Comments on: Norton Internet Security http://mattsblog.ca/2007/01/03/norton-internet-security/ Tue, 06 Jul 2010 20:36:08 +0000 hourly 1 http://wordpress.org/?v=3.0-beta2-15006 By: Gil K http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-20678 Gil K Thu, 28 Aug 2008 13:17:30 +0000 http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-20678 Terry Long: It is still rellevnt? I agree with Matt you can download new trial Terry Long: It is still rellevnt?
I agree with Matt you can download new trial

]]> By: Matt Freedman http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-18904 Matt Freedman Thu, 26 Jun 2008 08:09:18 +0000 http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-18904 Terry Long: I believe Symantec fixed this issue quite awhile ago. Try downloading a trial of the version you have (if it's still available), and installing that (the trial version are usually the latest version available). Terry Long: I believe Symantec fixed this issue quite awhile ago. Try downloading a trial of the version you have (if it’s still available), and installing that (the trial version are usually the latest version available).

]]> By: Terry Long http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-18858 Terry Long Sun, 22 Jun 2008 02:36:29 +0000 http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-18858 After a whole frustrating month of IE locking up when I close windows, I disabled ALL add-ons and then enabled them one by one, testing after re-enabling which one caused the IE lockup. I came to the same conclusion as all of the previous posts: Norton Confidential Browser Helper is the culprit. I must have somehow accidentally enabled in back in May and didn't know what I had done. Hopefully, Symantec will fix this problem. Hopefully, LiveUpdate is NOT what started this s**t in the first place! I've always had to keep the Phishing filter turned off on NIS, ever since I first got this program. Now I know why. I would appreciate it if anyone knows if this issue gets corrected. Would really like to take a look at the script that NCBHO is trying to do when you request to close IE. There's gotta be something in the exit routine that's the culprit. After a whole frustrating month of IE locking up when I close windows, I disabled ALL add-ons and then enabled them one by one, testing after re-enabling which one caused the IE lockup. I came to the same conclusion as all of the previous posts: Norton Confidential Browser Helper is the culprit. I must have somehow accidentally enabled in back in May and didn’t know what I had done. Hopefully, Symantec will fix this problem. Hopefully, LiveUpdate is NOT what started this s**t in the first place!

I’ve always had to keep the Phishing filter turned off on NIS, ever since I first got this program. Now I know why. I would appreciate it if anyone knows if this issue gets corrected. Would really like to take a look at the script that NCBHO is trying to do when you request to close IE. There’s gotta be something in the exit routine that’s the culprit.

]]> By: Karl Weimer http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-13305 Karl Weimer Sun, 27 Jan 2008 08:44:08 +0000 http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-13305 I had the same problem with Norton 360 and IE6. I went three rounds with Symantec Chat; round 1 tried to convince me that I needed to reinstall IE. I politely disengaged myself from someone that was obviously following a book, or more probably, just guessing. Round 2 was slightly more knowledgeble and started by asking to run a remote in. Against my better judgement I said "ok" but recorded the screen just in case. Strangely enough, he went to the right place (Add-ins) but didn't seem to know why he was there and so stated disabling everything in sight. I politely took over control and disengaged a second time. Round 3 went right for the add-ins, disabled the NCBHO, and thanked me for contacting Symantec. So, what's the lesson here? Actually there's two. First, if your Symantec "agent" doesn't correct the problem immediately, disengage and try going for another agent. Obviously, not all agents are created, or trained, equal. Lesson two? Symantec has some code that evidently can't be fixed... live w/o the phishing app or get your money back and go somewhere else. I had the same problem with Norton 360 and IE6. I went three rounds with Symantec Chat; round 1 tried to convince me that I needed to reinstall IE. I politely disengaged myself from someone that was obviously following a book, or more probably, just guessing. Round 2 was slightly more knowledgeble and started by asking to run a remote in. Against my better judgement I said “ok” but recorded the screen just in case. Strangely enough, he went to the right place (Add-ins) but didn’t seem to know why he was there and so stated disabling everything in sight. I politely took over control and disengaged a second time. Round 3 went right for the add-ins, disabled the NCBHO, and thanked me for contacting Symantec. So, what’s the lesson here? Actually there’s two. First, if your Symantec “agent” doesn’t correct the problem immediately, disengage and try going for another agent. Obviously, not all agents are created, or trained, equal. Lesson two? Symantec has some code that evidently can’t be fixed… live w/o the phishing app or get your money back and go somewhere else.

]]> By: Matt Thomas http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-6546 Matt Thomas Sun, 26 Aug 2007 07:02:05 +0000 http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-6546 I have had the same problem too from SW downloaded from the Symantec site. Surely this should be the most up todate sw and include fixes to known problems. If this was car there would be a recall. Will try the trial version and see where I get to. I have had the same problem too from SW downloaded from the Symantec site. Surely this should be the most up todate sw and include fixes to known problems.

If this was car there would be a recall.

Will try the trial version and see where I get to.

