so”. Obviously the rep I was speaking to was somewhat of a disgruntles employee, as he gave me a few tips and tricks to do to HP in order to get the replacement. That issue is still ongoing, but if it does prove to be successful, I will IMMEDIATELY post the step-by-step process and what must be done/not be done in hopes of helping everyone else out there get HP to own up to a crappy product.
You would think with HP being such a HUUUUGE conglomorate company/org. that they would stand behind their products. Well, I guess you and I thought wrong on that aspect. Again, I strongly urge EVERYONE to stay AWAY from HP laptops. Oh, and, google search the class action suits against HP… thats a start to get what you paid for. 😉
Jennifer
Computer Repair Tech/Office Asst
Florida
**Owner of this forum/board – you can contact me personally at my email address if I can be of any help to you.. Thank you for this site. I am glad I found it today.**
March 28th, 2008 at 10:57 PM |
i also have a problem with a dv6000 laptop There is no video on the computer LCD panel or external monitor.i changed th motherboard it begins to display ut it now shutsdown after about 3 minutes even when i enter into setup (f10)
March 31st, 2008 at 5:05 AM |
I have a Compaq V6000 with the AMD chip. It stopped working just after the warrentee was over. The power light comes on when the adapter is plugged in, but that is it. I tried getting a new power board and that didn’t help and then sent it off to laptoponcall for service. They are telling me that is is 4 power chips on the motherboard and that this is a common problem with compaq v6000’s. We had called Compaq and they told us it was out of warrentee and would charge us 449.00 to fix it.
From reading from this site it seems that compaq should have fixed it since it was only 1 year and 1 month old. Is this true?
March 31st, 2008 at 10:24 PM |
Norm: It sounds like your notebook should be covered under this. Make sure to mention to them that you saw on their site that there were some problems with some of the models of your notebook, and that you believe your notebook falls under the 1 year extension.
It looks like you’re from the US (your hostname says Verizon…), so I’d recommend contacting them through their online chat if you can. They seem a lot friendlier on there. When I was trying to check some things with them, I was offered twice for them to setup the warranty service (but they couldn’t, since I live in Canada and HP won’t setup service in Canada online).
$449 is an absurd servicing price. You can almost buy a whole new laptop for that.
Don’t let HP push you around.
Talk to a supervisor if you have to.
March 31st, 2008 at 10:25 PM |
Kingsley: I’d recommend giving HP a call. Sounds like your notebook should be covered.
April 1st, 2008 at 5:36 AM |
i have hp dv 9000 notebook & i m facing a problem is notebook does not going ahead from hp logo & could not enter in bios mode too after pressing f10 it displays only PLEASE WAIT.
and another thing else is it doesnt hang bcos caps lock led gets on off while pressing kindly give me solution regarding this
April 4th, 2008 at 3:55 AM |
Hi all
Thanks Matt for this valuable information. A customer of mine had same prob with his dv6259eu, a AMD Turion 64 X2. First device manager lost the W-LAN adapter. Could not find it by searching for new hardware. With driver reinstall it worked til next reboot, then disapeared again in device manager. Some days later, laptop did not boot at all, BIOS cheeps long-short-short. As it looks now, HP will fix it for free.
April 5th, 2008 at 1:51 PM |
first off, thanks to matt freedman for posting this or else i would never had known about this issue.
i have a compaq pavillion v6000 with an AMD chip and am having the exact same issue as norm above. we bought it in Sept. ’06. i tried reseating the ram/hdd, to no avail. i called the number from the HP site, and the first thing that the service rep told me was that we were 260+ days beyond the standard service warranty. i then mentioned that my laptop should fall under the warranty extension for the given symptoms. the rep walked through their initial troubleshooting steps (took about 30 minutes), and then he confirmed that they’ll be shipping me a box to send it in for free repair. let’s hope it stays “free”.
the sad part for me is that we bought the laptop from CompUSA with their extended replacement warranty. we opted for it since my wife uses it on the road a lot…too bad CompUSA folded up all its shops in CA, so i’m doubtful if they would honor the replacement warranty at the moment. my main concern is getting the laptop working so my wife can finish her projects, so sending it to hp seems like a better choice right now. we can see about getting it replaced by whatever’s left of CompUSA if hp’s service doesn’t work out.
anyway, thanks again for the post!
April 6th, 2008 at 7:23 PM |
Hames: You should contact HP Technical Support about it, it may or may not fall under this warranty extension.
April 6th, 2008 at 8:01 PM |
“RPB”: You’re welcome, I’m glad I could help. It should only take about a week for you to get your laptop back. Just remember to back up everything before you send it off, as they may restore your laptop to factory condition.
April 7th, 2008 at 8:21 AM |
Hey Matt Thanks for setting up this blog I don’t think I would have gotten hp attention as fast as I did without mentioning a class action suit I found out about on this site.
Keep up the good work,
Yours,
RR
April 8th, 2008 at 10:38 PM |
anyone with luck getting your lcd replaced please email me on myspace.com/mikells43 i just did the chat thing with hp and they are doing the order. i had blown pixels late 2007 and they said it was a scratch and to fix it , it would cost 600. i was chatting with a person with hp earler, and i had to leave my session on a libary computer and someone decided to sit down and fill the rest in for me and chatted with the rep and told them crap. DO NOT USE PUBLIC COMPUTERS LOL. of if u do close ur stuff, i forgot to cause i got a phone call that was “crazy”. but yea. i hope they fix my lcd. i have a dv6358se, how can they make such a pretty product that is crap. i have had audio probs but fixed them . i had to wipe my hd clean finally cause the drivers would fall out and i would install them again. anywho anyone who has had screen issues id like to kno about. cause im gritting my teeth hearing these horror storys..
April 9th, 2008 at 6:32 AM |
Hi, can anyone tell me why HP Pavilion dv6000 power lights turn on and disapear as the same time. I removed the battery, the problem is still the same. I mean when i switch on the start button, the power disapear
April 10th, 2008 at 9:16 PM |
Mine is a V6000 (V6101US) and its wireless died a few months ago. Phone them up and was guided to a routine hardware (slide switch, opening and attaching the wireless card itself at the bottom) and software check (device manager) if it can’t see the wireless driver which it cant even after updating the bios to f3d. Call lasted 1hr30mins before the laptop was process for repair at the Tennessee facility. They did send a box via fedex. It took only 4 days (send 4.4.08 received 4.8.08) including shipping to fix the laptop. They indicated that they replaced a system board and I have 90 more days of warranty after the repair. Laptop was a gift last 12.25.06. Its wireless died last 10.07. Now its working and makes me happy. Thanks HP.
April 11th, 2008 at 2:42 PM |
Any can help me? on HP Pavilion DV6000 two problems:
one.- NO SOUND on nothing
two.- CAN NOT START because have the hybernation cycle problem, Everytime I turn on with the touch power buton,
get the windows logo and showing “Hybernating”,
Can not uset it, need help how to fix it.
THX
April 16th, 2008 at 8:03 AM |
Norm, I’ve faced a same problem like you are.
I bought a HP Pavilion dv6000 on 15.3.2007 with the Intel Centrino Duo. It stopped working just after the warrentee was over (1 month)2 days ago. The power light comes on when the adapter is plugged in, but only for 30 second. I tought it was a battery problem. Then I’ve send to service center and they told me it was a motherboard problem. To fix it is about RM3000 (1000usd). This is unbelievable.
Another symptom is there is a single LED beep on ON botton during boot indicating no power. I think this is bullshit……HP need to take back all dv6000 in order to solve this issue. Right now, I still wainting for their answer for my e-complaint.
April 17th, 2008 at 2:55 PM |
Hi Matt…I have problems with my HP Pavillion dv9000…It won’t boot to windows vista…when I turn it on it will display a black/blank screen and then proceed to turn off then on again…the only way I can get it to work is if I hold the power button down for like 30 seconds then I turn it back on and it loads normally and works fine…no problems using it once it loads but as soon as I restart it or shut it down I have to do the power button thing again…upgraded to the new bios and set defaults in setup…reset ram as stated by HP and still problem occurs…mine warranty has expired in December so HP has said…and Ive only had it since September 2007.
I have contacted HP they gave me links to try as stated above but when I said this is a known issue (from there website it states) and they should fix it for free because it is not fair for the customer when it stems from manufacturer problem…no email back as yet…
Would resetting to factory default setting (wiping all data etc) work ? Or is it the motherboard or something ?
For now I just continue to hold down the power button so i can at least use the comp…really riduculous we pay big money for a problem laptop…
any help appreciated
April 17th, 2008 at 4:25 PM |
just to follow-up on my earlier comment:
my laptop was out for repair only about a couple days. i sent it out friday, and it was repaired and delivered by the following wednesday. they’re very quick — it helps that they do overnight shipping both ways.
for those of you contacting hp about your problems that fall under the warranty enhancement, try giving them a call instead of sending an e-mail. you may get a quicker response by actually talking to someone about it. all it takes is about 30 minutes for the rep to walk through their standard “troubleshoot” scripted routine before they finally get to setting you up for warranty repair.
good luck everyone!
April 17th, 2008 at 7:21 PM |
Kays: To me, it sounds like you should be covered under this warranty extension, even though if you bought the notebook in Sept 2007, you should still be under warranty.
I’d recommend phoning their Technical Support number, or contacting them through live chat (if you live in the US). I doubt doing a full restore would fix the problem. It sounds like maybe a corrupt BIOS or another motherboard-related problem.
If they say your warranty is over, cite this warranty extension.
April 17th, 2008 at 7:26 PM |
Hanif: To me, it sounds like your notebook should be covered under this warranty extension, try citing it when talking to them.
$1000 USD is more than the price of a brand new notebook (here, at least)…
April 19th, 2008 at 10:36 AM |
Hi,
i repair this Mainboards. I found out, that a chip is broken. This Chip works together with the accu. In Order you must replace the accu and the chip or only the chip. All models from the DV Serie are have this problem, i found out at DV 1000..to 6000. Sorry people in german where i live and work we say its “Schrott” because you need 4 hours to fix the problem.
greatings, sorry for bad enlish
Jürgen Geissbauer
April 20th, 2008 at 4:07 PM |
Hey guys, i own a Hp Pavilion dv6000 laptop… afew months ago the battery would not not charge when pluged in but that problem fixed itself, however the onboard speakers stopped working but i can still get sound from headphones/pc speaker. I was wondering if this is a known issue with these laptops.
April 21st, 2008 at 4:12 PM |
Oh darn, welcome me to the club. My DV6000 is about 1 or 2 months out of the 1-yr warranty, and low and behold, wake up this morning and screen is blank. Computer turns on, the Quickplay keys work (beep), but it doesn’t get to the BIOS bootup where it asks for the BIOS password. Just sits there. CD powers up. Hard drive indicator blips. But it just doesn’t boot. Went to HP site and how suggest to remove all RAM, take out battery and boot. No good. Put RAM back in, still leave battery out. No good. Press F10, or F11, or F12 a bunch of times when turning on, no good. I know it’s not just video as you will still hear the beep of the BIOS bootup to the password prompt. The fact when you google ‘DV6000 boot blank screen’ you see a lot of similar problems makes me think the $400 I am about to spend is going to buy me another 6 months of life on this thing! Good thing my credit card extends the 1-yr warranty to 2-years.
April 21st, 2008 at 8:26 PM |
Hai,
Yesterday I went to hp service center. Regarding my dv6000 problem (no power & can’t ON & after charge with adapter, it only maintain for 30 second, the hp guy give me a solution.
He told me the problem for dv6000 is power supply conflict between battery n adapter. It can’t use both in the same time (need to choose between) because if the laptop running for 4-5 hours, it will blank, and shutdown by itself ( similar like my first comment).
He only fix my laptop about 2 minute, by take out the battery and connect with adapter than press the ON button—than my laptop turn ON. It weird because I tried few times but cannot….maybe because he familiar. Try first k.
April 22nd, 2008 at 5:21 PM |
Jeff: When you call HP Techincal Support, cite this warrenty extension, and see if they think your laptop falls under it.
April 23rd, 2008 at 11:50 PM |
got it back today. they replaced everything but the lcd like said above by someone. i donno. its been good so far. im getting rid of it tho i love it but i got a new one. anouther hp with 4gigs ram and vista 64bit. its really fast.
April 29th, 2008 at 11:08 AM |
This is the 2nd HP Pavillion DV6000 that I’ve had & BOTH have crashed within one year!
The first laptop bought on 7/29/06 went bad almost at the end of the first year (sent to HP for repair on 7/31/07). I called HP & explained that upon turning on my laptop, all I got was a black screen, 3 beeps (one long, two short) & could not see anything even when using an external monitor. You couldn’t even hear Windows booting up. They told me it was a video driver problem and that the motherboard needed to be replaced. My husband is an IT professional/guru who can change motherboards, etc. but they said that it had to be mailed into their service center. I was told by the Tech Support Rep that it would be “expedited” (since this was my laptop for business) and that I would have my laptop repaired & back in my hands within one week. What a joke! This all turned into a nightmare and every time I called to get a status, they told me the same thing (quoting the date of expected delivery in August & nothing else). Even after the date passed, they kept quoting the same date & no one could tell me why I still did not have my laptop.
Eventually, someone told me that there was a backlog on the parts needed & that is why my laptop had not been repaired. Each time, I spoke w/ a rep from India who told me the same thing–apparently they must read from a script & don’t know how to deviate from it. When I asked to speak to a supervisor none was around. I will spare you further details on this but suffice to say that I called their Corporate offices & was handed off to a Corporate Consumer services person. She was not helpful, told me I had to call a Case Manager to get help. They don’t really have their act together at HP! After numerous calls to HP Case Managers, I got a recording that said to leave a message & they would call you back. Not so!
Finally, after much frustration, lost revenue & lost time/productivity due to not having my laptop, I got a hold of a case manager on 8/20/07. I explained to him my nightmare & told him how poorly I had been treated from their service centers and how much this had impacted my business. He apologized for the delay in having a Case Manager contact me, said there was change in staff. He said that given all my problems, he didn’t trust when I would ever get back my laptop. He replaced it for ANOTHER dv6000 (laptop #2). I preferred a refund at that point!!! The downside was that the new dv6000 came w/ Vista & not XP like my original laptop. Had many problems w/ Vista since that new replacement.
I got the SECOND laptop around the first or second week of September 2007. Then, on 4/25/08, my laptop did the SAME thing as the original laptop: 3 beeps (one long, two short) followed by a black screen. That’s 7-8 months later! I plugged in an external monitor & still nothing. I called HP on 4/25/08 but was told they were having a system-wide upgrade and that they could not access any data nor put in a service ticket for me. The Tech did troubleshooting over the phone & said it was a problem w/ the video driver. He apologized that he could not put in a ticket due to the upgrade & advised me to call the following week. Thankfully, in this process, on 4/24/08, I had called HP for another issue (recovery disks). The Case Manager was very helpful & sent the stuff right away! Ironically, the same day I received the materials (on 4/25/08) is when the laptop crashed! Sigh.
Today (4/29/08), I spoke w/ the Case Manager who helped me on 4/24/08, I explained to him my problem and he then asked me what I wanted to do (implying I had options). I told him that at this point, I want a refund since this is the 2nd HP Pavillion dv6000 laptop that has crashed within the year & I can no longer continue w/ lost time, productivity, etc. When I told him about the refund, he said that it was not an option since HP had already replaced the original laptop (albeit with a faulty laptop)! Basically, the only option is to send it back to them again. So, here I am AGAIN! Deja vu. The case manager suggested if I wanted to take my laptop to Best Buy, Circuit City, or Radio Shack as they are HP approved service providers who can run diagnostics. After calling these stores, I found that they are backed up with other diagnostics. So I opted to call HP again.
On 4/29/08, I then called back HP Tech Support & spoke to a rep from Costa Rica. He did troubleshooting over the phone, including asking me to remove the memory & still the same problem. He then said that it was a motherboard issue & put in a ticket to have my laptop sent to them for repair. I briefly explained my issue from the last time & told him about my concerns to send my harddrive. He suggested I only send the laptop w/o accessories (power cord & battery), including the harddrive for my piece of mind. He said the expected turnaround time is 7-9 days. I also left a message for the HP Case Manager to inform him that I chose to put in a ticket rather than have a local diagnostic (to not waste more time). This Tech Support guy was helpful & told me that he would follow up with me to check on the progress of this ticket.
The ball is now in HP’s court. I am so frustrated by having to send it again for repairs. I PREFER A REFUND! How can HP continue to run their business by having faulty products on the market & expect customers to just put up with their issues? HP, do the RIGHT THING! I accepted the replacement laptop after much frustration, etc. even when I wanted my refund. I thought, OK, I’ll give HP a SECOND chance. They’ve had their 2nd chance & now the replacement is faulty too! Are you kidding me? TWO STRIKES & their out! I want a REFUND!
Suffice it to say that I will NEVER buy another HP laptop again. I’m moving to Macbooks.
May 3rd, 2008 at 5:00 AM |
Shortly after the end of my warranty (dv6000-centrino duo) I had a hibernation cycle problem; as a result I had to get our IT guy to re-install XP and old programs.
After a couple of weeks my Battery stopped working I have now finally bought a new battery but HP Battery check does not detect it and the charge light does not come on, it is as if there is no battery in the laptop.
My main problem is geography – I live in Central Africa
and far away from any HP service centre; is there any easy way I can sort this problem out?
May 4th, 2008 at 7:12 AM |
I want to fix this wireless problem myself, the customer does not have the time to send it back to compaq (they, “Compaq” sux) I have MAJOR electronic backgound, actually to component level repair on circuit boards and if there is ANY chance I can do this myself I will, HOWEVER I need to know what they (Compaq) is doing to repair this intermittent wireless problem. I assume it’s not just a bios upgrade (I wish/hope it would be that easy) but they (customer) want these computers back in 24 hours. Short of just buying a USB network adapter, I know nothing about how compaq is fixing this problem. I have see folks here say they are replacing the MB, but how do they know this without cracking the case open? Could it be a combination of driver and bios?
Thanks,
Jim
May 4th, 2008 at 2:28 PM |
hi,
i have compaq presario v6000, and my wireless switch went defective.
the light is always orange, in both off and on position.
it does not turn to blue anymore.
even in the on position, the wireless networks are not detected.
is this a driver issue, or a hardware malfunction with the switch?
My ethernet port works, and a quick solution around this would be to purchase a wireless usb adapter, but has anyone found a fix for this problem yet?
thanks!
May 4th, 2008 at 9:40 PM |
Dimitri: I would imagine that HP has warrenty service where you live. Phone their Technical Support number and see what they can do for you.
May 4th, 2008 at 9:45 PM |
Jim: HP is infact replacing the motherboards of these notebooks with wireless problems. They include a little sheet with the notebook, when it’s returned, that says what they did to the notebook.
May 4th, 2008 at 9:49 PM |
“Compaq”: This sounds like a problem with the wireless adaptor itself. Your notebook will have to be sent into HP to be repaired. You can phone their Technical Support number to set this up.
May 10th, 2008 at 9:28 AM |
Hey boys, I have dv9000t(Intel Core 2 Duo T7200/NVIDIA GeForce Go 7600). It has video problem so I can’t install the video driver because whenever I have insatlled them, it makes bluescreen error). My question is about the enhancement one time service plan from HP. My laptop is not included in that plan. Very similar product number but ….
I think you know what I am asking…. Thanks
May 10th, 2008 at 4:35 PM |
Paul: You might want to try restoring your notebook to factory defaults. It will erase all your data, so back everything up first, but it’ll probably fix your problem. When booting up your notebook, hit F10 to enter the restore center. Once your notebook has been restored, install any Windows updates and any HP updates and see if it fixes your problem.
If not, you’ll have to call HP Technical Support, make sure to tell them you’ve already tried restoring your Notebook, because they’ll say to try that.
May 11th, 2008 at 1:21 AM |
got my comp back this week. i had to send it in 2 times to get an actual lcd replaced and the prob fixed. they replaced the lcd and lcd cable the 2nd time. the first time they replaced the motherboard, hard drive, optical drive, keyboard cover. so i basically got a new comp:). everythings good. tho wehn i started it up the wireless indicator would not register so i restored it from the recovery partition. then 2nd time the windows updates would not even check for new ones so a 2nd restore. now things are great. hope you guys get ur probs fixed like i did. hp pleased me with great service and no questions asked. i can see this is rare. a great case manager is leslie s. her numb is the case mang # exten. 94 and ask for leslie s. she gets things done. when i called in and told her my laptop was still broke she said well im tellling them to put an lcd in it. and it came back with a new lcd. i can tell its new cause it dont have a scratch on it like my other one did.:). good luck guys
May 18th, 2008 at 7:06 PM |
I started having problems with my dv9000 just before Christmas last year (I bought the computer from Sam’s Club back in March of 2007 and didn’t buy the extended warranty). My wireless adapter stopped working and wouldn’t detect any networks, so after some calls to HP tech support, I finally relented and agreed to send it in for repair. I hem-hawed around for about a month as I was trying to back the computer up between work and school, but finally sent it off. They claim that they put in a new motherboard as this is what is supposed to be the issue with these computers, but they never reformatted the hard drive and did not reset it back to the factory settings. They did replace the face of my notebook (where the keyboard is) due to some wear and tear. At any rate, the service was very fast, they had the computer back to me in a couple of days..which was around February I think. At any rate, I now have other issues that fall under the same problems with this model. Starting about four days ago, while surfing the Internet, the computer screen will go white with vertical lines and freeze. I have to do a hard shut down to get out of it. After that, the computer lights will come on when I hit the power button and just flash off and on. In some cases, I might actually get to where I can start windows in safe mode or normally or get the option of running Start repair (which never works and won’t complete the system restore). After speaking with HP support, I have reset the BIOS, reset IE, uninstalled and reinstalled my device adapter….etc. Today, I had to reset the memory and the hard drive…now nothing happens at all when I attempt to start the computer. According to HP, they have already serviced my computer under the one time repair, therefore my computer no longer qualifies for this fix. They have never heard of the 24 month warranty in addition to your normal warranty for this issue and my 1 year warranty is finished (isn’t that convenient?). So now, they are sending a box and will let me know how much I owe them when they finish assessing the damage. Of course, if I have to pay one penny for a known defective product that I have already paid $800 for, they can keep the darn thing. I have a four year old $600 Dell Desktop that has never given me any problems so I know where to take my business for my next laptop purchase. I will NEVER purchase another HP product again.
May 20th, 2008 at 3:15 AM |
I have an HP Pavilion dv6000(6363eu)and I had a problem with vista and I installed xp. After a while it had a sound problem, when I re-instal xp it continued.It will not allow me to install sound drivers-the Error message that will appear says:could not find the MEDIA device for the driver.
Will appreciate help on the problem.
May 20th, 2008 at 11:07 AM |
I have a Compaq Presario V6000, (model V6110US), that has no video output via the VGA or S-Vid adapter. I just got the thing via E-Bay and I’ve spent days now trying to get the secondary display adapter to work. It’s not listed as one that would benefit from the BIOS upgrade, so I wonder if it’s even worth spending any more time trying to fix it. It was the TV out that was why I got it in the first place. Any suggestions on a fix ? The TV and a CRT shows that it’s receiving a signal, but the screen remains blank, and I’ve followed all the various websites at HP/Compaq, Microsoft, and NVIDEA on how to adjust the settings.
May 24th, 2008 at 10:21 PM |
Mia: The warranty extension is only 90 after the notebook was serviced. Also, they don’t always reformat after servicing your computer.
They should repair your laptop again for free, but I’m not sure on their policies on this… Try talking to a supervisor about it when you call HP again.
May 24th, 2008 at 10:25 PM |
John: Did you make sure to press the keys to make the notebook switch over to the output display? You have to press the “Function” (Fn) key, and then one of the “F” keys (it varies depending on your model, should be around F5, though).
Have you tried reinstalling the drivers for the graphics card? They’ll available on HP’s site.
May 25th, 2008 at 2:11 AM |
hello every one will u plz me somebody i formated my laptop yesterday compaq presario v6000 i dont have graphic driver i tried 2 download from hp web site but and i download grapic driver but unfornutely software not working plz help me ?
June 1st, 2008 at 6:15 AM |
This is off topic but I am sure you guys can help me. How do I get my
> mediasmart hdtv ( hp) to act as a monitor for my puter and surf the net > like> that. Right now I have the tv set up to play video and music files through
> my network but don’t know how to get it to act as a monitor. Can I even > do
> this wireliessly? I have a dv6140ca with no tv tuner and a dvi port and > also th one line is it called a serial or whatever it is called the one > line
> it is step up from composite I have the nvidiva ge forece Go 6150 video > card
> and can I upgrade the memory on this thing it has 2 gigs now. Would the > processors be able to handle it? I am trying to make a silk purse out of > a > pigs ear. I can do it woth a dvi hook up wired though.