]]> By: JoNyBRaVo http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-3575 JoNyBRaVo Sat, 02 Jun 2007 15:47:41 +0000 http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-3575 <p>Hi all!..</p> <p>I have been reading all your posts above and i have experienced a similar problem myself.. :O(,<br /> Only i'm using "Norton 360" my problem was the following..</p> <p>After installing "Norton 360" every time i went into internet explorer and then closed it and error message appeared saying..</p> <p>Acrobat IEHelper: iexplore.exe<br /> -Application Error.</p> <p>Which i found very annoying so i decided to see if i could find some solution to my problem after a lot of reading and going into various sites, posts, forums etc, i came across a possible fix or workaround as you mite call it.</p> <p>I went into "Internet Explorer" and at the top of screen i went into: Tools/Manage Add-ons.. after that a window will appear listing all currently loaded Add-ons i then tried disabling/enabling one by one only to find that the culprit was the so called "Norton Confidential Brower Helper Object" Add-on after disabling it the error message went away.. :O) so if your experiencing the same problem try it, this worked for me.. anyway hope this helps!. . Cya.</p> Hi all!..

I have been reading all your posts above and i have experienced a similar problem myself.. :O(,
Only i’m using “Norton 360″ my problem was the following..

After installing “Norton 360″ every time i went into internet explorer and then closed it and error message appeared saying..

Acrobat IEHelper: iexplore.exe
-Application Error.

Which i found very annoying so i decided to see if i could find some solution to my problem after a lot of reading and going into various sites, posts, forums etc, i came across a possible fix or workaround as you mite call it.

I went into “Internet Explorer” and at the top of screen i went into: Tools/Manage Add-ons.. after that a window will appear listing all currently loaded Add-ons i then tried disabling/enabling one by one only to find that the culprit was the so called “Norton Confidential Brower Helper Object” Add-on after disabling it the error message went away.. :O) so if your experiencing the same problem try it, this worked for me.. anyway hope this helps!. . Cya.

]]> By: Matt http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-2480 Matt Sun, 13 May 2007 02:27:43 +0000 http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-2480 Have you tried uninstalling NIS 2007 and installing the NIS 2007.2 Trial and then activating it with your product key? <a href="http://shop.symantecstore.com/servlet/ControllerServlet?Action=DisplayPage&Locale=en_US&SiteID=symnahho&id=ProductDetailsTrialPage&productID=59771600" title="NIS 2007.2 Trial" target="_blank" rel="nofollow">NIS 2007.2 Trial</a> I haven't personally used McAfee, but I've heard it's good. --Matt Have you tried uninstalling NIS 2007 and installing the NIS 2007.2 Trial and then activating it with your product key?

NIS 2007.2 Trial

I haven’t personally used McAfee, but I’ve heard it’s good.

–Matt

]]> By: Jerry Manning http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-2479 Jerry Manning Sun, 13 May 2007 02:02:05 +0000 http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-2479 My kids are now making jokes about my Norton Anitvirus life.. They want to know when I am going to put it on my cell phone. They love to bust my chops over all thetime I have wasted with Symantec... It has been at least 40 hours in the last two months. I too have had all the problems listed on this site but I am afraid to go to IE7 for fear it will get worse. I received a free release of this God Awful product becuase their tech support team screwed my PC up so bad that I had to do a System Restore. DO NOT let them remote into your system under any circumstance. They are totally inept. I am seriously thinking of removing it all together and going to McAfee... ANy comments on whether that is a bad or good idea. Yours truly, another NIS misfit who doesn't know when to quit a product that doesn't work Jerry My kids are now making jokes about my Norton Anitvirus life..
They want to know when I am going to put it on my cell phone. They love to bust my chops over all thetime I have wasted with Symantec… It has been at least 40 hours in the last two months.

I too have had all the problems listed on this site but I am afraid to go to IE7 for fear it will get worse.

I received a free release of this God Awful product becuase their tech support team screwed my PC up so bad that I had to do a System Restore.

DO NOT let them remote into your system under any circumstance. They are totally inept.

I am seriously thinking of removing it all together and going to McAfee… ANy comments on whether that is a bad or good idea.

Yours truly, another NIS misfit who doesn’t know when to quit a product that doesn’t work

Jerry

]]> By: Dan http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-417 Dan Sat, 10 Mar 2007 00:36:33 +0000 http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-417 THANK YOU! THANK YOU! for posting all this. I have been having exactly the problem you described with closing IE7 windows after installing NIS 2007. On a whim, I searched google to see if it was something common and came to your blog. You have saved me hours, if not days of frustration. Thank you for posting this. THANK YOU! THANK YOU! for posting all this. I have been having exactly the problem you described with closing IE7 windows after installing NIS 2007. On a whim, I searched google to see if it was something common and came to your blog. You have saved me hours, if not days of frustration. Thank you for posting this.