PS Thanks to Matt for setting up this Blog am sure many of use would have had head in hands grieving allot longer than we did if he didn’t do what he did.
Thanks Matt!
> Yours,Joe
June 1st, 2008 at 6:20 AM |
Also I uses the upgrade from xp pro to vista business and I dont have areo and I don’t have than neat hp media player all I can get back is dvdplay from windows.old which is what I would rename that file to keep all of my programs before any update.I have a hp personal storage drive as well can we put aponther operating system on that like xp or vista and have two os doing things for us. I miss that little media player on xp pro it made making lists and programss rather easy.
Yours,
Joe
June 2nd, 2008 at 4:31 PM |
Hi Matt:
HP did do the second repair for free, which I was surprised as they were pointing towards charging me due to the 90 days being expired. I guess telling them that if they charged me I was going to do a U-Tube video of me running the laptop over in my driveway may have helped??? :o)
At any rate, one thing I will give them right now is that they have been very quick in turning the service time around. I sent my computer out on Friday and had it back by Tuesday.
Now my only problem with the computer is that it tried to do an automatic update of Windows SP 1 for Vista which got interrupted. Now the modules installer won’t work and I have not been able to get my MS Office to convert from the Trial software with my license key. I guess they rolled back the computer as there was other software that was missing, but I was able to reinstall those prior to the update attempting to run. At any rate, I’ve searched all over the web and Microsoft and found that a lot of people are having this problem. Does anyone know if this is something that HP would have to support since the Vista operating system came with my computer or is something you have to deal with directly with Microsoft?
Thanks,
Mia
June 3rd, 2008 at 6:05 PM |
Well halleluiah I’m not going crasy. I’ve got a Compaq V6106AU and one day when I powered on the wireless card was not there. Just wasn;t detected.
I’ve spent the last 4 days looking for help and talking and chatting with Compaq about my problem with no luck. I thought my problem was caused by a Quick Launch button software upgrade but it appears not.
Now I see there is an actual problem with the Laptop hardware I’ll be on Compaqs back again and demand some action. Hopefully all I’ll need to do is a BIOS upgrade – I’m pretty sure my BIOS is version 1 so I’m way behind on that front. I really can’t afford to have the Laptop out of my hands for several days. It’s the only front end I have to my data – which is all backed up on NAS’s but which can’t be used as PC’s themselves.
Thank you Matt for a wonderfull article.
June 3rd, 2008 at 7:49 PM |
RockyRacoon: Most wireless display transmitting currently doesn’t work that well, and the equipment to do it is expensive. I’d recommend just using a wired connection from your notebook to your TV, and just using a wireless keyboard and mouse (or get a really long DVI cable :P).
According to HP’s specifications on the dv6140ca the maximum amount of RAM that will work is 2 GBs, sorry.
All HP software available for your model with Vista is available here. Is one of those the program?
June 3rd, 2008 at 8:11 PM |
Mia: You would contact HP about it, as Windows preinstalled is always supported by the manufacturer.
Make sure that the trial version of Office installed is the same as the version you have a license for. For example, you can’t use an Office Enterprise license key in Office Home and Student. If you continue to have problems with it, contact Microsoft.
June 8th, 2008 at 8:39 PM |
My hp dv6000 has been running sluggish lately any help or updates?
June 10th, 2008 at 2:50 PM |
well i buy hp pavillion dv 9000 in apl 2008 i have aproblem while restoring and the screen got two spot in red colour should i send to hp hun well im in cyprus help me
June 11th, 2008 at 4:23 PM |
My husband’s HP Pavillion 9000 went down due to issues already mentioned in all of these posts. Our problem is that it went down and we cannot get it booted back up to get the data off of the hard drive before we send it back to HP to be fixed. I know, I KNOW!!! We should have done it before now, but we didn’t. Is there any way to get it booted up 1 last time to recover everything before HP resets it to factory settings? We have tried all of the little tricks and cheats we have found on the internet, still won’t start. Friend suggested pulling hard drive before we ship, but won’t that void the warranty? Does anyone have ANY suggestions, we are desparate!! Thanks!
June 11th, 2008 at 5:05 PM |
Hi iamboymom,
I don’t think that pulling the hard drive will void the warranty if the problem falls under that one time repair deal with HP. That issue is a faulty motherboard. In both of my situations (see previous posts) they did not reset the computer back to the factory settings. They did roll back the computer to a restore point in the 2nd repair and I lost a couple of games, but all of my personal documents, music, pictures were intact when I got it back. When you get the slip to send the computer back with, you have the option of supplying the logon and password and can specify that you do not want them to reset the computer or erase the hard drive.
I have to say that I am mostly upset with them selling a defective product, but the customer service I have gotten from them has been top-notch.
June 12th, 2008 at 4:41 PM |
Just wanted to update…I called HP about issue with my
laptop…at first they were saying my warranty was out but I firmly and politely told them that the problems (laptop won’t boot up unless I hold down power button for a few seconds maybe 30secs) I was having were clearly known to HP as it was all over their own website and that I wanted it fixed through the EXTENDED ENHANCEMENT WARRANTY as my model and serial number were the ones entitled to it… so then they told me to back up data and do a clean install…I knew this would not fix my issue as I knew it had to do with the system board (motherboard)…anyway I did a clean install rang them back and said same problems… so the nice lady said my laptop would need to be sent for repairs…I asked if I would be charged for this and she said *NO…it’will be under warranty* I’m guessing the enhancement warranty…
Anyway they told me to box it and a courier would pick it up and bring it back when finished…It took about a week only to fix…and they let me know when they had received it by SMS and also when it was ready to be delivered to arrange it by SMS…they also rang too…
I got it back and they had replaced NEW the SYSTEM BOARD and DISPLAY panel…I did not have any issue with the display but on the receipt they noted my hinges were loose…SO I have basically a new laptop…
Overall I am VERY PLEASED with the quick response and turn around and professionalism…I thought they would not fix it so that is why I took 2 months to contact them LOL…I was very hesitant…but am now happy…fingers crossed this system lasts a long time…
Mention the Extended Enhancement warranty as I stated because at first you might get someone clueless…because I got a few emails with no help until I mentioned it and they gave me a number to ring…
June 12th, 2008 at 4:51 PM |
If you are having problems booting up where it will *try* to boot up lights on but blank display and then it restarts again on it’s own and repeats this…you have to hold down the power button after you turn it on…keep it held down and it will shut off but keep it held down for about 30 seconds…and then press power button on again and it should boot up to windows…this was what mine was doing…
so if you are trying to boot up your laptop and it won’t try that trick and then back up your data to get it fixed…I put up with this for months because I was too lazy and hesitant to get it fixed…
If you don’t have any back up equipment try the free online ones…you can up load data online…this is what I did as I was short of cash…adrive.com is a good one 50gb free upload…or if you saving pictures upload to photobucket…even bookmarks can be uploaded to a site if using firefox…try foxmarks.com
Good luck
June 12th, 2008 at 7:42 PM |
I have cracked the screen on my hp pavilion dv6000 and don’t know what to do…or even if its fixable….please help me anyone
June 13th, 2008 at 9:44 PM |
Hi
Does anyone know anything about battery trouble? I haven’t even had my HP pavilion dv6000 for a year yet, and the battery is already pretty uselss. It only charges to 26% right now, no matter how long I charge it. It doesn’t seem normal for it to die so quickly, is it?
June 18th, 2008 at 5:54 AM |
I have a problem with mine too !
I don’t know why but my camera never works.. i tryed this thing a representative told me to do and the camera only worked for 5 minutes.. then it said Your conversation cannot begin because your camera is currently in use or not plugged in. Make sure your camera is available and try again. well, i don’t have it unplugged because it’s built it… and i’m not using it in any other program so i don’t know whats happening… i know i’m not the only one with this problem many of my friends have an HP Pavilion dv6000 and they all struggle getting they’re webcams working.. any help..??
June 18th, 2008 at 12:11 PM |
I bought a HP Dv9000 May 2007. Two weeks ago the LCD on my laptop stopped working, Coincidentally it was the day i bought a new monitor, The backlight of the LCD turns on i just get no picture. I’ve tried FN+F4, Tried enabling second screen in display settings but nothing works. as a matter of fact i dont even see my LCD screen in Device manager. I Called Hp they didnt even troubleshoot, i told them what i did and he said i had to mail it in for service. I would love to think that my problem is something else other than a dead LCD since it died the day i plugged in my new monitor. But as luck has it, it is dead and it happened on that day. I’ve tried other monitors and even without the monitor i dont get anything on the Laptop screen. Anyone else here have this happen to them?
June 18th, 2008 at 7:30 PM |
I have an HP Pavillion dv6505us. I am simply pissed off. It ALWAYS had problems booting, but often fixed itself. Today it recognizes the internet but won’t let me access it because it is missing some DLL file.
I tried F10 while rebooting, it takes me to some dos screen. I just want to reboot the @$#@# laptop to factory setting and start again. It has windows vista.
Help before I trash this thing and buy a MAC!!!!!
Burning up in Oakland!
June 18th, 2008 at 10:26 PM |
I had purcahsed a DV9000 from best buy… First the hinge broke and power cord would not always stay in place. Sent for repair under warranty..
After receiving the laptop back from repair, worked for about 3 months then broke completely. Would constantly freeze, battery not charging, etc..etc.. Sent out again for repair..
This time they had the laptop for 3 months and durring that time the warranty had expired.. So finally I got it back, worked for another 2 months then started freezing up with graphical corruption in windows.. Got to the point where just turning the thing on would show black, and weird color pixles and freeze.. THEN it simply turned on, blue lights on keyboard, then would shut off.. Nothing..
So I thought I was stuck with a POS computer paid lost of money for and was outta luck..
I just recently found out that HP extended their warranty on these DV pavilion models. So I called them and did some basic troubleshooting with them on the phone.. They said they would repair it for free..
I received the packing box NEXT DAY.. I packed and shipped the same day.. They received it the next day..(Friday).. Guess what. BY Monday it was back at my doorstep!! This thing got repaired in less than a week!
From what I can tell the laptop is running great and sure seems a LOT COOLER than before.. My big concern is that after a year it may die on me again…
Does anyone know what they are doing as a replacement for this EXTENDED warranty service? I’m hoping their are putting in a new motherboard that has “Correctly” resolved their original problems or if they are just using old surplus board that are going to break just like before..
Crossing my fingers….
June 23rd, 2008 at 12:04 AM |
so i have had my HP Pavillion DV6000 for almost a year now….
my wireless doesnt work anymore. stopped workin maybe 3 months ago?
# The notebook has no power and no active LEDs.
# The notebook does not start.
i turn on my computer. the blue lights turn on for a bit then it shuts off and retrys….then i have to turn off my computer and turn on, then off, then on again, till it finally shows the HP logo and begins to work…
2days ago wireless was workin and the screen and all was fine…..
i restart my computer, doesnt work again, the next morning turn it on. everything is up and good again. today, nothing….
it does that every so often, it will work then not.
how do i get them to ship me a box?
guessin call em up and junk…
June 26th, 2008 at 12:40 AM |
Ryan: Yes you will have to call them to setup warranty service. However, if you live in the US, you can use their Live Chat on their website to get them to set it up.
June 26th, 2008 at 12:43 AM |
Leslie: If even system restore won’t load, you might have to call HP and get a system recovery disc from them. You can order them online, but see if they’ll send one to you for free first. 😉 I hope you get this resolved, and remember, a system recovery disc is cheaper than a Mac.
June 28th, 2008 at 2:02 AM |
I have a 3 year old HP ZV6000. After 6 months the battery stopped charging & I had to use it on the mains only. I made several calls to HP with more frustration each time, I could not understand the advisor & as I’m not a computer wiz found it difficult to answer some questions. In the end they sent me 3 new batteries, the 1st two did not even fit my laptop & after loking up the part number I found the model they were for. HP refused to belive me when I explaind this & was not until I asked to speak to a supervisor that I finally got one the kind of works. Its not the correct one as there are gaps around it, causing it to move in the back of the machine. I am now having problems with the thing shutting of on its own. It is plugged into the main at the moment due to the battery being low, I’m in the middle of typing using word and the thing just goes blank, turns of and then comes back on. It did go into hibination of it own accord but someone suggested I install service pack 3, since then this hs stopped but it just goes into standby now!!! I don’t want to call HP again due to the last experience can anyone help? Also I keep getting a box pop up with my computer details on it without me doing anything is this normal, and programmes open up by themselves??? I do have Norton protection & it is up to date so I assume this means it can’t be a virus???
Any help greatly appriciated. Sarah
June 29th, 2008 at 7:57 PM |
Hi, I was wondering if anyone has any real fixes for the HP DV9000 simply shutting down? I am writing this using my Alienware M9700R which is bulletproof so far. I bought it after getting so many shut downs that the HDD in my HP died. I have since replaced the HDD and bought a full version of Vista and installed it and before it could get the updates installed it shut down again. I have always used a notepal cooler with it’s own power supply so there has always been cool air circulation for this laptop. I can’t fully express how useless the customer support has been I was delayed and then told sorry it is now out of warranty, for 100.00 I can buy an extended warranty that pays for labor only! Has anyone priced a new HDD from HP? $399.99 for 120GB Staples sells it for $89.95. Anyhoo, Can anyone help? Thanks
June 29th, 2008 at 10:50 PM |
i just wanna say i feel your pain. i had a dv 2000 serious notebook (really crappy) and the wireless stopped working so i sent it in got it back and no fix so i send it back in and they held it for weeks not telling me whats happening to it so i called them everyday until they told me they lost the notebook some how who knows. well i got right up to some guy names sam head of what ever and i told him to give me a reimbursement and got a dv6000 serious notebook (much much better) seeing as its a desktop replacement. this took a month and about 80 calls to hp and my internet provider
July 7th, 2008 at 5:15 AM |
Wonder if someone can help
Everytime i try to upload things – like photos onto facebook, attachments onto emails etc.. it goes to a blue screen does a memory dump then restarts
This happened just under 3 months after i got it, i restored it to factory settings and it has worked fine for about 3 and a half months, but now has started doing it again
I think it may be something to do with updates to the driver, but im not a very technical person, and im not sure how long it has been like this as i havent tried to upload things for a couple of weeks and there are no restore points as far back as when i last added photos online…
Was wondering if anyone can help, was going to phone hp, but this wont be possible for 6 weeks as I am away at university on a summer job for 4 weeks, then going away on hol after that, so was wondering if there are any known ways i cud fix it myself?
Thanks
Kate
July 7th, 2008 at 2:10 PM |
Kate, if you send me the latest Windows dump file (located in C:\Windows\Minidump) I can attempt to analyze it to find the reason behind the crashes. Just email the latest .dmp file and let me know what version and service pack of Windows you’re running. My email address can be found here:
http://mattsblog.ca/contact/
July 9th, 2008 at 1:29 PM |
Hello, Interesting, My Pavilion has been randomly shutting down off and rebooting, Im terribly disapointed, Ive tried to restart it, but nothing, I also brought it in to the Future Shop where I purchased it and nothing, the suggested restart it. I thought it could be a virus but nothing? What’s happening is the screen goes blue and to prevent damage it restarts and then says that there is a driver problem? What can I do?
July 13th, 2008 at 2:23 AM |
I got a hp dv9000 it had vista when got it but i just put a new HDD in and installed win XP (cos i HATE vista) BUT now i cant find any drivers for sound/vidio or the biult-in wireless card.
can someone please help me out.
July 13th, 2008 at 10:32 AM |
matt:
I stumbled upon your blog this morning while searching for help with my 18 month old HP Pavillion dv6150us laptop. Hopefully, you can provide me some help.
Two issues – first is my start button is nearly inoperative. I rarely turn off the computer fearing I can not get it started when I push the start button. It takes as much as 10 minutes before the “blue” lights show up.
Second issue – no sound from the computer. However, a plug-in headset works. I have checked to see that it is not muted. I have become aware of this over the past several weeks. Any help or direction would be much appreciated.
Andrew
July 16th, 2008 at 12:50 AM |
Hello,
seems to be a well known problem, and at the long run, everybody with a HP Pavilion DV6000 will be facing against this “no sound” or “power button” issue.
Here some info :
http://www.fixya.com/support/t522875-hp_laptop_sound_power_button_trouble
It seems that the problem lies in a type of cable called a ZIF connector. There are two of these cables attached to two different boards on the laptop. The first is attached to the power board, and the second is attached to a board that controls the LED touch keys. The ZIF is essentially a small ribbon cable. The problem arises when the cable weakens and breaks due to repeated flexing (pressing of the power button). What ended up happening to my laptop was quite simple actually. My friend and I replaced the broken ZIF cable with other ZIF from the LED touch pad, since I don’t use them that much. And voila the problem was solved, both speakers work now and so does the power button. This will do for me right now until I find out where to get a new ZIF cable.
July 16th, 2008 at 1:40 AM |
I generally wouldn’t recommend attempting to repair this yourself, as it would most likely void any of your remaining warranty, and some people could accidentally do more damage to their Notebook.
Since there’s a warranty extension for this problem, I would simply recommend getting it serviced by HP, it only takes about a week, and is a much safer option.
(Yves, this comment isn’t really directed at you, it’s directed toward other people considering trying to fix it themselves)
July 17th, 2008 at 10:20 PM |
hi I’m having a problem with my wireless,no matter what position in always turn in red color……its just happen this day..can somebody tell me whats the problem and how can HP send me a box that will send my HP PAVILION DV6000 to the for repair…?
tnx
July 17th, 2008 at 10:32 PM |
The Wireless Adapter on your Notebook has most likely failed. You can call HP technical support to get a repair setup. There numbers can be found at HP.com.
July 20th, 2008 at 5:32 PM |
Hi! I’ve been having some trouble with my audio lately, and I just can’t seem to figure it out. I have an HP Pavillion dv6000 laptop, and every time I restart my computer the ‘HD Audio Control Panel has stopped working’ comes up. Of course it gives me a solution and it sends me to realtek to redownload the drivers, which I did that, of course, but it still doesn’t work. I’ve also tried going to the site and redownloading the drivers from there, but when I restart its always saying the device driver software is not succesfully installed. I’ve been looking around online for a while but I just can’t seem to get it. Any ideas?
July 20th, 2008 at 8:03 PM |
Geez, is there anything Right! about this series of computers? What else could be wrong? I went to play a dvd without using just the battery and the internal speakers and viola NADA!! Wouldn’t you know I have the business meeting of the year the next day and no laptop!!! I needed just 8 minutes for this thing to perform and get limp d***k from HP. Now I think this could also be a driver problem as the speakers are altec lansing and the sound card or whatever it is ( see how much a geek I am not) is conexant or something. No mention of even having internal speakers or hardware detected for that so I am thinking this could also be a drivier problem. Also, windows vista seems to want to recognize whatever works best with its os so I think that may have something to do with it and it may not be a hard ware problems. Any comments on that or suggestions as to what I should try? What type of drivers should my altec lansing internal speakers have and why aren’t these speakers found in the device manager section of the control panal. Also how much do we get paid for doing all of this high tech work to make these products work? Just how freaking much labour are these blood suckers…. ( not just hp who I think is honourable in an dishonourable system) A meltdown like this could have sunk this company with the stock traders fleeing in a heartbeat had a recall been issued. Now that is where my training lies…political economy…..
Cheers,
Joe
July 29th, 2008 at 9:33 AM |
i want drivers for hp tx2150ee for xp professional so plese help me
thanks
August 1st, 2008 at 12:07 PM |
Thanks but no thanks Stacy we have already paid to have these computers work properly and don’t need to pay for it again.
Yours,
Joe
August 14th, 2008 at 1:01 PM |
Did your problem resolve. If yes, can you tell me how you did it. I have the same problem….Thanks in advance
August 14th, 2008 at 1:02 PM |
Hi buddy, did your problem resolve ? If yes, can you please let me know how, as i have the same proble….internal speaker and mic not working, headphone is working. thanks in advance for the help….rgds modi
August 21st, 2008 at 1:43 AM |
I have a Pavillon DV6000 laptop and the problem that I’m having is that suddenly the computer froze and when I went to turn it back on all I got was a blank screen. I’ve tried restarting it many times, I’ve tried holding down the power button for 30 seconds as users above have suggested and still NOTHING is coming on the screen. I don’t know if there are any beeps when it starts up, I just hear the DVD-drive thing start up, the fan start up and some other sounds from the computer. Pressing F10 or FN + F7 doesn’t do anything, since I can’t even get to the BIOS screen. I got it sometime last August, I don’t remember the exact date but I’m sure it’s been more than a year. Is there anything else I can do or do I have to just contact HP and send them my laptop so they can fix it?
August 21st, 2008 at 2:04 PM |
Hi – I have an HP Pavilion Notebook tx1200 and at 44 days over 1 year warranty it died. Same problem as the other notebooks referred to in this blog (but a different series), power is fine but motherboard is dead. HP charged me $41 to run through some basic diagnotics over the phone and then told me I would have to ship it to them and the service charge would be a minimum of $400. Since the laptop is obviously defective, I asked to speak to their customer relations person and after being on hold for over 30 minutes, was given the tech services manager. He refused to consider that some or all of this service charge should be absorbed by HP even though he acknowledged that the problem was similar to other products they have recalled. He said that if they helped me out then anyone who bought an HP extended warranty would be cheated. Of course, what that really means is that they know their products will start breaking down within one year of purchase – built in obsolescence I guess.
The most annoying part is when I asked to speak with his supervisor, he told me there wasn’t one! He refused to transfer my call or give me the title of his supervisor or senior adminstrator and when I insisted that he give me the title (not the name) of the senior administrator so that I could contact the person myself through the corporate office, he told me he had no idea who his boss was.
Does it really make sense to get this product repaired for $400 plus shipping plus anything else they need to charge me for when I can buy another notebook from a more reliable company for about twice that price? HP has permanently lost me as a customer.
So now I guess I remove the hard drive and pay someone locally to extract the data and put it into a new non-HP computer so I don’t lose everything? Is that possible?
August 21st, 2008 at 9:24 PM |
I bought a hp pavilion dv6000 and I’m told my hard disk needs to be replaced because my hard-disk had “shifted” according to a customer services tech when my laptop had been accidentally dropped. The tech said that they would send over a new harddisk and additional software so that I can restore my computer to its factory conditions, but in return they needed $569 in collateral just b/c they’re sending me hardware. They said that after I install the harddisk and send back the old one they would release the $569 back into my account.
I’ve had this computer since 2007 and haven’t had any problems with it, but I stupidly never backed up files on a disk and nor can I access a system restore point. Now I have probably lost all my information and am worried whether HP will live up to its promise of reimbursing my money. Mind you, I haven’t put the order through yet for a new hard-drive b/c I’m very suspicious about their service after hearing all the horror stories here.
Has anyone had a similar experience?
August 24th, 2008 at 6:20 AM |
I bought a DV6000 just after Christmas 2007. I was very happy with it on the outset, just coming to the expiration of the guarantee, it failed to start, all i got was beeps. Prior to this i was getting probs with the wireless. I rang HP help and they told me to take the RAm out, the battery, and the drive,Turn on the laptop and leave for a while. I did this and nothing happened initially.After trying this a few times it started but the prob persisited.With the product out of guaranter i took it to a tech. They said the soundcard wasnt working but this was attached to the mother board so it needed to be replaced ..cost 450 EURO..!! I did this, had the product another 4 months and it happened again.Now Im stuck with it. I think in future I’ll buy a cheaper brand, if it breaks at least I wont be out the type of money I was charged for the pavilion dv6000.I’m very disappointed with this product and certainly couldnt recommend their products based on this experience.
August 24th, 2008 at 2:40 PM |
Unfortunately, the only thing you can do is contact HP support.
August 24th, 2008 at 2:45 PM |
Yes, it is possible (if you have a Desktop computer, you may be able to do it yourself). However, if the cause of the problem is the hard drive, it may be impossible to recover your data (and corrupt hard drive data recovery is very expensive). So, hopefully, the hard drive isn’t the root of the problem.
Consider making regular backups with your next computer.
August 24th, 2008 at 2:48 PM |
Personally, I wouldn’t give HP any deposit. Why are they sending the drive to you for you to replace anyways? They should have you send in the computer and they should replace it.
August 26th, 2008 at 12:15 PM |
Yah – I had backups but just that morning had RW’d one of the disks to use as a backup for a presentation I was doing – live and learn.
Anyway, I bought a new computer and then today HP head office called to tell me they would repair the notebook for free – no explanation but I wasn’t going to argue! We’ll see how it all goes, but thought I should let you know that their customer service people responded to my complaint.
August 26th, 2008 at 1:08 PM |
Hey folks,
My friend just bought a hp pavilion dv6000 laptop today, and there is no display or anything that comes up on the screen. She’s done a hard power down, and repeated the process time and time again. Is this one of the many errors associated with this laptop, or is this simply a fluke (like all hardware errors, haha)?
Thanks,
Alex
August 26th, 2008 at 2:10 PM |
This is a fluke. Simply return the notebook to where it was bought and tell them that it doesn’t work. They’ll exchange it for a new one.
August 27th, 2008 at 12:25 PM |
Ok..mine and my brothers HPD Pavilion DV6090’s both have 3 common faults. The sound being lost, the start buttons not working and the wireless adapters not being detected.
My brother already sent his back last eyar due to a previous wireless adapter malfunction..so they repalced the entire motherboard (according to the log of what they did..)
But it has gone wrong again. And my laptop came to the point of having to press physically hard upon the power button to start it..with a screwdriver. As it is too hard to push with a finger or thumb. Only today however..my laptop won’t even start this way anymore, and the power button now has numerous dents in it. So I am at a loss to backup my data now..
So if anyone knows of a way to enter windows via the quick play media buttons..I’d be very greatful
August 28th, 2008 at 7:35 AM |
I have the V6000 and my wireless is gone and the light stays orange. Does anyone know if I do a complete system restore to factory if the wireless will work the? Or do I just need to send it in for repair? Also, is there still a class action suit? I couldn’t find it online.
Thanks.
August 30th, 2008 at 5:53 PM |
Hello, I have a HP Pavilion dv5000 laptop and I can’t seem to get Windows XP to start. I turn the computer on and it goes to a black screen that says HP Invent..at the bottom it says Press esc to change boot order..Press F10 to enter setup, F12 to boot from LAN. When I don’t press anything, it goes to another black screen that says SMART Failure Predicted on Hard Disk 2: ST98823AS – (S1) Warning: Immediately back-up your data and replace your hard disk drive, A failure may be imminent. Press F1 to Continue. I press F1 and it says NTLDR is missing. Press CTRL+ALT+DEL to restart. So i do and it just repeats the same thing. When I press F11 a bunch of times in the beginning, it goes to a screen with HP Invent and a status bar…then a light blue screen that gives me hp PC recovery system. I follow all the steps and it goes to a status bar with a timer (installing Windows and applications). After about 8 mins, it will give me 1% but nothing more. I even let it run for a couple hours, and it made no progress. Eventually, it will go to a blue screen that says A problem has been detected and windows has been shut down to prevent damage to your computer. ntfs.sys Page_Fault_in Nonpaged_area. If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS Memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode. Technical information: ***STOP:0x00000050 (0xCE3CDA89, 0x0000000) ***ntfs.sys-Address F6CCDA89 base at F6C93000, Datestamp 42435dfd
In between screens, sometimes I can’t catch what flashes and it says System BIOS shadowed Video BIOS Shadowed 512M System PASS cached 102k cache SRAM passed and some other stuff that I can’t catch bc it goes so fast. I also ran a Primary Hard Disk Self Test and it said Test Status: #1-07 Fail
Sorry this is so long but I figured it would be more helpful to understand what’s going on. I’m pretty sure my hard drive is screwed or something… or maybe Windows is gone.. I don’t know. I don’t care about saving my personal stuff on the computer, it would just be nice to have a working computer again. Anyone that knows anything… I would GREATLY appreciate the help!! 😉
August 30th, 2008 at 11:50 PM |
Danielle: It appears that your hard drive has died (it happens sometimes, due to a variety of reasons). If your notebook is still under warranty, contact HP Technical Support, and they should replace your hard drive. Your data may be lost, although if you really need it, there are hard drive data recovery services available (they’re extremely expensive though, in the thousands of dollars usually). Don’t expect HP to try to attempt to recover your data.
If your notebook is no longer under warranty, you’ll either have to replace the hard drive yourself (not recommended if you’ve never done it before), or find a local service to do it for you. Try calling HP first though.
I hope this helps.
August 31st, 2008 at 9:14 AM |
I just bought this computer in the last couple of days…if it really that bad should i just return it to the store and replace it by a diff brand..because what i have been reading from this site and others this computer has been giving problems. I mean I was so happy when I got this computer really sleek and neat the battery power could be be easily fixed by adjusting the settings but I would like to know should I really take it back for a diff brand…what would be a better brand..cuz I really thought that HP was the leading brand in laptops…whats this about the wireless going…I am worried was this a waste of my money should I get a new one right now?
August 31st, 2008 at 4:41 PM |
okay at least i know what the problem is now.. thank you so much. I’m not under my warranty any more so i’ll just bring it to a place to have it replaced. thanx
September 2nd, 2008 at 8:24 AM |
hp dv9000 same display problem.. Fuck hp.. Now i have mac.
September 3rd, 2008 at 2:16 PM |
i recently bought hp pavillion 6000 and the broad bank cannot be connected to any network after restoring to factory standard
September 4th, 2008 at 4:26 AM |
I have a dv9231ca and its not under an extended warranty:(((((…I’m having similar problems…When I power up I get a black screen with colored orizontal lines:(((( a tech told me I need a new motherboard….so dissapointed ….it lasted 18 months:(((((
September 4th, 2008 at 4:09 PM |
Matt & Yves:
Your help re power button and onboard speakers (HP dv6150 laptop 18 months old) was invaluable. The ZIP cable (installed by a talented techie friend)solved the problems. Additionally, it was very cost effective. Geek Squad and another local computer repair shop said buy a new computer or replace the mother board. Most appreciatively, Andrew
September 6th, 2008 at 12:40 AM |
Hi everyone. Went through the posts. Looks like I’m having the same problem as most of you. THE BLANK SCREEN issue on HP DV6000 laptop. But the laptop seems to be coming up (otherwise) fine…. boots up. Just cant see it!. or cant see it on a FN/F4 external screen either.
HELP: The specific help I need is … given the issue with the laptop, how do I go about extracting/copying files from the laptop(Vista) to my desktop (XP). They are both on the same wireless network but I can only see what is in the shared documents folder of the laptop.
Any ideas?
September 8th, 2008 at 1:58 AM |
my oh my, this is a long thread. similar problems with DV6000, first issue was there were problems with video after 4mos., the mobo was replaced. several months passed, wifi was not detected, as there is no apparent solution. bought a USB wifi device as another option to connect. and now, NO VIDEO again, reseated memory, and all that. There is 1 long beep and 2 short. wish there is support chat for tech where i am at, but there is none. i am currently here in the kingdom of saudi arabia. could you advice on any known solution, or a possibility that this unit be replaced by another, even if out-of-warranty? all help will be appreciated.
September 9th, 2008 at 12:00 PM |
I am having this exact problem as well. My current dilemma is that I do not want to lose my files. Unfortunately neither my LCD display or an external monitor will show any picture, meaning I am unable to back anything up. When I called HP’s tech support, one of the things the guy had me do was to hit f10 during start-up to access the BIOS. Since this didn’t work at all he did not end up explaining what effect this action would have or what else to do with it. He then proceeded to get me to try reseating the memory and hard-drive (which also didn’t work). I have read at least one comment on this forum saying that hitting f10 will restore the computer to its factory settings (and thus erasing the files i did NOT want to lose in the process). Is it true that simply hitting f10 a few times during start-up will restore ef\verything to the factory default?
September 10th, 2008 at 7:45 PM |
Well, this will be my 3rd time sending mine back. The first time they addressed the wireless card issue and claimed to have replaced the motherboard. Exactly 3 1/2 months later, the computer started having the checkerboard display issue and finally wouldn’t even boot up anymore after several hard shutdowns. That time they DID replace the motherboard after trying to sell me an extended warranty which I refused. Now, 3 1/2 months after getting the motherboard replaced at their expense, I started having the checkerboard display issues again. After being on the phone with tech support for an hour, I had to take the battery out and hit the power on key for 30 to 40 seconds to discharge the static from my laptop. We then went thru the F10 scenario which just takes you to the system configuration and you can run some diagonostics. After about a half hour of running the computer, I didn’t get the display issue so we kept the ticket open just in case. Exactly 2 hours after I hung up with the tech, the checkerboard display issue happened again. I got on the phone again with HP and I now have a Fed Ex box on its way….and I still am not going to pay for this fix nor am I going to buy a flipping extended warranty for something that is a known glitch on all HP dv9000 computers!! I informed them about the display issues before and I have been using a chiller for the overheating issue since the first fix. Once I really feel that I have gotten back my money out of this laptop, I’m going to run over it in my driveway with my car and go out and by a Dell or an Apple computer. I will definitely NEVER buy HP again.
September 10th, 2008 at 7:53 PM |
Kersy,
Run!! As quickly as possible and get your money back…go buy a Dell or a Mac…stay away from HP.
September 10th, 2008 at 7:57 PM |
Class Action Question: (Sounds very familiar, guess HP didn’t learn anything from this)
2003: Source – http://www.download3k.com/Press-Consumer-Files-Class-Action-Alleging-Defective-HP.html
Consumer Files Class Action Alleging Defective HP Notebook Computers
SAN FRANCISCO, June 12, 2003: A class action complaint against Hewlett-Packard was filed by San Francisco based Green & Jigarjian, LLP and Sacramento based Cutter, Ratinoff & York, LLP. The lawsuit, brought by a consumer who purchased an HP notebook computer, alleges that HP is aware of a defect in its notebook computers yet continues to advertise, sell, and warrant the computers as if there is no defect.
According to the lawsuit, consumers’ displays “black out” or flicker as a result of the defect, rendering the computers essentially useless. The plaintiff in the lawsuit experienced problems with his display during the warranty period and sent his computer to HP for repair. Less than four months after his computer was returned, but after the warranty period expired, the display went black again. This time, HP demanded more than $600 to fix the problem. He says HP should permanently fix the problem at no cost or replace his entire computer with a defect-free equivalent or better model, and that HP should do so for every consumer whose HP computer has similar backlight display problems. He also wants HP to return any money it has collected thus far to repair the defective computers.
Green & Jigarjian attorney Jenelle Welling says that her law firm has been contacted by many consumers with similar complaints. A search of HP’s website reveals that the company is aware of backlight display problems in several of its computer models.
September 15th, 2008 at 7:24 PM |
No, hitting F10 will bring you to a wizard that would allow you to restore your notebook to factory defaults. You must complete the wizard for anything to happen. So, no, you’re not at risk of losing all your files by simply hitting F10.
September 17th, 2008 at 1:56 AM |
zup,
where can i find the chip you are talkin about? can you send me diagram or any part no. or chip no. maybe,, thanks in advance…
September 17th, 2008 at 5:32 PM |
I have here 2 laptop computers with 1 long beep and 2 short beep error. Models are HP Pavilion dv2000 and Compaq Presario V3000. The error comes up after pressing the power button. I also tried to send these machines to local HP and they told me to its better to buy new ones than replace the MO of this units. I read in this thread that HP offers free repair with known issue even outside of warranty period. I hope it is available here in the Philippines.
September 17th, 2008 at 10:18 PM |
hi,
Should I keep my DV6000 laptop ?
I just bought a DV6000 computer last week. So far no problem, everything work fine. But after reading this thread, I just don’t known what to do with it !
Should I keep it or not ?
What reliable computer with similar spec you recommend ?
Thanks
September 18th, 2008 at 3:11 AM |
Ryan: Yes you will have to call them to setup warranty service. However, if you live in the US, you can use their Live Chat on their website to get them to set it up.
September 20th, 2008 at 7:25 PM |
I will definitely stay away from all HP computers from now on. I have a Compaq v6000 that had the same “dead wireless network adapter” problem. HP was supposed to fix it, but they called me, claiming that my hard disk had failed and I had to pay $432 for a new hard drive. I refused obviously. The computer has a dead wireless card, also battery can now hold charge for only 30 minutes, but its hard disk was fine. In fact, I got it back and the computer operates OK except the wireless issue. In other words, HP Service LIED, did not fix the problem. Wasted my time.
This is all after spending several hours on the phone with HP help line, talking to several Indians, trying all their recommendations.
They clearly designed a defective product and will not take responsibility. Worse, they will use this as opportunity to extract more cash from their customers. Never ever HP again!!!
September 22nd, 2008 at 2:26 PM |
hey i have a have a problem with my laptop. The web cam works when it wants and the microphone does not work at all. This computer its almost new.
If anyone can tell something about it, i would appreciate it .
thanx stefani
September 26th, 2008 at 11:49 AM |
I have an HP Presario V6000 running XP. I am experiencing an intermittent lockup which displays horizontal lines requiring a hard shutdown and reboot to clear. Is anyone else experiencing this problem?
September 27th, 2008 at 5:32 AM |
got a pavilion 9000 3 wks ago,tried quick play first last nite played dvd movie for a few moments tried to switch to another movie on same disk the screen went blank,no controls worked,had to shut down and restart,bottom of screen says quick play not responding,what to do,maybe i should take it back to staples,this is my first comp,before i bought it i told them that i wanted a dependable comp,maybe the salesman unaware of hp problems,i sure am after reading these comments,i am going to call on monday sept 28,maybe they will take it back if not up goes the picket outside there door,pickets work i have been a trade unionist for over 40 yrs,selling a known bad product and not advising a customer is a no no,i am not shy to say i will picket,i will keep all you hp owners imformed.
September 28th, 2008 at 9:08 PM |
I have had my dv9000 for two years at this point. I love this laptop, but I’ve had to send it in twice now for this same issue. Mine is unusual in that it will boot to windows and stay running, though there is no display (blank) and the three beeps are issued during the first few seconds of bootup. I JUST got this laptop back from HP about a week ago, and it was running well until tonight when I tried to turn it on. It seems to me that though they have identified the problem, they haven’t done anything to rectify it. Am I correct in assuming that they have not actually fixed the problem with the hardware and are instead just installing new parts that are still defective? From what I understand this is a problem with the GPU overheating. Is the GPU integrated on the motherboard? Can I simply replace the GPU myself with something a little more reliable? Thanks.
Also a note to anyone who sends their laptop back to HP. Be sure to indicate what OS was installed on your laptop on the return form. The first time I sent my laptop in the technician somehow managed to install XP MCE on my laptop instead of PRO like it came originally. Like it says on the bottom of the damn notebook. Not the end of the world but MCE is a very annoying version of the OS, especially when you have absolutely no use for any of its features.
September 28th, 2008 at 9:18 PM |
I’m not sure if they have rectified the problem with the hardware, but I imagine it was only a couple of bad batches (replacing defective hardware with more defective hardware would just cost them more money, so they’d never do that). I’m not sure if the problem is with the GPU overheating (doubt it, because some models ship with Intel graphics, while others ship with Nvidia graphics and both seem to have the problem) or not. The GPU is generally either integrated or soldered onto the motherboard, so you’re not able to replace it yourself (besides, it would be hard to locate a replacement, these aren’t usually sold to consumers).
Your problem could also be with the LCD screen, what happens when the screen shows nothing and you plug your notebook into an external monitor?
September 30th, 2008 at 10:04 AM |
please my hp pavilion dv 6000 got stolen, is there any way, i can block it in such a way that it can’t be used?
September 30th, 2008 at 11:35 PM |
I bought a dv6812 and a foreclosure in June. The house got my attention while I continued to use my old laptop. Just loaded software last weekend and I’m very frustrated. I have an older game, v.2003, that is basically my “golf,” the only thing I do to relax in free time. When I tried to run the game the video is very shaky, slows, and makes the game impossible to play. It has the nvidia 7150 card and I’ve tried everything from adjusting display resolution and color quality to checking and unchecking options available with no resolution. I have a secondary problem that my computer constantly drops the connection, making online play impossible. When I run the game online I can watch the quality of the connection fall off about every 30 seconds, then it resets and starts the scenario over and over again. The connection is doing this with a lan or wifi connect, and no other pc’s have the problem, so I’m relatively sure it is in the machine. I’ve done my 2 hour tour of indian customer service, but my “senior” technician that was supposed to call today never did. Does this sound like the same networking issue as the others, and does anyone have suggestions regarding how to fix the video issues. (game is nascar2003, is older, and should be easily handled by new machines as it was run adequately on two separate 1.6ghz, 2g ram machines)
October 1st, 2008 at 6:47 PM |
I’m having the same problem with a DV6000. I’ve already shipped it back once. After a few months, 3 beeps, intermittent booting. My guess is the fan/cooling is inadequate, over time wireless card or graphics fries and fails. If you’re in a warmer environment, or you’re really using resources, gaming etc, it may fail sooner. That’s just my theory. Has anyone experienced this problem where they’ve used the computer in a consistently air-conditioned environment?
October 2nd, 2008 at 6:51 AM |
help….
brought a hp pavillion dv9646em from pc world six months ago, had itermitant wireless problems from the start eventually got to taking it back last week, got it back yesterday afternoon after they replaced the wireless card, on the internet no problem then bang blue screen of death and shut down, configured updates and did exactly the same thing, no wireless, couldnt get it to work showed but itshowed in device manager and had the yellow sign next to it , so took it back this morning and guess what they booted it up and it worked so untill it goes completly pc world say they cant send it back cause hp wont do anything .
im stuck i did all the bios updates and all the driver updates etc before hand and still no joy,
please help
steph
October 2nd, 2008 at 8:48 PM |
Unfortunately, no, that is not possible.
October 2nd, 2008 at 8:50 PM |
Have you tried updated the graphics card driver? You should be able to find it from the HP or NVIDIA site.
October 2nd, 2008 at 8:53 PM |
Have you tried doing a factory restore? Backup all your files first, then restart and while booting (when the HP logo shows) press F10 to enter factory restore. Follow the prompts to restore your notebook (this will delete all files and programs).
October 3rd, 2008 at 11:22 AM |
hi matt, yes i have done all of that, still no joy the wirless is intermitant constantly turning off and getting blue screens, im so angry because i cant use it and pc world wont touch it again untill it goes but every time i go to take it to them wireless comes back on for a short period….. driving me crazy.
October 3rd, 2008 at 12:52 PM |
I just spent an hour on the phone with customer servcie (not really helpfull) and an hour last night with online chat support all to no avail. All they told me was to buy another warrenty or to send in my dv9000 for a new $368.00 motherboard because my video card went bad. I have no screen much like a lot of these posts. Of, course these issues started 2 DAYS out of warranty.
The rude custoemr service woman was helpfull in the fact that she would not transfer me to any higher supervisor, however, she gave me the corp.# and told me to speak with a case manager. I was informed previous to speaking with the case manager that my model did not fall into the free enhancement program. After speaking to a case manager, I have a box en route to my house for the free repair. I mentioned this site and all the other posts. I was not going to take no for an answer, I have a dv9000 having the same problem as the rest of the people here and, so when you hear that your model is not included just don’t stop there, speak to a case manager, and they will solve your problem.
October 4th, 2008 at 6:55 AM |
I got my dv9317cl back from HP last week from HP. This is the 3rd time I have sent it in and it was the second time it was sent in for the checkerboard screen issue. Again, their fix was to replace the mother board. I can see how the wireless issue back in December last year could equate to a new motherboard and wireless card, but it is beyond me how the video output could be related to the motherboard, heat sink and thermal pad. The notebook still takes anywhere from 5 to 10 minutes to actually boot to the desktop, so that issue was completely ignored. I also figure that, true to its previous 3 issues, I will start experiencing the same checkerboard display 3 months and 2 weeks after the repair was made.
At any rate, I raised this issue up to HP after I got the computer back and complained that they have replaced the motherboard 3 times and I still keep having issues, if this were the actual problem, then why aren’t they replacing the system with a motherboard that has a better life expectancy instead of the same bad motherboards that caused the issue. They pointed me to a case manager who essentially stated, after I pointed out this site as well as class actions sites, that I am just one of less than 1% of their customers who are having these issues, therefore they are not offering replacement PC’s. He also ignored my request for a free extended warranty due to their knowingly putting out a bad product. I was also informed that since they had replaced the motherboard 3 times, if I continue to have issues with the computer since it is out of the 1 year warranty, I will either need to pay for the next repair or purchase a warranty plan. When I mentioned the lemon law to him, he instructed me to fax my legal paperwork to him at (800) 563-6319, Eric Butcher. Please feel free to fax him your issues as well since we all represent the less than 1% of their customers.
My intent now is to advertise just how bad the HP Pavilion dv9000 series notebooks really are. When this issue happens again, which I already have evidence of in the form of pictures and video, I am going to get them to send me a box so I can send them a PC that has been run over repeatedly by my car and then I am going to videotape me buying a Dell computer. This video will be released to the news media and I will be posting it all over the Internet as well…I’m sure that it will be well received by the less than 1% of the HP customers out there who are having the same issues with HP.
October 4th, 2008 at 4:05 PM |
I have the same issue when I plug my computer into an external monitor. Will be calling HP again when i find the time.
October 7th, 2008 at 1:34 PM |
Thanks so much for this! Got my Laptop repaired after the warranty was up free of charge! My HP dv6000 would not detect the wireless card any more. Even after a full wipe and reload and tried a new wireless card, would not detect.
Very glad I happened to find this blog.
October 8th, 2008 at 1:50 PM |
A couple bad batches NO problem – YEAH RIGHT – when each batch is over 1.5 MILLION CHIPS! Look for nvidia recall on a search engine to see how bad the problem is.
I personally had the problem with my hp dv9000 and after lots of persuading HP did a one-time repair of my motherboard and actually did it with a 3 business day turnaround. My laptop was not on their list of hp enhanced warranty because I have an Intel CPU but I had the same type of problem with no video display.
I have to say thanks to HP, I did have a good experience with them standing by their product even though mine was out of warranty, but it was a lot of hoops to jump through. HP should just acknowledge the problem when a customer calls and if it is related to the same problem as the other “recalled” laptops they should at least diagnose it for free and offer to repair it if it matches the symptoms. They did try to charge me $50 for tech support until I insisted my laptop is in the same situation and should be added to list of qualifying enhanced warranty dv9000 series repairs.
October 12th, 2008 at 7:38 AM |
the dv9000 has and ext warrent for 24 months. Don’t give HP any monies.My dv9000 has been in for hi heat ac, system board ,lcd and other things at this point HPwill send me a new dv7 as a replacement. BUT FOR THE PERSONS THAT CAN RETURN ANY HP UNIT RETURN IT NOW AND NEVER BUY THEM. HPlies, old parts are placed in unit,work not done rude CS. please aviod this lost time and work com—? if you can call it that. I have had five boxes from hp and trips to repair and I am working on more. I am no longer willing to work on the HP tech team with no pay and at a lost of data time and money.
October 12th, 2008 at 8:13 AM |
Here’s a thought file action for the HP PERSONS THAT CAN READ THIS. oH WAIT IF YOU HAVE HP YOU ARE HAVING TO USE A FRIENDS UNIT. FACTS TO RECALL ON THE HP9000 give no money for repair, check HP web site for the unit issues.If you are told that you are out of warrent reqouest that the person check web your unit is on the list. Think about checking the data before calling HP. CS reps will start with lies and ends for them. read HPs awarding serV logo thats a hot one.pLEASE BE ADVISED THAT YOU ARE AT A LOST OF TIME AND MONEY. HP WANT TO BE PAID TO LOOK AT ITS UNIT HAT IT KNOWS WAS A BAD UNIT FROM THE START. HPwill not pay you for checking its work. HP pays nothing for data lost,time and/or money.HP gives you words only nothing to back them. Stand together or fall apart like the HP9000.
October 14th, 2008 at 12:30 PM |
Have a DV6000, won’t stay turned on. tries to turn on but cuts right off. Any suggestions??????????
October 20th, 2008 at 4:29 AM |
I’m not alone . . . . yesterday I got the same problem (1 long beep and followed by 2 short ones) this happened to me not only once but TWICE. I encountered this problem 2 months after I bought the unit HP DV6000 (HP6284), fortunately its still under warranty so no Charge, but then after 15 months exactly the same problem happened again, when I asked for the estimate for the charges they told me it could be around US500!!!! ohh shucks, I bought the unit around twice of this amount. Its just very dissapointing paying this much when you are not sure if the same problem would not happen again.