]]> By: Mike S http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-192 Mike S Sun, 04 Mar 2007 20:43:33 +0000 http://mattsblog.ca/2007/01/03/norton-internet-security/#comment-192 my response to Symantec tech support was.... I WAS ABLE to download and install the Norton addon pak. However, after installing norton Internet security on my computer, my computer now takes a long long long time to boot up, and browser windows will not remain open making my computer pretty much useless for using the internet. I wish I could get a refund for this s**ty software (NIS 2007) but since I can't, I will send and email to all the shopping and banking sites that I use informing them that YOUR SOFTWARE IS PROBABLY PREVENTING MANY, MANY PEOPLE FROM SHOPPING THEIR SITES ON THE NET IF THEIR CUSTOMERS HAVE INSTALLED YOUR c**p ON THEIR SYSTEMS!!! If you've had the same experience as me, imagine logging ongto a website, entering all your info, choosing your items to buy, proceeding to checkout, then, when clicking on the "submit " button, the window closes!!! Then, you start the process all over again, only to get the same thing happen AGAIN! After this, you go to the STORE to buy the item you wanted. No more internet shopping for me as long as NIS is on my PC!!! Perhaps as the word spreads about NIS 2007, people will not buy it and ruin their computers!!!! Now, I have to go buy MORE antivirus software, in addition to the $100 i already spent for the Norton c**p, not to mention all the time wasted trying to figure this out, and uninstall this junk form my PC. By the way, I DID download the recommended Title: 'Updating your Norton 2007 product to the latest 2007.2 product' Document ID: 2007012509333013 > Web URL: http://service1.symantec.com/Support/sharedtech.nsf/docid/2007012509333013?Open&src=con_ols_nam as instructed, and when I installed the product, I got a message telling me my subscription had EXPIRED!!!! Then I used the Norton removal tool to remove all Norton versions from my computer, and reinstalled NIS from the disk. Now the message shows taht is have 351 days remaining in my subcription (which is correct) but alas, now my browser windows will not stay open again. I wasted nearly and entire DAY trying to get this problem fixed, and I am still experiencing the problem. UNLESS I GET A REFUND OR A SOLUTION TO THIS SITUATION, I WILL NEVER BUY NORTON OR SYMANTEC S**T (PRODUCTS) AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NOW, I MUST GO TO BUY MORE ANTIVIRUS SOFTWARE SO I CAN USE MY COMPUTER!!! This message will be sent to all my contacts, as well as my online banking and credit sties, and all the sites I shop on to warn them that YOUR SOFTWARE is probably costing THEM business!!!! ---------- MY ADVICE: DON'T BUY IT!!! my response to Symantec tech support was….

I WAS ABLE to download and install the Norton addon pak. However, after
installing norton Internet security on my computer, my computer now takes a
long long long time to boot up, and browser windows will not remain open
making my computer pretty much useless for using the internet. I wish I
could get a refund for this s**ty software (NIS 2007) but since I can’t, I
will send and email to all the shopping and banking sites that I use
informing them that YOUR SOFTWARE IS PROBABLY PREVENTING MANY, MANY PEOPLE FROM SHOPPING THEIR SITES ON THE NET IF THEIR CUSTOMERS HAVE INSTALLED YOUR c**p ON THEIR SYSTEMS!!! If you’ve had the same experience as me, imagine logging ongto a website, entering all your info, choosing your items to buy, proceeding to checkout, then, when clicking on the “submit ” button, the window closes!!! Then, you start the process all over again, only to get the same thing happen AGAIN! After this, you go to the STORE to buy the item you wanted. No more internet shopping for me as long as NIS is on my PC!!!

Perhaps as the word spreads about NIS 2007, people will not buy it and ruin their computers!!!! Now, I have to go buy MORE
antivirus software, in addition to the $100 i already spent for the Norton
c**p, not to mention all the time wasted trying to figure this out, and uninstall this junk form my PC.

By the way, I DID download the recommended

Title: ‘Updating your Norton 2007 product to the latest 2007.2 product’
Document ID: 2007012509333013
> Web URL:
http://service1.symantec.com/Support/sharedtech.nsf/docid/2007012509333013?Open&src=con_ols_nam

as instructed, and when I installed the product, I got a message telling me
my subscription had EXPIRED!!!! Then I used the Norton removal tool to
remove all Norton versions from my computer, and reinstalled NIS from the
disk. Now the message shows taht is have 351 days remaining in my
subcription (which is correct) but alas, now my browser windows will not
stay open again. I wasted nearly and entire DAY trying to get this problem
fixed, and I am still experiencing the problem.

UNLESS I GET A REFUND OR A SOLUTION TO THIS SITUATION, I WILL NEVER BUY
NORTON OR SYMANTEC S**T (PRODUCTS)
AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NOW, I MUST GO TO BUY MORE ANTIVIRUS SOFTWARE SO I CAN USE MY COMPUTER!!!

This message will be sent to all my contacts, as well as my online banking
and credit sties, and all the sites I shop on to warn them that YOUR
SOFTWARE is probably costing THEM business!!!!

———-

MY ADVICE: DON’T BUY IT!!!

]]>