Still asking our local store if they can extend the warranty, as I’m a little hesitant paying this much.
October 20th, 2008 at 6:25 PM |
my labtop doesnt come on, wen i put on d power buttton power comes on but d screen is blank… there’s no noise no blinkin lights nuttin… wat shud i do??? i’ve had dis notebk since jan of this yr… help me plzzz
October 20th, 2008 at 8:45 PM |
Contact HP Technical Support, their phone numbers can be found on HP’s website.
October 23rd, 2008 at 4:15 AM |
matt, I have the same problem with my laptop, HP PAVILION DV 9313 EA, it seems to be a big problem with some laptops..even Nvidia recognized that (the packaging of graphic chipset is wrong, so after 6 months, Nvidia recognized that and it seems it costs much money to remediate this – 200 millions dollars).
I`ve sent my laptop in service, 3 times…no repairs, ETA of functionality = max. 20 min.
I think HP sucks, they stole my money !!
Don`t buy any fkn HP laptops !!!
By the way matt, what model of HP did U have ?
HP PAVILION DV …? 9000, 6000 OR WHAT ?
October 23rd, 2008 at 6:05 PM |
I actually no longer own an HP notebook (I used to have a Compaq until December of last year), and own an Acer notebook now. My sister has an HP notebook, which this post was regarding.
I think HP’s notebooks aren’t bad, these models just have problems (in my books, HP wins on having the second best designs for notebooks, Apple’s first. Most other notebooks are pretty ugly, including this Acer I have).
October 26th, 2008 at 2:26 PM |
Buy a mac people forget windows and pc’s trust me I was a PC freak for 15 years – recently turned to Mac and never looked back.
Now my brother in law has given me his Sht HP pavillion dv6000 with no screen and it has to go back yo hP.
October 26th, 2008 at 5:07 PM |
Hi All,
I have a Dv6449us notebook whose warranty expired in Feb 2008.
My notebook did not startup few days ago(in oct 2008).
I contacted HP Customer Service and managed to get a free service(replaced Motherboard) done as it came under this Limited Warranty Service Enhancement program. Its working fine now.
To add to it, the repair was done in just 2 days. Wow that’s amazing.
I am aboslutely thrilled & I would really like to thank HP.
Just wanted to let you all know about this.
Regards
Sunil
October 29th, 2008 at 3:22 PM |
yes i am having the same issue
November 3rd, 2008 at 8:44 AM |
I’m in Malta and have a Dv6500z that won’t start. Blank screen etc. Tried all the usual HP reset items. As this was bought in Italy, I cannot return it to the dealer. I spoke to HP support and they said they will not fix the machines outside US!
Anybody know the best plan of action?
November 4th, 2008 at 3:37 PM |
Turns out i did an online chat with a rep. And although my warrante is not covered anymore, they are providing a one time free repair service. So all i’m waiting on is sending in my notebook and get repaired. I have the issue with the motherboard not working. Blue lights blink for a sec and nothing.
November 11th, 2008 at 2:48 PM |
And HP said on the sticker “built to last” ajaajajaaja. I had compueters since 1989 I never liked HP they really suck.
November 11th, 2008 at 6:58 PM |
Bought an HP dv6000, Athlon with a 320 Gb Fujitsu hard drive.
After 2 and a half month, the disk began to show “err 7 disk, bad block” errors (as per Windows), and the same type of errors with anotehr hard disk software.
Errors began to grow, and I am now in 2.600 bad blocks, very very bad.
I contacted HP service and sent them s/n and p/n, they told me they would send me a new hard disk, for me to install, and that I should wait for a call from them, so they would ask me for a credit card number, in case I do not send them the old disk. They would charge me the price of the new disk.
I recontacted again and asked them to fully service the laptop.
They told me they will send me a box so I would send them the laptop and they should fix it (replace it) in 5-7 days.
I also told them that the dvd burner began burning files at 8 minutes a dvd, and now it takes like 44 minutes to burn the same set of files and on the same media.
They told me that should be fixed with some registry tweakin (duh!!), and I am waiting for the box.
Windows vista, for now, will only boot in safe mode, if not, it stops in “crcdisk.sys”, wich is some driver software that checks the integrity of the disk.
The disk is very crappy, and no major problems apart of this.
I will update on the return of the laptop.
I live in Montreal, Canada.
November 17th, 2008 at 12:44 PM |
dv 6875ca crashed
I have a dv 6875 ca with the finger log in. Anyway it has crashed, spoke to Hp , the hard drive is gone.
This is my ……..3d………. replacement, They will not refund me. I just don’t want An HP anymore. My other 6000 also had major problems but they have been fixed…for now.
Any refunds out there???????????
November 18th, 2008 at 9:28 PM |
Wow, and I thought my V6000 was the only lemon! I must say even though I feel bad for everyone I’m a bit relieved that I’m not jinxed! I’ve had ALL of these issues over the 2 yrs I’ve had mine. Had to actually just send it in once to fix the wireless issue. Sometimes mine won’t turn on at all, but if I take the battery out and boot it up using only AC that seems to work – if anyone’s having an issue like that…
The last year my battery only lasts 1/2 hour – tops but has recently been only lasting 2 minutes. NO joke – literally 2 freaking minutes after charging ALL DAY. What’s the fix for this?
November 18th, 2008 at 10:26 PM |
Complain to HP Support until they replace your battery. Ask to have your ticket escalated to a supervisor if necessary. There’s no reason for a battery to only last that little amount of time after 2 years. My sister’s notebook’s battery also had this problem, and I managed to get them to replace it (outside of the regular warranty period).
November 19th, 2008 at 7:13 AM |
My daughters dv 6000 crashed as well, black screen, hard drive is gone. Both my dv 6000’s are done. Mine have been replaced 3 times, Daughters been fixed twice. Contaced Hp manager asking for refund on both. She has been grat throughout al of this, I emailed and left message yesterday. I’ll let you know what happens.
HAs anyone been refunded?? or had 3 replacements?
Let me know please. I’m going Apple !
November 19th, 2008 at 7:16 AM |
They repalced my daughters battery , no charge, but we had to send it in. They told me the battery was not good, she was having the same problems. Give them a shout. Good luck.
I do feel your pain.
November 19th, 2008 at 7:19 AM |
This happened to my daughter while on the cruisehip in Europe. I contacted HP on her behalf at home and set up an agreement with HP that wjen she returned home for 2 months they would do a send and repair for her.
HAve you any family in the US or Cnanda? If so try my route. Good Luck.
November 26th, 2008 at 10:22 AM |
Helo everybody,
Please I would like some help.
I bought one HP 6040 CA in Vancouver, so now that had start a especific problem like that issues above….
Anyone could me tell where a find the motherboard for to buy???
Thank you
Regards to all
November 28th, 2008 at 8:05 PM |
i have several of the problems on the list with my HP Pavilion dv6000 (dv6617TX) yet it is not on the list so they wont fix it???? VERY ANNOYING
December 1st, 2008 at 11:20 PM |
I have the same issue with my v6000. I got another mobo on ebay and replaced it, worked fine for few days and CRASH. Same thing happened, monitor will not work. Does HP still fixes these? Any chanse they will fix even after I have opened the laptop? Thanks for your help!
December 5th, 2008 at 2:47 AM |
i have similar problem with my HPdv6000 laptop which i bought in December 2007. it went off yesterday night and the last thing i saw on the screen was the comp going to hibernation and the screen was blank. tried to turn it on from the up to now, it doesn’t display any thing at all. the LEDs are all dead apart from the blue light when i plug in the AC adapter.
The biggest problem is that am from Kenya, Africa. How can i get any help from these people(HP)?
December 12th, 2008 at 3:29 AM |
i have a Hp pavillion dv5000 and i did a system detection on hp site because i wanted to download all the drivers since i just formated the notebook. i did the system dectection thingy and it revealed to me that it was dv5230. well i think i downloaded some drivers for it (dv5230) along with the prior downloaded drivers(dv5000). now i cant shut down the pc, i cant open certain areas like the add or remove programs area and the system properties when i want to assign a network group.
can you please halp me? is there a way i can roll it back?? i tried system restore but it was not able to restore it.
December 15th, 2008 at 6:20 AM |
For everyone’s benefit, if you have a DV2000, DV5000, DV6000, or DV9000, and you experience problems with the computer recognizing onboard audio ( i.e. your sound just suddenly stops working ), WIFI ( your wifi no longer is recognized ), no boot, no video, no power, unexplained blue screens, etc, the problem lies in the motherboards of these laptops. Due to poor manufacturing with HP’s OEM factory in china and due to poor decision of using leadless solder on the motherboard, the northbridge on these motherboards become separated from the motherboard and causes all of these problems. For those of you that have a warranty, by all means use the warranty. For those that have a machine out of warranty, take or send the machine into a service center that specializes in surface mount repair. A reflow station is commonly used to repair the mainboard, however; a skilled electronics technician is required to do the repair effectively. Cheers
December 16th, 2008 at 2:34 PM |
I have another problem with my HP Compaq v6137eu notebook related to the heating problem. After the latest bios update the fan is always on and is making more noise week over week.
When I look at the bottom to the fan it is grey and messy due to the fact it is always on. It is attracting dust which clutters on the fan. Due to the cluttering of dust the cooling of the fan is getting worse over time and is making more noise every week.
I think the fan will stop over a few months. Or maybe it starts burning due to the dust in the notebook.
I called HP and explained my problem and asked them to replace my fan. They admitted that this type of notebook has an extended warranty but only for the defects already mentioned before (wireless, power, lcd etc).
I can send my notebook to HP CS for “out of warranty” repair but they have a fixed charge of 400 euro! No matter what the problem is. For 400 euro I can buy a new notebook.
So be prepared for fan failure and more noise in the future which is not covered by extended warrenty.
This is my last HP notebook!
December 17th, 2008 at 8:30 AM |
my hp dv 9000 is not getting connected to any wireless connection
and the the wireless is also not showing at thye device manager
somebody please please please please please please please please please please please help me
check this link
and somebody send me the link for wireless assistant download for hp dv9000
December 21st, 2008 at 6:37 PM |
I got the HP Pavilion DV6000 Notebook in September, the 24th to be exact. Anyways not too long after I got it, it shut off one night and I could not get it to turn back on. Eventually I took out the battery and put it back in then it began to work again. Those problems have gotten worse. The laptop shuts down at least once every 3-4 days now and I have to sit there for literally an hour taking the battery in and out for it to finally start up again. Now I can’t even get it to stay on for longer then 10 minutes without it doing this to me. Anybody else ever have or had this problem? Any ideas on what to do?
December 23rd, 2008 at 4:09 AM |
It is really pity on my part to run pillar to post to get my laptop repaired. Sometimes it does seem that I have really committed a sin by going for HP. It is really shocking that inspite of my repeated request I am seldom heard. It has been the rude behaviour of the tele-caller from Rt Outsourcing Services Ltd; Kolkata, India who always comes out with lame excuses on being asked that when will I get the delivery of my product which has compelled me to approach in this way. The Token Number says 27444
Being a businessman myself laptop becomes a necessity for me. It would be really kind enough if I get a hearing for this mail otherwise I would dump it my storeroom and feel cheated.
Dharamdutt Pandey
09433016801
December 26th, 2008 at 7:10 AM |
I’ve read through the previous posts, but did not see my current problem. I have an HP dv9000. Have had it about two months and the cd/dvd player has stopped working. When I insert a disc, it does not recognize it. I’ve also noticed that at times it wants to run hot. I haven’t contacted HP yet about this. Any tips before I do?
December 29th, 2008 at 4:02 AM |
Can someone please post the model number and product number for the DV6000z Notebook Windows XP Media Center Edition 2005?
My stickers came off and I need to see if it’s eligible for the extended warranty repair because I’m also having the blank screen and beeping problem
December 29th, 2008 at 6:22 AM |
All you have to do is make sure your notebook is listed and call hp, go through some diags and setup accts to have your notebook fixxed.
START HERE — http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=ca&docname=c01087277#c01087277_identify
December 30th, 2008 at 7:26 AM |
I have experienced a NO DISPLAY problem with my HP Pavilion dv9000 laptop and I have found fixes or workarounds. I tried doing these fixes.
http://techmata.blogspot.com/2008/12/problems-fixes-and-workarounds-with-my.html
It worked for me. It might work for you. ^_^ Good luck! ^_^
January 1st, 2009 at 10:47 PM |
I have the hp pavilion 9925. When I bought the laptop, I noticed the volume was low even when it was turned all the way up. So, I just played around with it and found a way to put it on a “louder setting”. Well, my hard drive went out so I sent it in for repairs. I got the laptop back 2 days ago and can’t remember how I was able to turn the volume back up like it was before… please help. Thanks!
January 2nd, 2009 at 12:30 PM |
Hi , if someone can help. I have a Laptop since sept 2006 ,hp pavillon dv9000 and today morning it does not start , the light is on but nothing happen ,like it try to start but it stop suddenly .talk with hp technician but in vain , he said the issue occured due to a malfuctioning of the motherboard and he gave me the site . thanks
Am From Montreal QUebec
January 3rd, 2009 at 5:49 PM |
Having no success with HP, I sent the motherboard to England to Stacy Allcock of D&D Tech Repairs, Nottingham as posted above for repair. Stacy contacted me and told that the unit was fixed and that I should pay his fee of 80UKP. This I immediately transferred to his account. 2 weeks later, the board arrived back with no obvious signs of repair. I installed it in the machine and exactly the same symptoms showed. LEDs light, blank screen, no boot etc. I phoned Stacy who told me to send it back for more repairs. This I did and 2 weeks he later called me and told me that “the weather had been the problem. I’ve got new tools ariving.”!! “OK” says I, stupidly. Weeks later, the board doesn’t come back and I call him. I speak to his wife/mother? She tells me this a part time business and that he is out at work, but that she thinks the board is beyond repair and I must speak to him. That evening, I speak to him and he says he’s waiting for a part , but that with the Christmas/New Year post it won’t arrive for 3 weeks!
I emailed him on 24th Dec and finally he replied on 28th Dec after a chasing email as follows:-
“Your motherboard is being returned to you in the new year.
It might take a while, because I will not be sending it until the new year, when I am back at work.
You will get a refund minus the deductions, when my admin staff are back at work. ”
Nice polite email huh?
I found out that Stacy Allcock is a Director at SMV Solutions Ltd, Nottingham so I guess the admin staff there will be sending it all back.
What a dreadful experience! HP and Stacy Allcock, shame on you.
January 5th, 2009 at 12:00 AM |
Haha, all I did to fix the wireless problem was a system restore with F11 on boot-up. My dad gave it to me for free if I could fix it and bought a new one. This baby is going to get me $300 on eBay!
January 5th, 2009 at 4:13 PM |
I have a HP DV9000 that is about 2 years old it is having a proglem, it will not start up.I read your blog and would like to know who to contact to get it fixed
January 5th, 2009 at 5:27 PM |
Well I join the list of burned up Pavilion DV series laptop owners. My computer ran fine until recently. Not sure what the exact cause was but I get the “doesn’t boot up, shuts down, restarts doesn’t boot up, shuts down, restarts..” cycle. My Circuit City extended service plan has me sending the laptop to Nexicor here in southern CA for repair. Everything ran fine for about 1.5 years until recently I began reading about the critical bios update, and HP’s software listed a couple of other updates I needed to upgrade to (like Vista Service Pack 1 or something like that). I updated a few of the smaller updates but never got around to the bios update because one day it just would not start. I’ve been loyal to HP for many years, to the point I invested in some stock a few years ago. I really hope they solve this problem with their new laptops and address those here who have had problems. I know that’s not the case and I’m sorry to hear. I hope this computer comes back repaired in full, or at least they send it back to China and give me a gift card to buy another laptop of better quality…wishful thinking.
January 6th, 2009 at 12:38 PM |
Just let you know i got in touch with HP today and they said my laptop did qualify as one that had the problem and they are sending a box to send it back They said there be no charge to repair.I would like to thank you for the info.as i was looking at having to buy a new one.
Thanks
January 7th, 2009 at 4:26 AM |
HP dv 6000, after a year of working it doesnt start, when press on power blue leds come on and after 5 seconds it shuts down and restarts, screen doesnt light up and neither external monitor working.
my mother took it to place she bought, canty remember best buy or target, and noone advised her to send it to HP, instead they told her that screen was burnt and she should leave it here as a gift to an employer…
ive never heard anything more retarded. but New your new york..
January 9th, 2009 at 2:34 AM |
So this is the problem..i have had my dv6016, amd processor with the nvidia g-whatever 3D card..since november 06 with a one year international warranty. I purchased it in the middle east but have now moved back to australia, and it has given me one head ache after another. Firstly the wireless stopped working after 2 weeks, and so i contacted HP. By the time i took it to the service center, it had already started working so i let it be. 3 months after i moved down here, the wireless started acting up, but i found that turning it off for 20 mins set it right. It was only a month later, before a big exam of mine, i turned it on only to realize that monitor was not working. After connecting to an external monitor, i realized that the problem was worse. So i took it to a service center and they said 14 working days. After 14 days, i called and they informed me that they had bought the wrong parts and needed to order more parts and another 14 days went by. It was finally fixed, and i took it home, only to see that, every time i turned it on, it turned of. Realizing that something was wrong with the fan, i took it back. They then informed me that they had installed it wrong, and after 3 more days i finally got it back. 10 months went by, now the laptop no longer under warranty, and i get the same issue again. This time i was back in the middle east on holiday. So i took to a sevice agent and again, they ordered parts, but said it was unavailable in the country and they had to order it. it took about 4 weeks but again i got it back. This time i payed $600 out of pocket. Now it is 26 months from the time i purchased it, and it has happend again. No screen blackout, but wireless dropping out and overheating. Over the last couple of months, my power on button has stopped working, so i turn it on by pressing the quikplay button and then clicking on the windows button. Also my sound stopped working. I have to always plug it in to an external speaker. The only way i connect to the internet is through an ethernet connection. Over the last couple of days when i play games, fifa 2009, every 10 to 15 mins, the computer freezes and nothing responds. Cant turn it off without pulling out the battery. The battery overheats and i have to use a heat mat because it is really really hot, and the battery life, a most 30 mins. The dvd drive is useless. Even the slightest of movement and the dvd drive pops out, so i have to set it on a table to watch a movie. SO MUCH FOR A LAPTOP. So now im going to call hp and see what they are going to do. I also have to call my brother, who is a lawyer, because legal action is how i am going to proceed if HP does not repair my laptop and reimburse my last repair, or give me a new laptop altogether. The thing is, after all this, i still love my laptop and would love to have it back in one piece, or better still, get my hands on one of those DVX machines..they are real sweet. I have checked, my laptop is on the list for eligability for free repair, but it is outside the stipulated 24 months.
Guys, all the best with your Dv laptops, hopefully HP realizes where it was wrong and does something about it.Cheers
January 9th, 2009 at 10:32 AM |
my HP dv9000 Pavillion is just 15 months old. It had 2 memory mini dumps the other day and then a warning that my display drivers had to restart? I could report the fault to Microsoft to help software/hardware conflicts on next connection to internet. went to restart and the computer freezes after password entered. I cant even f10 and start again. Rang HP support (india) at 60pence a minute. 5 mins later cut off. Rang again and told my serial number and part number were not on the defective list? so not prepared to help me as out of warranty.She gave me another number to ring (out of warranty)help line. Incorrect number so had to ring again.(60pence a minute) rang the new number (india again) got put on hold so they could check my ser/no and part number AGAIN. told they could not help me as out of warranty.but if i rang this number then I could get it repaired? At this point I’d had enough. I pointed out to the man that the computer was just 15 months old and had cost just shy of £1,300 pounds, there had been loads of similar problems reported on websites with these particular laptops and this was not acceptable. guess what i was then told. YOU SHOULD EXPECT PROBLEMS WITH YOUR LAPTOP BETWEEN A YEAR AND A HALF BECAUSE IT HAS SMALL COMPONENTS IN IT? AND DEFFINATELY BY THE TIME IT’s 2 YEARS OLD. so i guess this means HP are knowingly selling laptops that they dont expect to last more than 2 years. if you buy a topflight laptop that could translate to throwing 300-350 pounds down the drain a month. If you are a parent looking for a laptop for your children DONT buy HP in fact I would advise anyone considering such a purchase to stay well clear.They have no interest whatsoever if you cumputer is out of warranty (15 months old) if only I had read blogs like this one and others in the computer mags I could have saved myself a lot of money and a hole heap of grief. I will never buy another HP product again. Their customer service is an absolute disgrace.This company grosses 8.1 billion+ a year. dont let them make any more from your pockets.
January 9th, 2009 at 12:04 PM |
I have my hp pavilion dv9000 and yes, dont power up, no leds activity, nada. so HP sucks men, dont buy hp laptops and to end hp always have software problems.
January 15th, 2009 at 12:24 AM |
I have a Compaq Pres. V6000 Notebook. a few weeks a go it’s developed a hesitation in response. you hit the any key it takes a second or so before it selects the action, it happens with the browsers or programs and even video play from any source,DVD, web stream, file. seems like the longer you run it get better the problem will come and go. I have been trying to isolate the problem as software or hardware. Is there any one having this problem? and what do you think SW or HW problem?
Thanks.
January 15th, 2009 at 2:55 AM |
just a quick update, i contacted HP and after explaining my problem to 3 guys, they took my details and told me that they would contact me again in two business days. After the fourth day, today, i contacted them again, and i told them, that my laywer had asked me to call them before he serves legal notice, as according to australian law, a repair is not legally a repair unless it completely fixes the problem, and as my laptop had been previously fixed on warranty, but the problem has presisted, i am owed a complete repair. So they took my details, and have ordered me a new motherboard, and given me a free repair. Thats a start, but im skeptical if it will fix the problem.
January 15th, 2009 at 4:53 AM |
I was dedicated and loyal HP user. I have had a lot frustration with HP with my HP PAVILION DV6000 purchase from Business Depot(Scarborough, Ontario)
I run a foundation in Tanzania and have limited time when I visit Canada. I have defect issues as stated above. I have added guarantee from Business Depot for additional 2 years. Any service in Dar es Salaam?
Extremely frustrated with HP customer Service,
Dr. Amirali Gillani
January 15th, 2009 at 5:18 PM |
I’ve got a Pavillion dv6040ca which is presently out to depot for its 5th repair in about 2 years. HP replaced the motherboard the first time since it wouldn’t power up. It immediately went back because the case was not re-assembled properly after the motherboard replacement. Shortly after it came back with the case problem resolved, the wireless card ceased functioning, and that too was replaced. It ran fine for a year and the motherboard died again with the same power up problem. Once again the motherboard was replaced. 4 weeks later the left speaker ceased functioning, and its back in for repair for that now.
Each time the repair support service has been excellent, but I would not recommend the HP product itself after such a sub-standard performance.
January 20th, 2009 at 8:32 PM |
I have a hp dv6150us.. had it for like 2 years now.. It was good everything worked.. My power chord started getting REALLY hot.. I called hp and they sent me a new power chord free.. Well after that my laptop wouldn’t boot up using the power button.. I had to press the DVD buttons for media center then click on windows. Well My power chord just one day stopped working you had to like adjust it for it to charge.. so I bought another one.. It worked for a little bit.. now my laptop turns on but the screen is blank and the bottom power light just blinks.. anyone have any ideas on this? I’ve tried calling hp and contacting them via online.. But I guess fake foreign indians who jsut read out of a text book and don’t care about you at all. I even called them and they said I had to send it there.. but with all the horror stories?? Anyone have any ideas? I think we should contact the media in this one.. someone develop it get petitions.. and yeah hp will recognize.
January 25th, 2009 at 11:15 AM |
I also have the wireless issue on my Presario V6000 where the wireless indicator will never turn to blue no matter the position of the switch. This started about 3 months ago, and I chalked it up to an OS bug caused from fighting a virus, but the hardware switch on the front should not have been affected by this.
Yesterday, I went to turn on my laptop, and it would not proceed even to the boot screen – the fan would spin for a second, the cd room would cycle, and then it would restart the whole process again. I pulled the memory modules from the laptop, popped the battery, drained the charge, popped the hard drive, etc. etc. etc. All standard things you do after years of diagnosing bad components. Still no joy. When swapping memory modules back and forth, the BIOS splash screen came up, and the system booted normally. I swapped memory modules again, to confirm that the problem was the memory. Sadly, i was unable to get it to start back up again.
Eventually, I was able to get it to start back up again, and was able to grab all my information off of the system. However, now, after finding this blog, I am finding that this is ‘standard’ behavior for a failing Presario V6000. I have commented several times about the excessive heat that this laptop emit. From all the comments about the numerous failures in the 6000/9000 series, it seems that the excessive heat is causing components to fail much faster than in any other laptop model I’ve had experience with.
Any lawyer out there want to start a class action suit on this thing?
January 27th, 2009 at 7:00 AM |
I am so pleased that I found this site. When my HP Pavillion dv6285 was 6 months old the screen went blank and the notebook just beeped. HP repaired it under warranty and I received it back by courier within a week. It’s now 18 months old so out of warranty. Last night it happened again the screen went blank and beeped. I knew exactly what was wrong with it and I thought I would be looking at a big repair bill until I found this site.
The wireless connection has always been rubbish, some days it can take hours to pick up the signal but I have always blamed the wi fi router. Now I know it is a fault with HP Pavillions.
I followed the link to see if my HP Pavillion qualified for the extended warranty and I was absolutely gutted to see that the product number was not listed so didn’t qualify for the extended warranty. However, I phoned HP and my notebook does qualify for the extended warranty even though the product number is not on that list. It is being collected by courier tomorrow. So if your product number is not on that list be sure to phone HP.
Thanks Matt!!
January 27th, 2009 at 5:04 PM |
Update: my initial post was made on Jan 5th, 2009 re HP Pavilion DV series laptop. After I sent my notebook to Nexicor in southern CA, I received it about 10 business days after I sent it in. The status sheet came back and they had checked off that they had REPLACED the motherboard and REPLACED the thermal pad (there are other options, for example, repairing motherboards, etc.) It runs fine for now. I’m going to invest in a cooling pad for laptops. This laptop runs pretty hot, especially when watching a movie. We’ll see how long this lasts. I never had any problems with the wireless switch, so I’m keeping an eye on that too.
January 27th, 2009 at 8:07 PM |
****UPDATE****
Okay, so I finally found the product numbers for my dv6000 and HP agreed to fix it under their service enhancement program. They sent me a box and I mailed it in for the motherboard to be replaced, anyway about 12 days after an HP rep contacted me and told me there was also a problem with the wireless card and give us $350 to fix because it’s not covered under this program, I was like I don’t think so! and told them to send it back.
So I got my laptop on Friday and there is NOTHING wrong with the wireless card. HP totally tried to rip me off for $350. They suck. >:(
January 27th, 2009 at 9:55 PM |
Hi everyone,
I got a dv6000, the internet connexion is not responding ( I’m using a router, it’s says that i’m connected but it’s still not working ) I called HP they said as it’s not under warranty anymore I’ve got to pay to get it fixed. Is there anyway that u can help me with that, plzzzzzzzzzzzzzzzzzz
January 30th, 2009 at 10:06 PM |
Hi,
Download “INTEL PROSET WIRELESS WIFI CONNECTION UTILITY”, run it, you will have a solution for your problem.
February 18th, 2009 at 7:42 PM |
2 years ago I had a Toshiba Satellite die on me 4 months out of warranty, it needed a new motherboard. So as Christmas was coming I got a new laptop and I choose an HP Pavilion dv9260us not wanting to touch Toshiba again as I had friends who also had mother board problem with their Toshibas. Last year the HP’s display started to behave erratically, of course just a couple of days out of warranty. I called tech support, but they weren’t much of help. To complicate matters I live in Japan and the computer was bought in the US and as such their World Wide warranty is just BS even though that was one of the reasons I bought their product, to get service for it here in Japan. They want me to send it back to the US for service for which they wouldn’t pay for anyway as it was just out of warranty the first time the problem manifested itself. First I just tried to live with it, meaning that I didn’t turn off the computer, I just used the hibernating function and it seemed to work but now things have gotten worse and the screen goes completely black coming back from hibernation. I have to turn it off by pulling the plug as the screen is black and I can’t do a proper shut down. I updated the BIOS, reinstalled the video driver a few times, no success. I think it is hardware related as it started happening in the summer on a particularly hot day. I would even just order the part and change it myself if I was sure what the culprit is. However HP said they wouldn’t mail me a replacement part outside of the US even if I pay for it. What a load of BS this HP purchase turned out to be. I might just get a Sony as my wife have never had a single issue with her Viao since she bought it 3 years ago. The h*ll with HP.
February 23rd, 2009 at 6:15 PM |
I have a dv9000 which will be going in for the free repair as soon as I get the mailer. My question is how do I get stuff off of the hard drive (pictures, tax forms etc.) if the notebook won’t power up? The rep I talked to said that everything would be wiped clean once it was repaired and I really don’t want to send it in with all my private info from my tax forms on there!
February 26th, 2009 at 1:07 AM |
I HAVE HP DV6000 , MINE WAS DOING GOOD BUT THEN AFTER TRYING TO TURN IT ON GOES TO BLACK SCREEN , NO VIDEO AT ALL EVEN EXTERNAL ., ITS DEAD AND IM OUTSIDE US .. BAD NEWS FOR ME
March 2nd, 2009 at 11:40 AM |
I got my v6000 and it sucks because I can’t stake 10-14 business days to get my stuff back, as I work from home. I bought a wifi card, but it only works in certain areas in my home. Compaq grrrrrrrrrrrrrrrrr, I wont be buying another one again.
March 5th, 2009 at 10:21 AM |
Dave, to make a backup if the laptop does not start you will need to get the hard drive out, remove the connector adapter and plug it to another laptop / pc using a sata cable (search Google for “external sata/ide cable” to see one). you can also send it to a repair shop for a backup… but the cable is cheaper compared to what they will charge. Just be careful with the disk, do not hit it and grab it from the sides. With those cables you can see your disk as a USB device and then you can copy files to another computer.
March 5th, 2009 at 4:27 PM |
Well, I don’t know how to fix the problems but I believe that if you use a laptop fan. It can help cool down the laptop so it doesn’t break down so easily.
March 5th, 2009 at 6:11 PM |
Wow, I can believe this thread is this long. I wish I would have found this 6 months ago, maybe this could have been prevented.
I have a dv9000, About 6 months ago the wireless failed, I said screw it and used ethernet. About 2 weeks ago I the video screen blackout started about 2 times a week, just rebooted it and said I’ll deal with it when if it gets worse. Yesterday, blackout then no power, continuous cycling. After a day of messing I found the charge light did light up. I then found that after removing the battery, my comp worked fine on straight electric, no problems. Today started searching and found the critical bios battery charging isue. Then found this blog.
I can’t believe that this is a big issue. I wonder why no recall? This is obviously a progressive problem. I wonder if you install the new bios before you have the problem if it does prevent failure. I wounder if my batter is fried? Im gonna flash the new bios and check.
I am close to a year out of warranty , but I’m gonna call up HP and see what they say. This Did anyone figure out the actual problem was. I’ll l keep y’all informed.
March 6th, 2009 at 10:12 AM |
Ok, updated the bios and put my battery back in. The charge light came on for about 1 minute then went back off. Dont know if the battery is fried or the motherboard problem. Gonna call HP. will let ya know.
March 6th, 2009 at 10:52 AM |
Just got of the phone with HP. They are living up the the 1 year extension on the warranty. I had untill the end of march, wow, just made it with out a hassle. They are sending me a box.
March 7th, 2009 at 1:52 AM |
I have the HP Pavillion DV6000. I’ve had some issues with it shutting off unexpectedly. I think its overheating, because its always blazing hot in the top left corner (near the power button) when this happens.
Nothing freezes or acts strange, it just turns off with no warning at all, and won’t turn back on for a good 5 minutes. Does anyone know what to do about this, or do I need to give HP a call? (Its still under warranty.)
March 7th, 2009 at 6:42 PM |
I had a HP PAvillion dv2000 for a while and it wont start up the LED’s will be blue but it wont start up properly and the wireless is not working any help?
March 14th, 2009 at 12:43 PM |
had the wireless card repair done last April/May (2008)..all worked fine until November..getting the checkerboard screen without any reason while laptop on but unattended. The n wireless card failure (intermittent)..then freezes needding hard shut down with power button for 5 or so secs. Today it froxze as I was using it..3 or 4 Explorer pages open… no pad-works. Did a hard shut down..now just 1-2 secs od little bluelights when I hit the power button. Dead?
March 16th, 2009 at 2:02 PM |
im having a problem with my dv6000. the touch buttons above the keyboard stopped working. the lights are still on and the mute turn orange when i turn the volume off but still doesnt work. any ideas
March 16th, 2009 at 2:02 PM |
Hi all,
I also had my screen go blank. Model is DV6000 series.
I found the problem to be the lower ram slot in the mother board. you can get the system to boot with a ram stick in the upper slot only. Helps alot if you want to save your data prior to repair. Good luck all. Hope this helps.
Motherboard should be replaced.
Thanks
March 16th, 2009 at 8:20 PM |
I have an HP DV9005 and have experienced the problems mentioned by the other posters.
About 10-11 months after buying the computer, it would not power on. After calling HP and going through the diagnostics routine with their reps, they advised me to ship it back for repair. The motherboard and LCD bezel were replaced,and a BIOS update was done as well. Now, 15 months later, I have no display. The lights come on, and it sounds like the computer is trying to boot up, but nothing happens. I took it to a repair shop today, and as soon as I took it out of the case, the tech said, “let me guess, you turn it on and there’s no display.” So… repair techs are very familiar with the DV series problems. I was told it would cost about $400 to repair. I checked the HP site, and saw that this is also a well known issue to HP and that they are offering the extra 12 month warranty. I called HP, and they are sending a Fed Ex box so that I can ship it to them for repair.
Please, folks, call them before you shell out your hard earned money and pay to have their defective units fixed! Direct them to the HP site (as I did with my rep) and explain to them that this issue is known to HP and anyone who owns one of these models. I expect to have this issue again in a year, but at that point, I’ll probably just buy a new computer, and it WON’T be an HP.
I’ll post an update after I get my computer back.
March 16th, 2009 at 8:27 PM |
Call HP and explain your problem. This is a known issue with the DV200 series. They are extending the warranties on these units and the repair should be covered at no charge to you.
March 17th, 2009 at 12:50 AM |
I have a dv6000 series that turned out to be the most pathetic excuse for a notebook I’ve ever seen anywhere, anytime….period. I got one early in the game maxed out…it was close to $1,600.00 by the time all was said and done. For that amount of money, you would think it would at least run. I NEVER got any kind of project completed (music) since I had it. It was constantly breaking down. It was sent in for repairs several times, then they sent me another notebook which turned out to be just as big of a piece of crap as the one I had. What do I have to show for all the time and money squandered for this garbage. Over two years of aggravation and $1,600.00 less cash in my bank account.
With as many people HP ripped off with this notebook, I am REALLY surprised nobody started a class action lawsuit against these crooks.
It is rather sad that a company that once turned out great products turned out to be among the greatest shit peddlers of our time. Personally, I think a good lawsuit is in order and long overdue. To not do anything will only encourage HP (and other companies) to keep on doing the same crap–over and over again. They need to be held accountable.
Anyway, I went ahead and purchased a Toshiba notebook and it works fine. At least it runs–which is more than I can say for the HP.
March 23rd, 2009 at 1:31 PM |
can someone please help me.. i’ve got a HP Pavilion dv6000 with a warning “Immediately back-up your data and replace your hard disk drive. A failure may be immitent. Press F1 to continue. ” Even if i press F1, nothing happens. please someone help..
March 24th, 2009 at 7:10 PM |
My experience with the HP pavilion dv6000 has been terrible.
I first bought the thing in summer 2007, as the price was excellent, and it had more than adequate features and power. The only complaint I had at this point was the poor battery life and how hot it got when it ran. It worked fine for about a year, when it started having problems starting up. It would power on, the blue LED’s and the fan would come on, it would go into BIOS, and then power off and cycle through these actions indefinitely. I called HP, but was told it was out of warranty and they would not repair it. I had it repaired locally, it needed a new motherboard, and it worked for another 3 months. Then it started displaying similar symptoms, and I went back to HP. THis time, they told me about the “service enhancement” that applied to notebooks in the serial # range that mine was in, so I sent it to them and they fixed it free of charge. This was all fine and dandy, and I was willing to forget it all if the problem was fixed. Well, it worked for about 2 months before it f***ed itself again, this time not even going into BIOS without black-screening. Called HP, raised a little hell, but they flat refuse to repair it. There is a class-action lawsuit ( http://www.sfmslaw.com/pages/cases.php?id=300 ), but I don’t expect much from that.
So, to summarize, this computer is on its third motherboard, and the board is busted again. HP will not be getting any of my business in the future and they have not heard the last from me about this notebook.
March 28th, 2009 at 9:42 PM |
A friend gave me his Presario V6000 that sat unused in his closet for a year. It will only run off the battery; it won’t run off the AC power at all. HP tech indicated that the warranty was extended on this one, but the extension expired 4 months ago.
I think I’ll try the hard disk swap and reflash the bios for grins. Any other (mostly free) suggestions would be appreciated.
April 8th, 2009 at 6:23 PM |
dear Paul, same thing happend to me
I’ve bought the HP Pavilion DV6146eu notebook at the end of 2006. After 1 year, exactly on jan 2008, my laptop become unusable due to this terrible issue that affected my pc (and not only mine as i can see around the web). HP solved the issue substituting the motherboard. i’ve used it for another 1 year and last week i had exactly the same issue: 3 beeps (1 long 2 shorts) no video!! I’ve contacted HP Customer Care and they said me that that i’m not eligible for a free replacemnet as i was in the past year!! They said that they are not responsable about this issue concerning that my P/N is not on the ELIGIBLE LIST. How could be possible with a P/N that THEY gave me in substitation of the defected one that i had? It is unacceptable that HP don’t take care about a problem that they have caused selling this DEFECTED BOARDS on differents models around the world!!
I’m feeling frustrated and i think that it is not the right way to support people who bought HP products and had problems due to known engeneering malfunctions!!!
Regards and ENJOY with HP Products 😉 (f##k)
—
This message was also published in the HP Official Forum in 1st instance but i had no support in it as you can see following the link: http://forums13.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447627+1239239559018+28353475&threadId=1323134
April 9th, 2009 at 10:30 PM |
my hard drive seems to be getting full and i am not putting any thing new on it what could be the problem it is a hp dv9000 series i need some help
April 11th, 2009 at 12:31 PM |
Has anyone had issues with keyboard skipping letters? Myself and several others that purchased the HP Pavilion laptop in the past 6 months are having the issues where when typing random letters do not appear making for many spelling errors and lost time to back track. (Happened 6 times wit this message alone). I am truly sorry my company went out an spent a fortune on HP garbage. Will make sure every Blog I can reach knows about this issue and warn them not to purchase any HP products. Next ones will be MACS. So frustrated here for having spent hard earned money on such a piece of junk.
April 15th, 2009 at 2:38 PM |
After reading all this information on the HP range of laptops, i am slightly worried about my own.
I bought mine around 23 December 2007 from PC world. It is a HP DV9646em and am still paying for additional insurance cover on it. Lucky really because i was considering canceling it shortly!
All in all though, i must say, I have had NO problems with mine at all. Occasional Blue Screen, but I think that was my fault and dodgy software.
I have actually found one thing that does cause the laptop to cut out, which is if it is open and laid screen down – its as if all the heat travels to the wrong part, fan goes really fast and cuts it out. I was actually cleaning the screen which is how i found out.
I have always kept my laptop propped up with a piece of high density foam, making sure i wasnt blocking the fan. I have always done this with laptops because I know how hot they run and if it is flat on a table, the fan is effectivly useless, a bit like when you block the pipe on a hoover, no air can flow through and the hoover strains.
I have kept my laptop and Bios up to date, but this is now proving difficult because HP seem to have given up and stopped releasing any updates for the components.
Bluetooth has always been a pain and I use the WIDCOMM drivers which can be found here, with comprehensive instructions. http://www.dev-toast.com/2007/01/05/uncrippling-bluetooth-in-vista-rtm/
Wireless is excellent, great connection with the O2 wireless box (Thompson).
Only other quarm is Vista is CLOGGED with crap! Has anyone looked at scheduled tasks in vista! Compare this with Win 98 where there were NONE unless you had an antivirus doing scans and you had set it up! So it does take a while to load, but i cant be bothered re-loading and it works excellent once all the DLL’s are hooked and all the background software is loaded!
Excellent laptop and I also have the docking station 😛
April 15th, 2009 at 5:52 PM |
umm..i m havin a prob wit my laptop…my battery can t hold any charge watsoever and i ve recently purchased a brand new one with no change…could this b related to my registery??..and if that s the case or watever the problem may b…wat could i really do to fix it?…please help:(
April 16th, 2009 at 5:22 AM |
Anyone with these models should call hp, if your experiencing problems or not. the link to the “should be” recall is http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=ca&docname=c01087277#c01087277_identify here you can check your model and find customer service phone #.
April 16th, 2009 at 5:27 AM |
Aside from the faulty motherboard and battery, there is also a faulty hinge. When I got my laptop back from HP, they replaced 3/4 of my computer. On the list from HP they replace my motherboard, my screen, one of my hinges, my battery, and my mouse.
April 17th, 2009 at 3:17 PM |
I had problems with my HP DV9000 back around September 07, I sent it to HP and they “repaired” if for free. Unfortunately that was not the end of my problems, HP replaced my motherboard with another faulty motherboard. So even after the “repair” I am having the same problems all over again a year later. This time HP is telling me I am no longer covered under the warranty and must go to an authorized service provider for repairs (and when I did they said they can’t do those kind of repairs). so, I don’t know what I’m going to do next… so beware – their fix may not be the answer to your prayers. even on the website that many have you provided the link for it says repairs, “that reduce the liklihood of future system issues,” not the kind of assurance I expected.
April 17th, 2009 at 3:27 PM |
Oh, and for you out there wondering just what the problem is: It’s a problem with the motherboard concern the hardware itself and/or firmware (ie BIOS) which causing the failure of onboard devices and attached devices, such as the wireless card malfunction which i think is the most common problem people are reporting, and monitor problems. This problem eventually and often quite suddenly ends with the complete failure of the motherboard, which leads to the most serious symptoms, the computer failing to start at all.
April 26th, 2009 at 5:43 PM |
i send in my v6000 and hp said it have liquid damage wich was a lie and before they can repair the defective mobo they need to repair the mobo for liguid damage for $799 thats more than i paid for the comp. even though they agree it is defective. they returned it unrepaired. my baby spilled milk on it when i first got it. that was 2 yrs ago. if anything they think is wrong they blame the comsumer. im tired of yelling at people in india.
April 27th, 2009 at 4:04 AM |
i’m having a problem with my HP Pavilion dv6000,some few days back,i perfomormed a system recovery,hopping to recover my computer to its original factory settings,after finishing all the procedures for the hope that my computer will start normally,instead it fails totally and completely,I had to put another window.can you please tell me what is wrong with my machine? Is it something to do with my recovery disc or drive?
April 29th, 2009 at 11:58 AM |
Wireless and Monitor stopped working. HP is fixing my motherboard for free. my warranty expired august of last year.
May 1st, 2009 at 7:13 PM |
Hi, thank’s for the helpful article.
I have the same problem with my HP DV6000 arround 6 months ago but I just let it be like that because I have no time.
So for a while, I am using my brother’s notebook for my college necessity.
I live in Indonesia. My friend bought it for me from USA about 1 or 2 years ago. SO can I get the free repair from Indonesia?
Help me. Thank you!
May 14th, 2009 at 4:38 PM |
My daughter brought me her Presario DV6010, one of the models that HP/Compaq admits to having the problem with on their site. She had been having the symptoms for over year, but the computer continued to work. Unfortunately, I didn’t get involved until it died completely. HP service won’t do anything except offer to repair it for “around” $398 since they say their enhanced warranty period ran out just over a month ago. Shame on HP. I will recommend my daughter purchase a notebook PC that says Lenovo on it. I’ve been very happy with Lenovo (previously IBM) for many years. They replaced a battery that they identified as defective even though was well out of warranty. The whole process was easily completed on the web. No more HP 4 me.
May 18th, 2009 at 2:23 AM |
Here, my list of problems with my DV9000:
-Video failure (beeps at startup): 4 TIMES
-Other motherboard failures: 3 TIMES
-Wireless LAN failure: 2 TIMES
-Block of broken pixels on screen: 2 TIMES
-CD/DVD unit broken: 1 TIME
-Hard drive failure: 1 TIME
I have had it sent SIX times. Although they substituted all components for free I never had a working PC for more than a few months. Oh, yes, they also reformatted my data SIX times so every time I lost everything.
May 19th, 2009 at 7:02 PM |
Mine’s a Compaq V6106au. I had it repaired at their service center for the problems mentioned at the top. 3 months after… it started acting up again.
I’ll never recommend HP/COMPAQ to ANYONE. I’ll never ever buy any of their product period.
May 21st, 2009 at 1:32 PM |
In December of 2006 I placed an order on HP.com, for a customized dv6000z laptop computer. The total cost of the order was $1600. I received my notebook in the first week of January 2007. This was the 3rd laptop I purchased… the first one being an 11 year old IBM ~$800 (amazing machine, never ever malfunctioned), the second a 6 year old Toshiba ~$400 (HD failed once). I was very hesitant on dishing out $1600 for a laptop, but decided that HP being such a HUGE corporation would produce an amazing streamlined machine… little did I know, what HP had in store for me.
After a few months of using the notebook for small applications (typing word documents, watching videos on youtube, checking e-mail, etc.), I began to sense that the laptop was overheating (132*F – 140*F). I went out and bought a cooling pad for the notebook to remain within an acceptable temperature range. A week after purchasing the cooling pad, the broadcom wireless card in the laptop disappeared. I checked to see if I had accidentally turned the wireless switch control to off…. but it was still on. I immediately checked device manager and was baffled that the broadcom wireless card was not listed. I tried uninstalling the drivers and reinstalling the drivers…. no luck. I opened the panel under the laptop and removed the braodcom wireless card and tried it in a laptop computer at work (I’m an A+ technician at FRY’s electronics)… it was functional. I put the broadcom card back into my notebook and tried HP update to see whether or not some new drivers were released… no luck. The next day I woke up and pushed the power button on the dv6000 notebook and got a blank screen with 3 beeps. I removed the panel and tried reseating the RAM modules, tried removing one module and starting the notebook, tried one module in each slot…. no luck. I ran some diagnostic tests at work and found that the system board had failed. I did’nt want to open my laptop completely and fiddle around with the internal components, because I thought HP would blame me for the system board malfunction. I called HP and told the customer rep. what had happened… I was told a box would arrive and I could return my laptop for a free repair. I sent my laptop in, and got it back in about 2 weeks.
The notebook had an identical system board put in place for the defective system board… the drivers were the exact same as the previous drivers, and the BIOS was the same version. The notebook was trouble free for a few months, then began exhibiting the same symptoms as before (overheating, wireless card disappeared, screen remained blank, etc.). I had run out of warranty, but discovered the “HP Limited Warranty Service Enhancement”…. I immediately phoned HP and upon giving the customer rep. my serial number, was told that my warranty had expired and I would have to pay some ridiculous amount of money to have my laptop repaired. Even after mentioning the “recall”… the customer rep. denied there was such an extended warranty and that I was responsible for the cost of repair. I asked to speak to a supervisor… after a few moments of denying the extended warranty, the supervisor agreed to have me send in my notebook for a free repair. I sent my laptop in for a second time… for another failed system board. I got my laptop back a couple of days later, with a replaced system board.
Once again, the failed system board was replaced with an identical defective system board. The drivers were the same, the BIOS was the same. Around this time at work, we began receiving high volumes of malfunctioning dv6000 laptops…. all with missing broadcom cards in device manager, overheating problems, failed system boards. Customers all complained that HP would NOT take responsibility for selling them “lemon” notebooks. Strange that the system board failure was frequently seen in the dv6000 models…. not all models, but quite a handful. There were other models as well (dv2000/dv9000 and Compaq Presario v3000/v6000) , by far the dv6000 was brought in for repairs the most.
My notebook continued to operate for another 10 months… 3 weeks ago my wireless card disappeared, so I substituted this with a usb wireless adapter. I began searching online for a solution to the overheating problem that was going to follow… I discovered that HP had another BIOS version F.3E (mine was F.3D), and that this version was different in the fact that it caused the cpu cooling fan to run all the time to keep the laptop cool… delaying the inevitable as long as possible. I decided not to flash my BIOS with the F.3E version, because it was not “officially” released on the software and driver page for the RD167AV notebook. My laptop began overheating 1 week ago… I used an infrared thermometer to clock the temperature at 137*F. I began to detect a faint burning smell from the cpu fan port, and immediately shut down the laptop. The next morning I went to start the laptop and the power/quickplay lights come on… the screen remains blank and the notebook starts a never-ending cycle of auto-restarting every ~10 seconds. This is the third time the defective system board has failed. Three defective system boards… same make, same model… absolutely ABSURD!
I called HP with some hope that my problem would be solved. It was HP that sold me a $1600 defective laptop… this was not a case of user-error. I don’t eat or drink around my laptop, I never dropped the laptop. The laptop was connected to a $40 surge protector and I kept it on a $50 cooling pad. The customer rep. that listened to my story assured me that I would either get a replacement (as this was my third incident) or credit towards another online purchase from HP.com… I was told a case manager would call me within 24 hours to further assist me, or I could call a number that was given to me. 24 hr’s later and I was calling HP again… I told the customer rep. that I never received a call from anyone at HP (I have caller id), and was given a disconnected number. The customer rep. was very sorry for what happened and assured me another case manager would contact me within 24 hr’s or I could call a new case manager number.
I got a call from the case manager this morning (4/2/2009)… he very bluntly stated that I was out of warranty and that I could pay for the repairs. Why would I pay even more $$$ to HP for a repair…. when it was HP that took $1600 from me, and sold me a defective notebook. I sent it in for repairs 2 times and instead of repairing the laptop… HP simply replaced the defective system board with an identical system board. I am just one person….. there are THOUSANDS of customers from all parts of the world, with the same problem as me. HP refuses to take any responsibility for what has taken place….
Thank goodness HP is allowing a free out of warranty repair in my case. Its been 2 LONG months of being persistent and finally I am getting a satisfactory resolution to my particular problem.
The symptoms for my notebook are the same as the previous 2 repairs I have received.
1) Display does NOT work.
2) System overheats.
3) On one occasion the laptop got so HOT, a hint of burning epoxy was smelled coming from the cpu fan port.
4) Wireless card missing or is NOT detected in device manager.
5) When the laptop is started, it will begin a never-ending cycle of resetting itself until it is manually shutdown.
6) Battery life is barely 30 minutes (Battery gets EXTREMELY HOT during operation).
7) RICOH 5-in-1 card reader will work when it is in the mood. Sometimes you get lucky and sometimes you dont.
Please visit http://www.hplies.com and register your defective HP laptop. We ALL deserve a replacement or full refund.
May 23rd, 2009 at 9:47 PM |
Earlier this month, HP announced a battery recall on some batteries manufactured between August 2007 and January 2008, including batteries sold with the models affect by the issues outlined in this post.
http://bpr.hpordercenter.com/hbpr/M14.aspx
Check the serial number of your battery against the serial numbers listed on this page:
http://bpr.hpordercenter.com/hbpr/
May 25th, 2009 at 11:41 PM |
Strange, Everyone seems to be having problems with the Pavilion series.
I’ve had a HP PAvilion dv6304ea for aprox. 2~3 years now.
And I still haven’t had any problem with it whatsoever :O
Should I praise myself happy, or should I expect the worse case scenario?
If so, please tell me what I can expect.
I’d be truly grateful to anyone who could help me in any way.
Yours sincerely
Athrun
June 13th, 2009 at 10:59 AM |
I have an HP Pavillion dv6000, and i can connect to my wireless network, and it says that i am connected to the internet, but when i try to go on the internet on any browser, it says that it cannot connect to the internet… help please, and i am sharing the connection with my xbox 360 via ethernet and i can connect to xbox live w/o a problem.. anyone have any fixes for this??? I have tried to reboot 4 times, no help, also, i have restarted my modem and router, no help! Please e-mail me at chaldoking95@yahoo.com if you have any ways of fixing this… Please and thank you!
June 19th, 2009 at 6:51 PM |
I read the recall on the battery, and didn’t think anything of it. Yes the underneath was getting hot, but I thought that was normal. When my Pavilion dv9000 turned 25 months old (to the day), I shut it down normally, and tried to turn it back on the next day. I was dumb founded to find out, my notebook quick lights would turn on with no display, and re-boot every 10 seconds. Now I called HP and they told me the same thing, “no SUCH thing as a recall” but I would have pay to have them repair it. I wasn’t about to pay to have it repaired when I read others like me having “lemons” I’m out $1400, and had was forced to buy a new one. I am in no doubt fighting HP about this, and they will replace this if I have anything to say about it. HP might want to beware, because I see lawsuits from lot of people about this problem.
July 3rd, 2009 at 11:11 AM |
Im having problems with Compaq V6000 that i bought in 2005. Theres is no display when laptop goes into windows. It works in safe mode and when booting up, but as soon as it gets to desktop, the monitor shuts off but laptop is still working and loading. I checked the recall for that and my serial # and product # matched the recall. So i called them up and said that im having this problem and rep checked my s/n and p/n and said that is included in recall but recall expired in March 2009. Is this true? Why doesnt it says anything about expiring on website? Rep told me it would be $300 plus shipping to fix. The only reason my laptop lasted for so long is because i used it 1-2 times a week. Woulnt recomend Compaq or HP to anyone. Terrible customer service.
July 10th, 2009 at 10:03 AM |
I recently purchased a HP Pavillion DV6 Entertainment Notebook PC. The laptop is less than one month old. After one week the internal speakers stopped working and I was not getting any audio. I reinstalled the sound drivers and this did not help. The sound came back a few days later and has been giving trouble ever since coming and going and sometimes skipping in and out of sound. When I hook up exeternal speakers through the microphone connections they work fine. It is not a problem where it is not switching back to internal speakers after connecting external speakers. It works fine when this is done. The OS is Windows VISTA 64bit SP1. I believe this maybe a hardware problem.
My other problem is that I purchased this laptop in the US but I reside in the Caribbean at the moment and the warranty is only valid in the US, so no local agents can help me.
Can anyone help with this situation, even if they may have a fix for the audio or do I have to send the laptop back to HP. The warranty is still valid because like I said earlier the laptop is only about a month old.
July 20th, 2009 at 3:39 PM |
I am feeling a little defeated about my v6000 which was purchased in May 2007. I had the hard drive replaced within months of purchasing it. Then the battery gave out shortly after. Then I sent it in for the extended warranty repair in February of 2009 because my wireless had disappeared. It came back working great, but I now suspect they replaced the system board with another one of the same ilk… I’d noticed recently that it had started to beep once on booting. I was going to look into it but then a couple of days ago it refused to boot. I returned to HPs website and saw that the single beep and failure to boot were both symptoms of the same problem which had lead to the system board being replaced. I called HP and they are refusing to do anything for me as the notebook is out of both the extended warranty they offered to consumers to cover the problem and the 90 day warranty they offered for the repair. What a crappy company. The “Customer Service” person on the phone and her supervisor both kept saying that the problem was fixed when it was sent back to me. I responded that the symptom was fixed but that I did not think that the cause was. Then they told me that I should have have called after it was returned to me if I didn’t think it was fixed. I asked how I would have known—these problems are a gradual breakdown, they don’t happen immediately. I don’t know what to do now but replace it.
July 27th, 2009 at 7:37 AM |
Hi, I recieved an HP Pavilion dv9000 about a year ago… every since.. the “F1-F12” keys have not functioned like a normal keyboards. IE. F5 does not refresh a webpage.. nor do anything until the [Fn] key is pressed.
Any ideas on how to fix this? Thanks in advance.
August 2nd, 2009 at 11:35 PM |
Boy, I am glad my dv6000 lasted 2 years. I bought it in Jun 2007 and then wiped out Vista and installed XP and Ubuntu side by side. XP has worked well for me, but recently started giving me the blue screen. Now I am stuck with a slew of problems:
1) The DVD drive also gave out, if I put in a boot disk, it will start reading but then after a while, gives an error message about files not found etc.
2) The DVD drive overheats and pops out randomly.
3) Ubuntu takes forover to boot and then decides to reboot by itself.
4) No “Boot from USB CD” option available
I am suspecting the motherboad is toast. This is my last HP laptop for sure.
August 5th, 2009 at 2:32 PM |
I am planing to buy a Laptop Hp pavilion DV6875 Special Edition…. will that laptop have this issues too?
Thanx for anyone to reply fast plz
August 15th, 2009 at 8:15 AM |
Any Canadians here being pushed around by HP while trying to warranty their dv9000 or similar Canadian models that are having graphic chip set failures (and related problems)???? Please contact me at davefarr1967@gmail.com.
August 19th, 2009 at 3:40 PM |
I bought a Presario V6000 in 2007 in Canada and loved the machine. In 2008 the Wireless network card would intermittently not show up as a device and finally would not show up at all…
After some time in discussion with HP I was told it was a hardware issue and they would perform a one-time motherboard replacement, it came back and worked for eleven months, when the exact same thing happened. HP now refuses to look at the system without a $400+ repair fee…
I’m now off to by either an express card or USB WiFi card… grumble…
August 20th, 2009 at 7:14 AM |
I also have a dv6000 which crapped out on me a year ago. It just stopped powering up I replaced the battery the cord even the hard drive and nothing. Then a friend just recently has a similar problem with the same laptop oh boy the same laptop I said I could not help her my stopped working a year ago when the warranty expired. So I read the first comment on this board that I should contact HP and my friend about the problem will they really fix the laptop because both of them are out of warranty any ideas or is this a waste of time? Please advise anyone..Thanks.
August 20th, 2009 at 8:26 AM |
Actaully the wi-fi card is a symptom of this problem- I had to relaod the driver time and again to get mine to work and even switched it out with another spare- the graphics card seems to affect some odd systems. Shoot me your email- I’ve found a lawyer who is exploring a class action on this side of the border. And if you know anybody with similar problems by all means steer them my way- particularly looking for Ontario residents- apparantly the law is more favorable for countrywide suites there. I’m just pissed that I was ignorant of the problem, I researched this laptop- it wasn’t cheap by any means….HP new about this problem for some time and strung me along the few months until I was out of warranty- extended warranty- and the recall. I should have bought that TOSHIBA….
August 21st, 2009 at 11:07 AM |
My dv9009us speakers stopped working and in January 2009 I sent it to HP for repair, which I had to pay for being it was out of warranty. The same just happened today and I went through a lot of time and trouble to no avail with HP customer service (both chat and phone) other than to hear I had to put it back in for another (>$300) repair.
I found the following on the web, which worked, and may work for other HP notebooks;
1. Remove the battery and AC adapter from the notebook.
2. Remove any optical disks (CD or DVD), and disconnect any external devices or peripherals such as USB devices, printers, docking stations etc.
3. Press the Power button for about 2 – 5 second.
4. Plug the AC adapter directly into a functioning wall socket.
5. Press the Power button to turn on the computer.
Too bad the HP solutions database doesn’t have the above handy.
August 31st, 2009 at 3:58 PM |
i have a dv6000. the video is messed up. it looks like the test pattern superimposed on the actual display.
the bars are from top to bottom and while you can still see (mostly) everything, the colors are vary vague as are the images. each of the bars of are a different color. any ideas? the lcd seem to be undamaged.
September 1st, 2009 at 6:25 AM |
i want to do a factory reset on my hp dv9000. how do i do it and i don’t have the disk(for vista) will it be gone when i reset? my hubby has a dell and when we reset his to factory xp(his operating system is still on it), thanks for your time
September 1st, 2009 at 1:03 PM |
I have been fixing one of these HP Pavillion DV6000 a couple of times now. I came across the magic fix ( for awhile) the ribbons to both power button and the quickplay button are an engineering nightmare. As many times as you push on the button, the ribbon frays. I have trimmed the ribbon 3 times now on this pc. Works everytime. You have to be careful with the clips that hold in the ribbon, they are fragile. Now after the fix working for so long, the pc decides to stop booting up… the display freezes at the system and video bios shadowed. I can get into setup and can only get so far by inserting a windows disk… cannot start up….really disappointed in the poor design and quality on these.
September 4th, 2009 at 11:39 AM |
Looks like I finally joined the club. Bought this dv9930us with the Intel Centrino and the most powerful nvidia card they offered on July of 08′ and it worked fantastic until August, a month after my warranty went out. Used it in the morning to check my mail and it worked fine, but then later in the afternoon the screen would not light up. After pulling jury rig by disconnecting and reconnecting HDMI cables between it and my TV, it somehow managed to turn on again the LCD again. I figured out that only during the intial boot up the LCD would not turn on, but by using the technique described above it would return to normal. I could open, close, and put it in hibernate and it would be fine, just I could never shut it down, ever.
About a month later while using it, it froze again, blue lines all over the screen. After turning it off and rebooting while looking through another screen, jarbled letters, and several dreded blue chalky lines I knew all too well, a graphics card failure.
I tried to contact HP for a repair thinking that it was covered by the extended repair that I had be hearing about but no dice. They demanded $300 for repairs and I didn’t have the time to argue with them so I backed down for the moment. But later tonight after reading all these stories these guys are about to bring out the very worst in me possible.
I am horribly disappointed that it has to come down to this. HP has had the best damn towers I’ve ever owned. I have a 9 and 5 year old towers running strong with the original parts still in ’em and I bought this laptop with the same expectations of high quality that I was always graced with for well over a decade. My only regret is not finding these stories before the purchase. This along with my unusually horrid luck with every Dell I’ve ever touched has me seriously wandering what laptop brand is decent to purchase. Being a college student, I have absolutely zero resources to even try to get another laptop so I am stuck with this brick for at least another 2-3 years before I can finally buy a new one and give this unit the “converse stomp” on the side of the road.
Long story short, frustrated, disappointed, never going with HP laptops again. I’m going to demand that the unit is defective, needs the free repairs, and so help whoever gets in my way.
Hell, I’m close enough to their HQ, maybe I should just chuck the damn thing thought the front door like a brick through the window…
September 4th, 2009 at 11:42 AM |
Gah, no edit buttons here, it ran fine for a year and a month.
07-01-08-08-01-09
September 8th, 2009 at 8:02 AM |
Contact the Better Business Bureau. I am still waiting for them to respond to my case. Strength in #’s.
September 9th, 2009 at 1:36 PM |
I’d love to get involved in a unified action. I have a HP pavilion dv6000. One month out of this limited service extension They can’t help me eventhough they admit it’s a hardware problem that would have been fixed for free last month.
September 14th, 2009 at 7:12 AM |
For those people who have dead DV2/6/9000s – do a search for DVx000 repairs on ebay. There are technicians who can “reflow” the motherboard. I’ve had mine done by iXtreme Repairs in the UK and it’s come back much cooler and quieter. It cost me £90 including carriage both ways against £260+ which HP UK quoted.
September 14th, 2009 at 12:21 PM |
[…] Here is just one of many forums where users are completely frustrated by this problem in HP mother boards that doesn’t go away after HPs “fix” and others who are refused any help at all from HP Compaq simply because their computers lasted more than two years. Here’s another discussion about the new HP-Paperweight® And here’s another. And another. […]
September 15th, 2009 at 12:43 AM |
If you are a UK consumer and are having problems with your HP Laptop take it back to the store you bought it from and demand a refund under the Sale of Goods Act 1979. Don’t worry if it’s out of Warranty you have upto 6 years to raise the issue under this Act although you may have to prove the goods were not of ‘satisfactory quality’ and the fault was inherent. Do an internet search to find numerous examples of HP laptop failures and check out HP’s own user forums to support your claim.The DV6000 series in particular seems prone to failure and HP offered an Extended Warranty service to some but not all consumers whose laptops showed symptoms such as losing wireless access, failure to boot up, blank screens etc. It would appear that eventually the motherboard needs to be replaced due to an alleged overheating graphics card, cheap solder and poor cooling. For non UK consumers check out any consumer protection laws that may apply in your country.
September 25th, 2009 at 1:18 AM |
please ,,,can any one help me ,,,,,my cd driver is gone ,,,
and i have a problem with my system recovery ,,,,
my hp pavillion dv6000,,,with model number dv6108nr,,,,,
this is my email ,,,yelmouh@hotmail.com ,,,,help me please ,,,,,,,,,
September 28th, 2009 at 7:53 PM |
What was the model number on your computers that they fixed for free after warratny as I’m having this problem as well
September 28th, 2009 at 10:50 PM |
i have a dv6000 model and the display just messed up on me. was cleaning the screen with a normal antistatic cloth and when i turn the power on the whole screen screwed up. the words became blurry and there is this redish background colour. the pixels seems to be having problem..i tried plugging in a external monitor and the same problem with that as well..
everything is working fine except for the pixel display proble. my warranty expired ages ago and any advice or recommendation would be helpful. thank you
October 3rd, 2009 at 11:22 PM |
the same problem is happening to me now. I havent been on for 2 months so i hop on and it updated but when it got to stage 3 it froze and never would log in without doing the update (kept freezing) so i do system recover wiped everything off and hoped it worked but then it just turned off 5 minuets after it logged on. So i turn it on again and beeped for a while 1 short then 2 big. Only some times it goes to boot but when i try log on or repair it it just go black and does nothing.
Need help any advice would be nice. Thank you!
October 6th, 2009 at 11:33 PM |
Depends, if you bought and it and already had vista on it then it should stay the same after you reset it your computer but if you just downloaded it then i really dont no i suppose it would go back to xp
October 10th, 2009 at 9:41 PM |
Aargh, just had this happen in the last few days. Then after going through the exercise of finding that yes my dv6000 is covered by the repair online, I called and was told even though my serial number and model number checked out I’d be out of luck if I didn’t still have my receipt from two years ago….then to add insult to injury I’m then told I’m actually five days beyond the one year extension so my only option is to pay $299 (they knocked $100 off the $399 price) to ship the unit in and have the motherboard replaced. Oh and no I can’t just order the motherboard myself. Anyone know who to call at HP to complain about being shorted by 5 days for a problem they’ve known existed for literally years?
October 14th, 2009 at 12:19 PM |
I have a dv6000 that has been the biggest mistake ever. It came with 1G of memory… to be able to do anything at all requires at least THREE G of memory, if not more. Even at 2G of memory the computer overheats. 1G of memory and I can’t do anything I was promised I could when I bought this LEMON. A techie finally told me the dv6000 series as KNOWN OVERHEATING ISSUES. KNOWN. hp has LIED to us and DEFRAUDED us by selling DEFECTIVE crap to us.
I will NEVER again buy anything hp AND I’m telling my story everywhere I can.
hp doesn’t give a rat’s a$$ about any of us.
October 23rd, 2009 at 4:40 AM |
I am really having one of these aforementioned problems – that’s my LCD stays blank when i turn the computer on but computer boots well enough as i logon to the system blindly and logon sound will be heard.
When did it happen? One day i put it to sleep while i was having a dinner and then i opened lcd wanted to resume from sleep and at that moment my computer did not show anything. I turned on and put it 1 hour and turned on and it booted well. But after 2 days it started to give 3 beeps 1 long and 2 short. I searched the internet and found that 3 beeps is BIOS POST Video chip problem that gives that sounds…. I was very dissappointed of having this problem because it hinders my doing research works and i don’t wanna what to do now. The bad thing is that i bought it from a shop and that shop had ship used notebook from Turkey….
I don’t know what to do know !!! Please help me…
Is it possible to ship it to HP.
Though i found one company that repairs these issues
but located in UK, now I live in Tajikistan.
October 23rd, 2009 at 5:15 AM |
If hp does not try to solve our problems, it deserves one teract to happen in hp company. HP, brothers, you should take all of these into your considerations.
Because we are consumers and bought with a nice hope … and it need to work in a reasonable time …
We don’t want to be cheated and remember this that your company will suffer much if you treat like that to us.
October 23rd, 2009 at 5:17 AM |
Motherfucker HP, brothers
October 23rd, 2009 at 6:58 AM |
I just managed to repair a DV6000 with the problem doesnt boot, only black screen on when powered on. It Replaced the CPU and yes it started up again. I also flashed the bios so the fan control is better .
October 24th, 2009 at 12:56 AM |
It’s already 2009 and all this trouble started well over 2 yrs ago. HP new about it. I just spoke w/a tech support supervisor who admitted everything and then wouldn’t even allow me to speak w/his supervisor. I was told he was the end of the line. I then transfered to another dept. where I was told I could call for an ‘Escalation’ and ask for a case manager–I will be doing this.
What is our next step? Boycotting HP? Does anyone know of a lawsuit against HP? Interesting that they haven’t had any real accountability and seem to be getting away w/this. They’re still making plenty of money even in these hard times.
October 28th, 2009 at 6:05 PM |
i was about 2 weeks. they are a pack of wankers. i will never deal with these guys again. and dont you just love the “is there anything else i can help you with today” comment they throw in at the end of the call. … No you cant help me with anything else, you can help me with my original problem you prick!
Moral of the story is they just don’t care. Do what I did and throw it out and be done with it. And never buy HP again. its just not worth the agro.
October 28th, 2009 at 8:54 PM |
Please will someone start a class action lawsuit against these assholes. HP dv6000 owners deserve a full refund!
November 5th, 2009 at 8:24 PM |
Wow. This is awesome. Lucky for me this is my mom’s dv6000. Blank screen, doesn’t even bother with hdd activity. At least some people get bios beep codes, this does nothing. It’s at least 2 years old so you can bet it’s past the one year warranty.
My own laptop has outlived countless laptops – 4+ years old. It’s a freaking Dell. My Inspiron 600m is older than 4 years and hasn’t had a single problem. (one of the batteries is dead due to EXTREME use/age)
November 8th, 2009 at 8:58 AM |
I bought a DV9000 in Jan. 2007. It worked for about a month. Then it broke (no internet access) Many hours on phone to India, then it was sent to Memphis. It came back broken. It was sent back again and came back broken with some other persons information in it. It was sent back AGAIN and came back fixed but it wasnt my information. I had to call Local Channel 7 news in SF for the Consumer Watchdog, Michael Finney. They contacted HP and I got a call, and eventually I got my computer replaced, this time with Vista.
This process took 4 mo. THEN they sent me harrassing letters insisting I did not return the broken one. I again had to call Channel 7 to get that sorted out. Evidently they lost it..? I have HATED this new computer–nothing but problems–and it lasted only 18 months. Broken again. Motherboard is shot. Obviously there are some real problems here..Is there a Class Action started? I just bought an Asus, but what steps should I take to get HP to
deal with this issue. I paid like $900 for this thing!
November 11th, 2009 at 8:41 PM |
My DV6000 laptop was one of the model/product #s in the recall but since I’m out of warranty the online chat rep said he would give me a “rebate” to get it fixed. Why should I have to pay ~$260 to get fixed a manufacturing error by HP??!! The rep told me because it’s beyond the extended warranty, and they [HP} contacted each customer informing them of the recall. Well, they missed informing me. Why would I not have gotten my laptop fixed if I would have known about the recall. I only found about it when my DV6000 suddenly stopped working one day. I press the power button and nothing…the blue light indicator where the ac adapter plugs into the laptop is lit but otherwise it’s a paperweight. Then, to make matters worst the rep is almost taunting me telling me to call into for ‘better’ service. I asked him what they could do for me that an online rep couldn’t and he ignored me for a few minutes. Then finally responded by saying they are having technical difficulties. After telling him I will never again buy HP products again, he asks me if there’s anything else he can help me with (I tell him no since he couldnt fix my original problem) and then he tells me I’m pleased to have such loyal customers like you. Poor products and even worse poor customer service doesn’t make for loyal customers!! If anyone knows of a class action lawsuit, please let me know. I have never been treated worse as a customer. As I’m typing this post on another HP laptop I own, this will be my last one!!
November 16th, 2009 at 5:36 AM |
i am in Germany and my HP DV6000 has the same boot problem.
it does not start at all.
And the HP-error happend after 2.5 years of use, so after the warranty is gone.
November 17th, 2009 at 5:25 PM |
I leave in Maryland and I have to units of HPDV6000 has the same problem it does not start at all..the 1 year warranty has just expired, I dont know what am going to do,, with this stuff, and I will not buy any HP product again..
November 20th, 2009 at 5:39 AM |
this is a great site i must say that its a lot better to start with a apple mac there are great
November 25th, 2009 at 1:48 PM |
HP is CRAP!!! I had this problem. Had the MB fixed by a shop in Miami. After all updates uploaded the problem came back. HP waited to offer a free fix AFTER the warrantee on these machines expired. So now they want $400 for the repair. I am convinced the bug is being intentionally uploaded during one of HP’s “updates”. HP deserves to be sued, count me in.
November 28th, 2009 at 7:52 PM |
amazingly this problems occurs just after warranty.
laptop stops turning on, looks like motherboard failed.
won’t even bother trying to phone HP.
count me in on that class action lawsuit.
December 1st, 2009 at 4:28 PM |
My husband and I invested in three laptops (HP Pavilions, two 64 bit, one 32 bit, for my daughter’s graduation). My daughter’s laptop died in less than two month (total hard disk failure, only 90 day warranty), my laptop never was able to install Windows updates properly(Vista 64) and because of it, the thing crashed 9 months into using it (in addition, the backspace fell off). We called HP numerous times; they sent us FOUR copies of the recovery disks- none worked. We finally sent mine in for repair (still under warranty). Finally, mine is working, but my daughter’s is completely unable to be fixed. We ordered a new hard drive for hers, and the recovery disk for that computer didn’t work. I am so utterly frustrated with the techies and the computer and the service with HP; my husband and I trade off calling, because we both have to gird our loins simply to deal with all the automated queues and the endless repetition of serial numbers. We have now spent over 700 dollars for a computer (my daughter’s) that is completely useless; to send it back for repair will cost over three hundred dollars. We’ll feel lucky if we can get the refund on the new hard drive. Oh, if you get this computer, MAKE A SET OF RECOVERY DISKS. No disks that HP sends work to reinstall, and I’m not sure the recovery disks will work. We’re considering purchasing Windows 7 to see if these problems are fixed, but we will NEVER PURCHASE an HP laptop AGAIN.
December 6th, 2009 at 4:21 AM |
My laptop is screwed over by this but it works fine in safe mode (with network) other than that the screen get a less lethel dead pixel effect. my laptop has had this problem since 22/03/09 (eu date)up until 27/11/09 and has not worked even in safe mode, now it has internet connection and normaly has no problems with the dead pixel effect until my laptop starts to heat up, for a small amount of time it even seemed as if my laptop was fixed and it ran for around 3 hours without any problems. Now i have to use it in safe mode.
to make things simple all i want too know is why my laptop is working better after i had not used it for so long and if there might be a diffrent way i could get my laptop fixed (since i dont live in the us)
December 8th, 2009 at 12:29 PM |
I’ve had it with HP and their lack of response in fixing this problem. I just sent the following information out to a class action law firm here in Seattle. Anyone interested, please drop me a note at robertinseattle at gmail dot com.
About a year-and-a-half ago, I bought what I considered a high-end Hewlett-Packard 17-inch notebook. Because I liked it so much, I recommended it to my friends and family. As a result, my girlfriend got one and her Mom and step Dad bought another one. Then one of my best friends bought one along with another one for his girlfriend. Five in all. Mine was the first to start having problems and I initially thought it may have because I was a power user. But I needed it for my work and HP was unwilling to send me a temporary replacement to use while they worked on mine for the 10 days they felt they needed to work on it. So the prepaid shipping box sat around for a couple of months until my system completely crashed for good around August. Of course, the shipping was already canceled so I tried to get a new RMA which they refused as the notebook was then out of its one-year warranty. I tried to argue that it had been reported within the 12-month period but to no avail even after taking it as far up the chain of command as I could (I actually got routed so far up that I got real American tech support escalation in the States!). I swore to them that I’d never, ever get an HP again and that I’d be sure to broadcast it to everyone I came in contact with (all to no avail, of course).
Well, in any event, my girlfriend’s folks are in their late 70’s early 80’s and the extent of their computer usage is maybe an hour or two of Solitaire or Mah Jong each day; not even web browsing or e-mail and certainly no word processing or spreadsheets! Their notebook completely crashed a couple of months ago and they also had to replace it as well since – you guessed it – their notebook was out of its 12-month factory warranty too!
So then just last night, my girlfriend dropped me off at home after dinner at her folks and she went home to her condo. I get a phone call half an hour later – her notebook was dead. Completely dead and unable to boot back up. She brought it over immediately and I looked at it (I did tech support in a past life) and even today it won’t start back up. And… it’s also out of its 12-month factory warranty! Similar deal, although she does use it for web browsing and e-mail but very light home use – she’s not a power user.
This means that out of 5 identical HP notebooks that we’ve bought collectively at slightly different times, 3 of them have now crashed outside of the 12-month warranty. I’m certainly going to be calling my friend and his girlfriend to see if they’re presently encountering any problems yet. But with such a high failure rate already, I suspect we just may have the makings of a class action building up fast. What are the odds of serious problems with at least 3 out of 5 identical notebooks bought at different locations and on different days? If we didn’t happen to all know each other, we might never have put it all together and decided to take some action. This is ridiculous considering the days of personal time I’ve already spent on the phone with HP as well as trying to revive these systems.
December 8th, 2009 at 1:52 PM |
HP DV9000 Warning! Banned from HP’s site!
Bad motherboard, overheating problem, no support from HP
I have been banned from HP’s web site for posting this. Therefore, I am going to post on every web site I can. My son bought an HP DV9235, which is a lot of money for him as he is 23 years old. I called for support and they gave me the standard BS “$400 for repair”. This “repair” would not permanently fix the problem as overheating is one of the main causes of the problem.
So… I called the BBB, the FTC and the Ca Dept of Consumer Affairs. The CDCA was the only agency that replied. I spoke with a nice lady (details below) that said she would pursue my complaint with HP’s legal department. I encouraged her to go public with the information she has to help others rather than just to pursue my complaint.
Here is the information that got me banned:
Loretta Dyson
Staff Services Analyst
Department of Consumer Affairs
Hayward Complaint Resolution Program
(510)881-4026 phone
(510)888-7060 fax
By the way, I tried the video chip reflow technique on YouTube. It worked for about two weeks before overheating caused it to fail again.
December 9th, 2009 at 7:14 AM |
Well after reading all of this i can see that there is a good chance of a law suit for hp. Me and my neghbor bought ours the same day after black friday and they were giving this big mail in rebate for big savings (we thought) and mine went down 18 months later my neghbors went down a few months after that. Now HP would not do anything about it know But they did not send any notice out that they had extended the one year warenty to a 2 year because of these problems with the vidio cards ext…they knew there was defects and did nothing about it. I promise i will never by anything HP again and i am willing to join the class action law suit…
December 17th, 2009 at 8:44 AM |
hi why dont you use usb to sound device
it very easy to use , no driver required
thanks
ravi
December 18th, 2009 at 11:30 PM |
I bought my hp february of 2008, so it’s over warranty. SO hp refuses to help me unless i want to pay close to 500 bucks! I have an hp pavilion dv 6704 series so i’m out of luck with the recall that happened. about four months ago my computer started acting up. at first it wouldn’t come out of sleep mode until i took out the battery. Then when i would go to start it up the screen wouldn’t come on, or it would just turn off for a sec than back on, and than off, and than back on. Today i actually got it responding. I had to do a restore back to october and i thought i had fixed it but when i shut it of to go to work and try it there the whole thing started over!!!! I’ve called their support and talked to some chick in India who was rude and unhelpful, I don’t even think she new what i was describing. I WILL NEVER BUY A HP PRODUCT AGAIN! I’m so sick of windows, now there is windows 7. If i bought a pc they’d probably come out with a new opperating systerm in the next year. SO i’m saving up to buy a macbook pro. Even though i’ll have to wait to save up, i’ve heard that they’re worth it. F*** HP!!!
December 19th, 2009 at 7:18 AM |
I called in for a repair of my dv6449 with HP. I have the issue that other people have with the wireless card problem of not showing up in the device manager and it always shows the orange light whether its on or off. A known logic board problem. Spent over an hour on the phone with HP trying to be tactful, but wound up getting really frustrated with their lack of support on a known defect, and their unwillingness to fix the problem that has been there from the start. I have now come to find out that I will not purchase a HP/Compaq product again, after already squeezing the budget when I bought the computer while going to college and now having to spend more money on a new computer.
December 28th, 2009 at 9:59 AM |
I have a Compaq Presario V6000 that is about to end up as a lawn ornament. Of course, it’s out of warranty. Had the typical motherboard/wireless problem…didnt want to send my computer away for God-knows-how-long to have it fixed under the extended warranty so I just replaced the motherboard. Everything was great for about a month and now the wireless conked out again and, to top things off, the computer turns on and off repeatedly. It eventually boots up but come on! I thought it was the battery, but I am sure it’s something else. I am so over this computer. I bought an external hard drive with the intention of using it as a backup drive, but now I am going to dump everything in the laptop’s hard drive into the external and get myself a new laptop…most likely a Dell. Count me in on a class action lawsuit as well…
December 29th, 2009 at 9:30 PM |
Just bought a refurbished hpdv6000 ihad no idea of these problems… now im really paranoid!
January 1st, 2010 at 10:16 PM |
Been looking all over for a class action suit regarding this problem, but am only finding forums full of unhappy ex-HP customers. I will contact the BBB, FTC, and Ca Dept of Consumer Affairs, but it seems that HP may only get motivated if large sums of money are at stake.
Thanks Steve F for the contact suggestion:
Loretta Dyson
Staff Services Analyst
Department of Consumer Affairs
Hayward Complaint Resolution Program
(510)881-4026 phone
(510)888-7060 fax
January 1st, 2010 at 10:41 PM |
I found the class action suit. Nvidia is the one being sued, but from what I’ve read, the Nvidia GPU seems to be at the heart of the HP overheating problems. Poor cooling design of the laptop is no doubt contributing to the problem, but the Nvidia chip is causing problems in other laptop makes as well…
http://www.milberg.biz/nvidia.html
January 8th, 2010 at 12:46 AM |
————————————————————
Giselle
I have the same problem with the motherboard as well, i am thinking of replacing the motherboard, is it good idea of doing it? plz suggest and i am from australia, so do u know how can i fix this issue?
January 22nd, 2010 at 12:35 PM |
i’ve got a dv 6812 nr, bought in canada a year ago, with the warranty expired. my laptop didn’t recognize the lan card, in windows vista ultimate x64, so i tried to update my bios. it started installing, then it said it has to reset, pressed ok, then after the reset worked till it’t starts his beep sound(don’t know exactly what it is). is my laptop qualifing for the free fix? btw i live in romania now. best regards
January 26th, 2010 at 3:38 AM |
Same problem here, appears to be a faulty GPU, machine is out of warranty and HP will not repair it unless I pay – they say that its serial number is not on their known faulty list. dv9646en in the uk.
Disgusted and will never buy HP again and will recommend to others that they do the same.
January 26th, 2010 at 7:46 PM |
Quite an HP blog and public service. Just want to share that it is now exactly 30 days passed the extended warranty expiration and the 802.11 WiFi drivers disappeared and I lost connection, the device can not be found. Oh, we’ve tried all the driver re-installs, BIOS upgrade, safe-mode restore, etc.. but buying an external 802..11 USB stick is what I’m using now. By the way, the IBM ThinkPad I bought over ten years ago still works despite the broken hinge with duct tape on it. I might try an Asus or Acer netbook. I like the HP printers (I have 4 different ones) but they really made a mistake when they bought Compaq. —-BAKADRH
January 29th, 2010 at 1:06 PM |
I’ve have dv900,dv9317cl notebook, I’m haveing problems when i turn it on the screen is black,and the blue lights stay on so have to take the battery out so it could go off, i can here the motor going but the screen is still black, and won’t power up to windows, so please someone help me with problems or tell me what to do
February 4th, 2010 at 11:46 AM |
I have an HP presario V6000 laptop, I had it about 10 month before the wifi failed, although it came on intermittently. I took of advantage of the new extended warrenty that HP offered for the problem and sent it in for repair. It came back with a new motherboard and harddrive and they even fixed my keyboard which had lost a key. However my joy didn’t last, the wifi lasted about 2 weeks before it failed again, the wifi orange light hasn’t turned blue for about 6 months but about a month ago in came on!!! when I put the lid down to hibernate and later put it back up the wifi had gone again including the driver. The worst thing is with the new mobo, it over heats so much it is always shutting down. Basically it is dud, as any type of activity sends the temp through the roof, I put a temp detector on and just playing a BigFish game (bigfish are low end specs)shoots the core temp to 93 degrees, although the HDD stays pretty cool, I am not sure which temp it is maybe the graphics, the fan kicks in and goes really noisy. The battery died about 6 weeks after I got it back. Even sending them back for repair is a waste of time.
February 8th, 2010 at 10:09 AM |
I have a dv6807 hp pavilion, the problems i have had with it are becoming inumerable to count. The first issue that cropped up around last year was the fan no longer kept the notebook cool, i had called them to see about repairs, they told me to send it in, i asked when i’d get it back since i need it for school , they told me they didn’t know. The issue still isnt fixed , they also told me when i called that my warranty was up in may of 2009. This is even after i registered for the extended warranty online and they said it would cost $290 dollars to fix, now i dont know about you guys but the average person doesn’t have $290 dollars to fix a fan……. The newest issue i’m having now that i finally got the fan fixed is the computer wont start, u hit the power button the blue lights flash for all of 2 seconds and it goes off, no bios screen , nothing. i have tried everything i dont know what to do. Any suggestions anyone , I’m fed up with hp, and their tech support has given me nothin but the run around . I’m going to school to fix computers , i manage that one ill let people know if i ever figure out how to fix these things . This is rediculous. Disgusted with hp and will never buy another one .
February 8th, 2010 at 11:11 AM |
oh yes u want to fix the issue dont buy a hp!
February 15th, 2010 at 7:25 AM |
Was recently surfing with my out of warranty laptop when all of a sudden,despite it being plugged up,it appeared as if I was on battery power. I ,thinking it was the receptacle, switched the plug only to get the same no charging symbol. When the battery died, so did my laptop,called HP and got the online chat service(with a friends Dell)he had my take out the battery and attempt to power the laptop and for this I got zilch. Called up a local repair shop and got an estimate of almost 300(without actually seeing it) for the repair, is it worth it or will this dv6000 just bite me in the arse again.
February 15th, 2010 at 10:26 AM |
In December ’09 my Pavilion dv9000’s monitor stopped working on an intermitant basis. The Geek Squad at Best Buy replaced the hard drive which did not fix the problem but of course it worked when they gave it back to me. When I got it home it had the same problem. I then took it to an independent repair shop who immediately knew of the problem with these models which went back to 2007. He printed the service bulleten for me and suggested that I call and demand a replacement, not just a repair since he understood that they were simply replacing the mother boards with the same board which would probably fail again in the future. By the way I purchased this computer in July ’07. The first HP rep that I spoke with agreed that my computer was covered by the Warranty Service Enhancement program but it expired in July ’09 (two years from purchase) and they could fix it but it would cost $400. After some argument from me he came down to $259 but I still told him that was unacceptable and I asked to speak to his supervisor. After a few minute wait another person came on the line but offered nothing more. I told him it was simple, either they stood behind their products and fixed known design problems when called on to do so or they were OK being known as a company that didn’t. I told him a good company would have notified all owners of this problem and replaced the defectively designed parts when they found it back in 07. He said that since it did not affect all units of this model that they chose to just extend the warranty period a year. My argument that an additional year was just an arbitrary time period and if they were going to take the approach of just waiting for the owners to complain they should not put a deadline on it. He would not budge so I told him I would never buy another HP product. End of story.
February 16th, 2010 at 3:48 AM |
I have just had a HP G603EM come up with this problem last week.
And i have contacted HP and they have basiclly told me to get lost because it is not within warrenty.
The laptop is a couple of years old and i could understand if it has been mistreated but it hasent….
I am in the UK and i think we need to get a Facebook Group going on this so that we can all get together…..
March 2nd, 2010 at 9:40 AM |
hi i have a pavilion dv6000,
actlly i m stck with this thing its fan is extreamly noisy and revolving very fast for few seconds than it goes to shutting down.
any1 know how to fix this problem
my pleasure
tnx
March 5th, 2010 at 1:40 PM |
Hi,
I am also facing the same kind of problem .machine model presario v6102AU.Wireless is totally dead i am not able to find the wireless WLAN visible .i brought my laptop in 2007 is that any possible way to fix this problem .
March 23rd, 2010 at 1:59 AM |
As a follow-on to Jim’s comment of February 15th, 2010 at 10:26 AM … I just got off a Chat with HP. In August 2007 my wife bought a Pavilion HP2415NR (aka dv2000, aka GA534UA). She’s never been able to back up to CD/DVD since she got it, despite calls to HP. About the time it was 2 years old the Wireless went intermittent then stopped working and could be found. I plugged in a Linkys USB adapter and it started working OK again so I didn’t worry about it too much. Today it failed to boot (LEDs on,one HDD blip, black screen). We now have both defects cited in the LWSEP documentation. HP wanted $259+tax (they started higher) to do the LWSEP rework, or “about $450” to send me a replacement motherboard [I know – how can it be $259 including labor, but $450 just to pop it in the mail?!]. I asked the Support person to copy the Chat Session and send it to legal. I also asked for a copy of the defect descriptions which HP much have as internal justification for the LWSEP. To my mind we shouldn’t have to pay for what HP admits is a defective design. I’d be interested to know if anyone is aware of the legal standing of HPs position with respect to California laws and merchantibility expectations. This has been a very lightly used laptop, as my wife has a desktop as primary, and I have my own [Toshiba] laptop. I am also wondering whether store could be held liable for knowingly selling defective product IF HP had issue a service bulletin before August 2008, when we bought it.
March 27th, 2010 at 1:49 PM |
Hi everyone, lots of reading about HP problems. Well, I have 2000 Pavilion since 3 years & 2 months and just now I started to have problems with starting up, it gets frozen, and black screen. So will try to contact HP but I think this is out of warranty now. Bought in LONDON,UK
April 1st, 2010 at 1:29 PM |
I have a V6101US Presario and to be honest I bought this laptop in 2006, barely used it until last year. I started using it 2009 on a regular basis and of course the wireless card issue occurred. So I didn’t know about the recall or issue, so I bough a USB adapter and that’s how I get online. But now one of the USB ports is going, so I am down to one. This has to be one of the worst laptops ever. I basically have used this for year or year and a half on a regular basis and two major issues? Too bad I didn’t use it sooner, maybe everything would have gone out while it was under warranty.
Has anyone had the wireless issue repaired by a repair shop? I read somewhere that the problem has to do with the motherboard, which means I’m screwed. HP wouldn’t tell me if it was a motherboard issue, only that they would repair the issue for $259. I have a feeling it is a motherboard issue.
April 3rd, 2010 at 12:52 PM |
how can you possible say that it soo cool having HP fixing your computer even after the warranty expired? the warranty didn’t expire, they give it another year after the two original year warranty because they knew those laptops were likely to get messed up. if an item may get defective over time and the manufacturer acknowledge that it will, then they should have it repaired even after 20 freaking years from the purchase date. after all… they knew it would happen right?
my HP Pavillion DV 2000 has the no display on the screen thing going on. the image is there but the screen is blank and this computer model was among the ones affected but since the warranty and extended warranty has expired they refused to fix it unless i paid them to do so. sorry ass bastards!!!
April 9th, 2010 at 5:53 AM |
I have an HP Pavillon Dv6000 while working on it it went into hybernation and since I cannot turn it back on any ideas how to reslove?
April 11th, 2010 at 7:43 AM |
hehehe for hp dv6000 it’s very easy to fix especially the no display
April 17th, 2010 at 12:44 PM |
PLEASE HELP!
I have a Hp Pavilion dv9000… In late Jan of this year the computer screen went black. We thought it was a virus, but when we went to get it fixed we found out that the motherboard had fried itself out. It cost us $600 to fix it. We were never notified of the problem and the recal had expired..
Now we have another problem. Videos on the internet will not load (It takes about 5 mins to load a couple seconds of video). Im afraid its the start of another serious problem, so I guess Im asking if anyone knows what this could be? All flashplayers and java are updated. The computer seems to be getting slower for loading internet pages as well.
Can anyone help? Or does anyone know the what the problem is?
April 22nd, 2010 at 2:05 AM |
cool that HP repair products that last only 2 yrs before they are rendered useless??…are you kidding!!!….it’s a known product flaw….since when SHOULD computers from ANY company have heating,or graphic card issues from the day they are released!!!………..seriously,it shouldnt be an extended warranty of another 12 mths…it should be life time warranty on faulty dodgy parts!!!…
will never touch HP products again.
an absolute discrace of a company…with poor customer relations.
April 22nd, 2010 at 9:20 PM |
network card stopped working on my dv9000 and the guy said that i’d had to spend $400 on a new mainboard which would take about 4 weeks to do. He also told me that the free repair/replacement was limited which is really dumb if you ask me, especially that they sold me a defective product in the first place…
April 24th, 2010 at 6:17 PM |
Ahmad,
Just make sur you back up your data and then sell that thing. I have a Pavillion dv9000 and it just went this morning. It out of warranty this morning. I have the same problem as everyone else and I am madder than all get out over the HP response. They tol me they will take coare of it for $398. They would also reformat my disc and restore it to day 1. (Meaning I have to do the vista updates which, by the way are not supported to SP1 and SP2 support is going away in July). I asked them if they would upgrade to Windows 7 and lower the price of the service, they replied that they would like to but HP is strict on the $398 price. So I told them no, that I would hang on to the dead thing until the class action kicks in and they have to give me a new one for free.
So how does one go about starting a class action and recall?
Also if yours is still running, I would like you to do a small favor and sit your laptop on a flat table with the adapter plugged in. After about 2 hours of usage I would like you to take a temperature reading of the hottest spot underneath the laptop and take the temp of the ac adapter. I think these are way out of spec and am just waiting for someones baby to be scalded by one or the other.
Livid in NJ
April 25th, 2010 at 6:51 PM |
Same problem as many others are having with hp.
No solution and no answer to calls…
Rudy
April 28th, 2010 at 1:16 PM |
My Presario V6000 bought in 2007 failed on wifi in 2009, HP took it back and fixed the problem under their enhanced warranty program for this piece of junk. Of course, it took less than a year before another problem arose, this time the system died completely and wouldn’t start (not even LEDs light up), sounds like another symptom described under the known problems on HP’s website. Unfortunately it’s now 3 years since purchase date, HP said they won’t fix it for free and it’ll cost me $300+shipping to repair. I’m taking apart the hardware and salvage the parts. Never will I purchase another HP/Compaq laptop again.
April 29th, 2010 at 11:41 AM |
i have paviliondv6 and my background just will not show it will allow me to have a block colour but will not let me have pictures i have tried everything how do i get it to work ?
and also i have put videoes on to it and at first they worked with sound now there just silent and no sound comes out ? help ?? x thanks
April 29th, 2010 at 11:48 AM |
May 1st, 2010 at 7:43 PM |
After 3 years, the display of my DV9000t finally went out and the case that holds the screen hinge had cracked. I replaced the display case that holds the broken hinge. The case where the hinge connects cracked because the hinge is directly connected to the fan heat sink (how dump is that) and the fan ran to slow to keep heat sink cool. When the display went out I discovered that the VGA port still worked so I knew the NVIDIA chip had unsoldered. I reflowed the NVIDIA chip with a pen torch which worked great. There are lots of info on how to do this. Now that everything is working like new the problem how to get the fan to run fast enough to keep these failures from happening all over again. I have the Intel model so there is no BIOS fix to run the fan at full speed. What I did was to disconnect the 2 white and yellow fan wires at the mobo connector leaving the red and black wires connected. This runs the fan at full speed just like the BIOS fix. This had the effect of dropped the GPU temperature from 54° (normal operations) to 44°and from 64° (Gaming) to 54°. Later I added a 2 ohm 1 watt resistor in series with the 5vdc red wire which was just enough to take the edge of the noise. I’m continuing to look for an automatic fan control with a temperature sensor I can put on the NVIDIA heat sink and adjust the levels to keep it running at optimal temperature levels. The trick is finding or building one small enough to fit in a laptop. Anyone know of one please post it here.
May 2nd, 2010 at 4:44 PM |
HELP WITH SCREEN DIVIDED INTO FOUR SMALLER ONES NEEDED IT
Hello everyone.
I am joining this club. I have a HP dv6000 series laptop.My problem is that the screen splits into four small screen, 4″x5″ I would say. It happens as soon as it starts to boot up since the BIOS screens shows up. It is impossible to read anything. If I connect a monitor to the VGA connector on the laptop I have no problem whatsoever, it works perfectly; but I would like to use the laptop screen. I called HP and you already know what they say, so I won’t repeat it. If anyone can give me a hand with this problem I would really appreciate it.
I already updated video driver and did not help.
May 11th, 2010 at 1:47 PM |
dv6225eu bought about 2007.
Wireless broadcom modem was lost in 2009 summer (hotter season – logical). Few days ago(hotter season begins) lost normal startup:
laptop can’t boot – black screen, it is not possible to get into BIOS setup menu. It looks like laptop tries to start about 3 times and switches off. The blue keyboard leds light up, but the screen is black.
No BIOS startup beeps error code.
i have contacted support by chat but it was like have hair fight with the bold person 😉
i understand HP, but they have also to take a part of correct and enthusiastic responsibility.
nvidia chipset in my situation geforce 6150go can go till 130C by specification. 130C is critical temperature, in this poin i think laptop should to swich off. But my broadcom modem that is under NVIDIA chipset is only3-5 mm in distance. And what do you think about motherboard components that are close to chipset, can they go until 130 C of heat and be ok?
And I am not very sure if it was very difficult to find out if
that nvidia chipset can go until heat of 130C and another close components can’t go until 130C?
May 14th, 2010 at 1:17 PM |
Well I think I found the problem with most of these dv6000s. One day i was walking canal street in new york city and i found a computer repair guy. At that time i was ready to replace my computer with a new light weight $275 acer notebook. The plug on the side of my computer would make connections , then turn off. It was so annoying!!!I had to find ingenious ways of twisting the cord so it would work. He told me he has had a ton of clients with the same problem and that is the major catse of the HP laptop series problem. The connection in the side of the computer loses its soddering connection and the side plug becomes lose and sends current in spurts. So i asked him if he could fix it. he said in three days!!! well i was skeptical..!! didn’t know this guy from a hole in the wall but my computer was uncharged gathering dust. He said it would cost me $135 to fix. I weighed the options and said to myself that i would rather fix the cord than get another smaller HP or Acer for $275 or $299. lo and Behold…!!!He fixed it. I have not had any problems since.!! Look I know nobody reading this knows me but you are all free to text me 917-209-7667 or email me if you want me to get you in touch with him. As far as i am concerned he saved me from spending another $2500 on a macbook. Just one simple repalcement. Be forewarned …!!! take all your important files out of your computer…This guy takes the whole thing apart. He is located on canal street in New York.
May 15th, 2010 at 6:47 PM |
I have two different models of my own and other two from some clients that I will like to report here. The first was a dv 2000 with a problem that turns in a recall with the video that turned the laptop on a black screen making it inoperable. Second a dv 9000 with the same problem. Third a dv 6000 with the same problem and a tx 1000 that today gets black out with the same problem. I contacted HP customer service and what they offered was to replace the mother board, they said they know about the problems and a motherboard replacement will fixed. (NO EMAIL, NO CALL & ALL WHERE REGISTERED) Bad for me…. all of the above are 2 to 3 years of usage meaning with NO guaranty/warranty not even extended warranty. So I have to pay more than 300 for each to fix them.
QUESTION: Could this be and strategy of the company to take more money from us??
NEVER EVER WILL PAY FOR ANY HP PRODUCT IN MY LIFE
Edwin Bonilla
IT Specialist & Administrator
MIS, SDBA
May 18th, 2010 at 5:45 AM |
My wife’s DV9000 had the video problem again, it had previously been repaired for the same reason. I am currently waiting for the repaired unit to return. I am not happy as I beleive it will only fail again with the same problem. Has anyone been successful in getting HP to give them a new laptop?
May 19th, 2010 at 2:57 AM |
Hello everyone I ask for help hp dv9005us laptop and not a single usb web camara out and thank you in advance
June 2nd, 2010 at 5:28 PM |
This is absolute Bull shit sorry its horse shit too! a company such as hp should replace these computer directly from their stores not ship and everything else your employees can deal with that bull. I am starting small chain of business’ and almost purchased 48 hp computers but knowing their customer service is such not a chance. if they cannot even replace my personal laptop with documented manufacturing errors how could i trust them to support my business computers i rely on?
June 14th, 2010 at 9:55 AM |
I have a Pavilion DV9810US and it is having the same issues as the other DV9000 series models. it looks like HP has not fixed this issue and is just apply patches to get these by the first year of warranty. i did contact HP and was told that this model is not on the list and that i would have to pay for the repairs. I have only had this laptop for two years and would think that HP could biuld a laptop that last long. I have had other laptops last more than 8 years with small repairs like battery or hard drive but to have the motherboard go out after two years, that crazy.
July 6th, 2010 at 1:36 PM |
I thought I would update this posting. Rather then use a hardware fie for the fan speed issues I found a better way to control my fan speed by pathing the ACPI DSTS table.
Please visit “How I Fixed My HP DV9000 Computer” (http://icodehead.blogspot.com/2010/07/how-i-fixed-my-hp-dv9000-computer_02.html) for details on how to control your DV9000 or DV6000 fan speed.
August 2nd, 2010 at 3:55 AM |
i have HP pavilion dv6000 ,got a problem…it will automatically shut down,and the message was …crash dump memory.any some help bout this?…tnx!
August 21st, 2010 at 1:40 PM |
I purchsed a two year warrant on my HP DV2500 and two years and one month the whole computer went out. Previously, I received e-mails to check my battery for returns/overheating. My battery was not recalled, but the computer was heating up I thought a little too much on my lap when I sat at home on it. Bought a cooling fan, and kept using-well, no luck, I believe it blew up because of the battery or motherboard overheating! Called HP and they said sorry, I cn pay an extra $400 and send it in, after I paid over $2000 two years ago-not thanks, no more HP laptops for me. Bought a Dell Vostro laptop for myself and am happy, your loss HP. Just bought over 30 Dells/not HP’s for my schoo!
September 13th, 2010 at 7:55 PM |
I sure wish I had seen this page PRIOR to purchasing the laptops for my wife and daughter. It just so happens that I purchased a DV9000 for my wife and a DV6000 for my daughter. Having read through about 18-months’ worth of postings above, I and kicking myself for not doing more research on the Internets for any problems with these laptops.
My wife’s DV9000 has intermittent video problems, and occasionally powers on/off/on/off repeatedly when we try to turn it on. I think her hard drive is also going out as I just restored it to factory load and I still get it to come up wanting to do a system repair when we turn it on. Going to try a new hard drive to see if that fixes the problem. If it does, I’ll probably permanently fasten the computer to her desk so she doesn’t crash it again. LOL
My daughter’s WiFi adapter just quit on us a week or so ago. Prior to seeing this blog page, I thought it was a software problem (prior to looking at it), but now I guess it’s time to call HP and see if they’ll fix it. (Fingers crossed!) Until then, I have an “N” adapter that we can use so it’s not totally a doorstop yet. 😉
Thanks for keeping this blog page going!!!! You’ve really saved my sanity! 😀
September 14th, 2010 at 11:13 PM |
The HP Pavilion DV6 3054TX listed a 512mb graphic card in the product… But no hardware found like this in the lap… no hardware like graphic card in system specification (used some system spec 3rd party softer too)… not abl 2 find the card… plz help me wit this…
September 17th, 2010 at 2:23 PM |
The device does not shine at all do not give up the system
September 19th, 2010 at 12:57 PM |
Hi i have an hp pavilion dv6000 my laptop says “plugged in, not charging” and every time i take the laptop charger out the laptop turns off ! Please help me !
November 5th, 2010 at 8:08 PM |
Just found this site! Have been using an external wireless for about 3 months. The power just died tonight. Bought the DV-6000 in 2006 so it is not likely worth fixing from HP. It may be a project to rip apart and see what the problem is…after I backup my files.
November 22nd, 2010 at 4:27 AM |
I purchased a dv9000 in mid-summer of 2008. My wireless adapter stopped working in late 2009. My DVD player has never been reliable, and for the past year has refused to show up in my computer, though the Device Manager says it is there and working just fine. Right.
The left hinge broke over a year ago, and the a/c pin broke within the first year. I found a docking device that is now velcro’d to the top of the case, and power the computer via a different multi-pin port – basically it looks like it has been in a war, is currently on life support, and it acts like it has dementia – slow moving, conflicts left and right, and constant WLAN is not working and other error messages popping up.
To top it off, one day recently I was in a parking lot in broad daylight working on my HP laptop. I locked the car, leaving the laptop in the front seat, and ran inside to get a bite to eat. Yep, sure enough, when I came out, my car had been broken into, and yep, in the front seat, in addition to my own POS HP machine, I found two others ditched on top of it!!
So, I guess from my reading here, HP now wants nearly what I paid to fix stuff on a computer that should have never made it to the retail shelf in the first place? Have I got that right?
November 29th, 2010 at 9:08 PM |
I have a v600 and was having a total problem with it.
can you please help me? cause I was really having trouble with it..good thing you have a great post and I can seek help from it.thanks!
December 8th, 2010 at 6:05 AM |
I have a HP pavillion dv9450us that has a blank screen when starting. When power is turned on I see the power lights and hear the fan and HD spinning. Nothing happens after that.
Can you tell me what I should be checking?
December 9th, 2010 at 5:19 AM |
My HP notebook purhcased in 2007. Hard drive burned up this past summer. Received something in the mail about class action lawsuit. Can I get any more infor mation?
December 27th, 2010 at 10:27 AM |
Here’s a new HP problem. Had my G72-257CL Notebook for 92 days and the keyboard started acting up. So i contacted HP and after 1 hour and 20 mins. with someone i could understand she finally had me do a system recovery but that only lead to more problem so i called back and got a person i could not understand. And 1 hour and 30 mins later they let me send it in for repairs. Now they are telling me i will have to pay $400.00 for a new motherboard cause they have never seen this problem and i must have damaged it. I also own a DV9000 that has been repaired 4 times.. NO MORE HP FOR ME!!
December 29th, 2010 at 9:40 AM |
Will someone please post an update regarding this class action lawsuit being mentioned, I am from Jamaica and bought a V6000 here, which died after 2yrs. HP has only offered disgraceful support as far as rectifying this KNOWN ISSUE is concerned. I dont care whether the problem resides with HP or nVidia, the consumers are the one’s being inconvenienced after shelling out hefty sums for these paper weights. Decisive action against HP is necessary, they must be held liable.
January 4th, 2011 at 10:30 AM |
Hi, I really need some help. I want to know whats wrong before taking my hp pavllion dv600 to service centre. Problem is that the charger doesn’t charge the battery at all. Charger is fine with other laptops. I also charged battery through some other laptop and after that it works fine when plugged into my laptop until it finally dies. Laptop works absolutely fine till the battery has the juice. All the leds glow on pressing the power button. Even the around the charging port. So what could be wrong? Please reply
January 14th, 2011 at 11:18 AM |
yup have a DV7 over heating been in for repairs twice – laptop is less than 3 months old
February 6th, 2011 at 4:09 PM |
I have a HP Pavillion dv9347 notbook PC when I turn it on I have power but the screen is blank. I have sent this PC in on my warrenty several times for this same problem. It was fixed and sent back. Now my warrenty has run out and it is doing it again. Does anyone know how I can fix this problem.
February 20th, 2011 at 2:26 AM |
Brothers and Sisters ripped off by HP rubbish, get a load of this. I bought a top of the line dv9000 in 2007. It blew a motherboard one week out of warranty (one year). HP failed to stand behind it all. Even failed to recommend a local (Australia) repairer. After finding them myself, the new HP motherboard and on costs set me back $600. A year later, same again. What a total piece of *$^&*). Im on a MAC now and wow what a difference. Its MAC and, if it has to be a PC, ASUS for me… not to mention the full monte warranty. Don’t waste your time with HP. Ciao.
February 22nd, 2011 at 1:17 PM |
What a joke these laptops are. dv9727cl here with a fan that sounds like a frickin helicopter. I pulled the entire laptop apart and oiled the fan up, and that cured the problem. FYI — If you do this, the fan blade itself just pulls straight off after you remove it from the housing. It’s just held on by magnets. WHY is there not an access panel from the bottom to maintain the damn fan? That goes for any/all laptops.
Sometimes when you turn this machine on, all the lights come up but the display doesnt show a picture. Seems to do this randomly and trying to cycle it off/on again (sometimes numerous times) is the only fix.
CD/DVD drive lights up, ejects, and even spins up, but the drive isn’t detected, period. Ordered another drive — same thing. Guess it must be the controller board that it plugs into.
You can’t even email or do an online chat with HP anymore (for free anyways) if you are out of warranty. That is not acceptable. They don’t even publish half the specs of their laptops in order to answer a technical question. In the instance of this laptop, they plaster “Upgrade to Win 7” all over the screen, but guess what? They don’t have any drivers for it. Luckily, Win 7 detects most of it all on its own, and the Vista drivers worked for the other components (card reader was one, i recall).
I’m done with HP. I used to recommend them, but not anymore. A *LOT* of people come to me with recommendations on what pc/laptop to buy, and I can guarantee HP won’t be on the list anymore. Their printers are a joke too. A local business had 2 of their big all-in-one laser machines, but since upgrading their pc’s (and operating systems), they can’t use them because there aren’t any drivers and the printers are only 5 years old. You can use the crappy HP Universal one, but good luck getting the scanner to function.
HP = How Pathetic. Nuff said.
March 1st, 2011 at 7:30 PM |
When I do that it just goes into the BIOS….. pavilion dv6000
March 8th, 2011 at 4:04 PM |
Yeah I had issues with mine aswell. I didn’t even really try to work with it I just went out and bought a new system.
March 16th, 2011 at 11:11 PM |
I have a dv6000 I’m having problems with it. I have talked to a service person and he told me about the replacement of a video card that has caused damage and is a recall. The notebook does not connect to internet. The notebook issues is a single but repetitive beep, other noises when I tried to connect online.The screen turns black and it needs to be fixed by hp. This laptop was not my primary computer but now I need to use it. Please send me a box to repair it as soon as possible
March 17th, 2011 at 10:55 AM |
Thanks but no thanks Stacy we have already paid to have these computers work properly and don’t need to pay for it again.
March 20th, 2011 at 6:15 AM |
I totally agree with you. When I bought my HP notebook it would not load at all. I contacted HP and they sent me factory startup disks and they didn’t work either. Took my computer in to shop and person told me my D drive wasn’t working and had to be replaced, that’s why factory disks couldn’t be read and info installed. Sent computer back to HP and they returned it saying: Yes our right! but didn’t fix a thing!!! They refuse now after warranty is over to do anything abt it. So if for any reason my computer is inaccessible I cannot restore it in any way to working order or use factory disks.Result: must take it into shop so they can use special Microsoft disk and “hidden secrets” we pay for to restore computer to basic operations but losing all programs etc that where there. DON’T BUY HP LAPTOPS OR NOTEBOOKS FOR THOSE WHO MAY READ THIS. Store I went to said HP makes good printers but lousy computers.
March 29th, 2011 at 4:35 AM |
Hi, can anyone tell me why HP Pavilion dv6-2066 power lights turn on and di
sapear as the same time. I removed the battery, the problem is still the same. I mean when i switch on the start button, the power disapear
April 4th, 2011 at 7:06 AM |
I got a new HP Pavillion, 6600 DESKTOP at the end of December. By January it was constantly crash/dumping….blue screen, black screen. I contacted tech support (definitely in India)…no help. I got accelerated to a Case Manager (which is apparently as high as HP goes). I had to send the tower in for “repair”. It came back exactly the same. Next, I had to send it back for replacement. The new computer came and IT DOES THE SAME THING!! How is this possible. I am currently waiting for my third computer. Is there any point???? Should I be demanding a refund so I can get a better computer??? Please help. I am NOT techy!
April 22nd, 2011 at 11:22 AM |
Hi,
Also very disappointed with my dv6000. Was very enthusiastic about it suave finish but 1 year later, i have no display and a dead battery. Totally pissed off. Hp are really cheating us on this one. Went Mecer immediately.
May 6th, 2011 at 11:09 PM |
[…] from the official site don’t work for some reason. And for further assistance, you can read this blog, which might put some light on your problem, helping you to solve it. And if everything fails, then […]
May 26th, 2011 at 1:20 AM |
pls i hav hppavilon dv600 is having a problem,power is going in ,lcd is good,yet isn’t displaying.pls tel mi wat 2 do? 4rm shadooo.
June 2nd, 2011 at 8:18 PM |
I purchased my laptop in 2008 and it worked until my warranty was up for the past year and a half I have been having problems with it not staying connected to my network, the internet light not coming on, it powering up and shutting down I have tried everything and was told that there was a recall on my laptop because of some of the same problems I am having but I never go a notice of any kind in the mail. I purchased my laptop from Office MAx in Lansing, Michigan on Edgewood Blvd. We restored to factory state, loaded all new drivers, and flashed update Bios it started up 3 times and today it started doing the same thing, coming on and going off and the internet light remains orange. I want to know if HP will still fix my system.
This is the serial numbers:
Tag DV6125om
s/n CNF-63818DD
P/N RG265UA#ABA
HP Pavilion DV-6000
June 15th, 2011 at 2:33 PM |
3 things to say:
1. The replacement laptop they offer to give you (as part of the lawsuit) when you send in your broken HP…..is a piece of CRAP. I went to look at it in person at Best Buy and it was the cheapest laptop they sold. I opted to keep nursing mine along with all its problems that everyone else has.
2. For those having trouble with booting up to windows when you can only get the DVD menu to work…there is a trick and it involves f8 and/or f5 keys and tapping one of them once you see the HP logo and then the Windows logo..(basically takes you to the DOS screen). The steps are on the web somewhere and it works.
3. I agree with everyone else that when HP learned of the problem, they should have notified all owners of involved laptops. When I finally realized that I had a known problem, it was too late according to them…..I missed the extended warranty by just weeks…funny thing is they refused at that point to even fix it. I will never own another HP and I make sure to let anyone else in the market for a computer to steer clear. Shameful.
June 24th, 2011 at 10:14 AM |
i turn on my computer. the blue lights turn on for a bit then it shuts off and retrys….then i have to turn off my computer and turn on, then off, then on again, till it finally shows the HP logo and begins to work………….. call me if anybody know about that 09914411008
July 2nd, 2011 at 10:23 AM |
my lap top is getting the vertical line in it is shuting down some time
July 4th, 2011 at 3:38 PM |
I’m having the very same thing happing but with mine its not working at all..not sure what the problem is or why can some one help please!!!
July 18th, 2011 at 4:27 PM |
so i have the dv9000. i went to use it last night and it finally happened. my wifi was not detected. so i did a system restore. it fixed it. then went back on it this morning no wifi again. the restore didnt work the second time. so i restored it a 3rd time and it worked. i just really dont want to restore my computer everytime i go to use it. so far ive replaced the lcd screen the hard drive its updated to windows 7 ultimate. basicly not the same computer. time to dig into this and figure out how to fix it
July 28th, 2011 at 6:05 AM |
I have a dv6000, I was on it last night had no problems shut down perfectly. I wake up this morning and I have a black screen and the laptop is making a 3 beep noise. I am assuming the laptop is seen it’s final days? Anyone have any suggestions? The laptop is over 3 years old at this point assuming all warrentys would be done.
Thanks.
July 28th, 2011 at 11:04 PM |
brothers & sisters i am going to buy a laptop.my brother suggested me to buy a hp dv6000.but am interested in k53sv of asus series.what should i do?which one do you suggest me?
please help.
August 1st, 2011 at 10:50 AM |
I’ve recently run into a smiliar problem with my notebook, Pavillion DV9408nr, purchased in 07. It will go thru this endless cycle of starting, shutting down, and then re-starting. Given that the warranty expired in ’08, do I have any recourse, or should I chalk it up finding a replacement? What is the issue, Fan, Software? Any feedback would be helpful.
September 1st, 2011 at 5:01 AM |
Hello i have a hp notebook dv6000 laptop, mine does not have the z or any letters behind the 6000. I am wondering when you turn the laptop on for the first time you get the blue lights and the computer will boot up ok, but after it comes on when you install or update any software and after a while when it warms up when its done updating when it tells you that you have to do a restart, that`s when it will shut down and when it tries to restart it won`t come back on. You have to let it cool down completely like the next day to turn it back on and it will come on then. It has a AMD Turion 64bit processor, that seems like it still good. Do you think it might be a motherboard issue and where do i find a motherboard for this laptop. I here the cooling fan run so i know its not the cooling fan. My warrenty just ended last October. Any suggestions.
Thank You Jeff
September 2nd, 2011 at 7:30 PM |
Also very disappointed with my dv6000. I removed the battery, the problem is still the same. I mean when i switch on the start button, the power disapear
September 7th, 2011 at 1:55 PM |
Well as of now i can not use my computer,One day i open my pc and it start normaly and after it did start for 20 min.the screen did freezes ,the picture is like a broken glass,i don’t know why is it like that,i sometimes open it to check if there is any changes if i don’t use it for a couple of seems but it is still the same.please help me i possible ,and i live in norway,and if i send it to be. Repair it cost a lot,so hope you can help me in you own little way .ty.
September 7th, 2011 at 1:55 PM |
Well as of now i can not use my computer,One day i open my pc and it start normaly and after it did start for 20 min.the screen did freezes ,the picture is like a broken glass,i don’t know why is it like that,i sometimes open it to check if there is any changes if i don’t use it for a couple of seems but it is still the same.please help me i possible ,and i live in norway,and if i send it to be. Repair it cost a lot,so hope you can help me in you own little way .ty.
.
September 17th, 2011 at 12:25 AM |
hi, i m using COMPAQ PRESARIO V6000 laptop,
& my problem is – i m getting a weird loud sound wen i switch ON my laptop(during boot up).also system is working too slow & hangs so often.
September 20th, 2011 at 3:54 PM |
I am having the same problem and mine is not working either. I had been turned off for a while and unplugged. Tried to turn it one and the blinking lights on and off.
September 30th, 2011 at 9:30 PM |
Obviously the posts are old but I can leave some semi helpful feedback. First I bought 2 Compaq presario V6000US thinking it was an awesome deal at Comp USA WRONG
I had my mother board replaced 3 times and it still worked like crap – grinding, slow, over heating, shutting off, recycling on and off again etc.
Fed up of the crappy service repairs and help, I reformatted and installed XP instead of Vista. It helped with the system problems but NOT the overheating problems. HP said there were no recalls (HA hard to believe) but here’s what I’ve heard:
Navadia (whatever that graphics board is called) is one possible culprit – selling defective parts to HP – if a law suit didn’t go through – the N company will not admit any wrongdoing, and there fore HP says ok our products are fine – not our fault.
2nd culprit – HP went cheap and did not lubricate a special chip that’s within the system (or should be in the system)that prevents the over heating problem
Now, whether having one or both problems repaired will correct the power plugin issue, I have no idea. Rolling back to factory installs won’t help hardware or software issues that were bad to begin with. My local computer repairmen understand what’s wrong with the notebooks. I think there should be or should have been a class action lawsuit. HP won’t even acknowledge the dangers involved with overheating components as I have complained to them several times, and all they do is say there are NO known issues and you are beyond warranty.
October 10th, 2011 at 11:43 PM |
I am having the problem with the HP dv6000 that it shows power going into the Computer but it will not start. Any suggestions?
October 19th, 2011 at 8:15 AM |
hey there ,
i have an hp pavillion dv2000 and yesterday night it was running all right at night , i turned it off and went to sleep . today i tried to turn it on but i t wont start . the power light is on and all the keyboard lights are on , except for the caps lock and the num look , the screen is showing nothin, iam thinkin that electricity is reaching to the device but it wont start , nothing appears on the screen and i know that the pc didnt start . can anyone help me on this ?
October 25th, 2011 at 11:13 AM |
I recently bought my laptop (hp pavilion dv6) but it is not playing audio while i am playing you tube videos in my laptop with a wireless device why this problem will occur plz solve my query as soon as possible.
November 30th, 2011 at 4:15 AM |
my laptop does not detect the wireless.
January 13th, 2012 at 10:38 AM |
same thing happens with laptop…this is due to overheating of video chip on motherboard hp sucks…never buy hp product again in my life.
January 26th, 2012 at 5:05 AM |
It doesnt really work like you said.
February 1st, 2012 at 1:22 AM |
Yeah, i had a lot of issues with my HP but then i sold it and got an apple.works great.
February 10th, 2012 at 8:22 PM |
My friend give me a Laptop….i have this problem. every time i started up this laptop it will beep 3 time one long and 2 short beep…i restarted it until it works…pls help
tanx
July 31st, 2012 at 7:13 PM |
my pavilion wont finish the factory reset. it says 100% and 1 minute to go for over 24 hours. what can i do? HELP !!!!!!
September 12th, 2012 at 9:36 PM |
What do i do if my HP Pavilion is restarting over and over again and wont go to my login page?